localização, atendimento, conforto, preço
Temos o quarto com vista torre que era bom e limpo. O que fez a estadia agradável foi a localização e a equipe. Particularmente o concierge. Koy é o melhor. Ele nos ajudou a organizar tudo o que precisávamos. Eu não hesitaria em ficar aqui durante uma visita futuro. Ah, e a vista é espectacular.
Tudo esteve a um bom nível. Serviço acolhedor, eficiente e simpático. Localização na zona nobre da cidade especialmente dos quartos virados ao parque Os quartos nos pisos imediatamente abaixo do piso 33, onde existe o bar da piscina e que nos domingos incomoda o sono dos clientes porque se houve o ruído da música, com nível elevado até às 3 horas da madrugada, como foi o meu caso que fiquei no piso 30. Foi a única nota desagradável.
Extremamente confortável, funcionáriois extremamente atenciosos, ótimos serviços, buffet de café da manhã muito variado, opção de restaurante e bar, ótima localização. A piscina pode causar algum constrangimento, porque enquanto há pessoas nadando, com trajes de banho, há pessoas apenas desfrutando o Sky Bar, com trajes normais, às vezes até ternos, após conferências e reuniões de trabalho.
vista fantastica sobre as torres petronas, imperdivel uma visita ao sky bar
O que mais gostei foi da vista do quarto para as torres e do pequeno almoço Durante a noite tentaram abrir a porta do quarto várias vezes suponho que era algum cliente embriagado que nao encontrava o seu quarto...quando reclamámos o grente disse que tinha visto as camaras e que nao rinha qualquer registo ...
O hotel é bem localizado, perto dos principais pontos de compra, lazer, gastronômicos , etc.
Concierge é o melhor. Graças à Koy, nishant e Gary
perto do centro, bom pequeno almoco, perto do monorail, limpo,
Localização, piscina, simpatia dos funcionários, jornal no quarto pela manhã. O quarto (924) está velho, a necessitar de remodelação. Chão da casa de banho encardido - já não vai lá com limpeza - a àgua era fria, o secador estava avariado à chegada (substituiram), a luz do armário da roupa não desligava. ( Nota - o hotel está em remodelação mas não chegou ao piso 9)
gostei principalmente da excelente localização do hotel , das instalações do mesmo e do serviço
Gostei essencialmente da forma como todos os funcionários tratam os seus clientes.Como aspecto positivo, devo referir que o hotel está excelentemente localizado, numa zona central da cidade, podendo aceder às Petronas ou a torre de KL, apenas a pé.Para deslocações mais distantes, existe a 100 metros de distancia uma estação de railway que atravessa a cidade
Muito bom valor
Pequeno-Almoço, Serviço Os quartos e as casas de banho estão com aspecto degradado.
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
lovely staff..great buffet cero complains...everything was superb
very exllant hotel location and butiful loby with live band
everything was excellent nothing
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
Friendly and proffesional staff. Slow internet connection
service of staffs
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
The staff are very friendly.
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
everything was nice
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
The hotel staff were kind and helpful.
The internet conection was so good
Executive room large and comfortable. Executive lounge staff warm and friendly.
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
easy access to hop-on-off buses n/a
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
Hotel stuff was very helpful. Buffet was good Internet is very expensive
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
Breakfast! Nothing... Great experience!
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
pick up from the hotel to KL CC and Pavillion nothing
Localização e Serviço Falta de detalhes - Total ausência de umas flores ou qualquer elemento de decoração natural
Os quartos eram agradáveis Cozinha completa mas sem potes e panelas... O Wi-Fi te desconectava constantemente a cada 5 minutos e você tinha que fazer login novamente. Chato à beça. Os drinques no bar eram terríveis.
Tamanho do quarto grande.
The room of course. I love the room from the interior design to the furniture, I really had a fantastic stay just for even one night ! None, but I would like to note to other hotel guests to always check the towel for stains (whatever you can imagine that is), but understand that this isn't really the hotel's fault because laundry is usually out-sourced.
The staff at GTower (and Malaysia in general) are fantastic at providing world class service, if you like to work the staff, these guys will be there at your every request promptly and enthusiastically. The hotel was extremely well priced, decor was great, was well appointed facilities and Amneties. Only negative was the lack of sound proofing from the city hustle and bustle taking place 24/7 in the streets below. This was only for one of the rooms I stayed in, the other room was fine.
It's new hotel design concept, the use of the Club floor facilities which is excellent Not well sign posted on how to get to hotel reception , complicated changes of lifts
perfectly suited for business traveller, excellent club lounge facilities, room perfect!
luxury and good design , very clean and new , nice bathroom with facilities , and good price . i like it at all . it is a new hotel so most taxi drivers do not know the location ...
It is a great hotel. Only 2 stops from the Golden Triangle. Staff are very professional and the rooms are tastefully decorated. The facilities are fantastic. Great Gym & Pool. Fantastic restaurants N/A
Very very calm and no noise Dress code
Excellent Hotel Facilities, and location of the hotel. Brakfast buffet needs improvement. The quality of the food is excellent, but it lacks of diversity.
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
the staff are fantastic, the facilities are suberb. we will definately be back!
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
Location and cleanliness of the hotel. Staff failed to bring our luggage up promptly despite 2 calls to bell boy.
Very nice hotel, as a 5 star should be.
Manadarin is a very good hotel , very ogranized and clean , the employees are very welcoming , its only meters to the Peronas towers , and its connected to the mall , so its very conveninet to stay in Manadarin . also what i liked that they put fruits every day for us, and also they arrange the room for us at morning and around 5 every day .
The hotel facilities restaurants the pool the luxuriousness drinks a bit high priced
My whife and I enjoyed staying at the hotel. We both did a cooking demonstartion by the hotel Executive Chef Marcel Kofler, the Master Chefs of trade Chef Bong and Chef Raman, which was excellant and made the stay at the Mandarin Oriental Hotel a memorable one. Thank you for that. Regards, Mandarin Oriental Hotel is geared for families and two many children running arround and push chairs being wheeled arround make the hotel look less impressive than it realy is. The hotel should aim for the high end of the market as it is supposed to be a 5 star hotel.
good location in same time the rate poor facilites compare with other hotel like ritz
I found the staff to be friendly, helpful & hospitable. The facilities were of high standard with the hotel having an excellent location. Not applicable
The location is amazing, you cannot be closer to the towers or the city center!
Good service and location to shopping The swimming pool wass too small and under repair
Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.
I loved the most things about the Mandarin Oriental, Kuala Lumpur the service was excellent and the stuff were honest and everything was nice. nothing and thank you so much
The hotel staff is very helpful and it is within walking distance to the KLCC mall and Petronas Twin Towers.
Excelente localização, hotel com funcioários prestáveis e atenciosos, excelente pequeno almoço, variado e abundante. xcelentes quartos com todas as comodidades.
A localização do hotel é fantástica, tem um excelente pequeno-almoço, a decoração é muito agradável, os quartos são muito confortáveis, o restaurante recomenda-se e a piscina tem uma interessante vista sobre as "Petronas".
Tanto minha familia quanto eu gostamos muito da localizacao do hotel. O caf'e da manha e excelente, o quarto grande e muito confortavel.
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
atendimento extraordinário; design moderno; excelente localização, e com boas acessibilidades.
O serviço de atendimento e a qualidade do hotel
Conforto do quarto, serviço de restauração e localização