their services no
The location and excellent service. none
comfort and spacious rooms. Location very good.
The gift for the children (chocolate etc)
It's location. N.A
great location of the hotel
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
good ambiance by the staff entrance should be changed at the front
1) close proximity to the shopping areas 2) good buffet spread Room was too small
localizacao. Fica em frente a um Shopping com muitos restaurantes, uma excelente, a 20 metros da parada do onibus de turismo que da volta na cidade, e 15 minutos andando do Petronas Building nao
A entrada do hotel, verdadeiramente grandiosa. A zona da piscina Quarto normal em qualquer hotel, sem qualquer luxo/ cortesia
Localização Exige-se maior limpeza no pequeno almoço no chão,mesas e buffet
A localização no centro de Kuala Lumpur, perto de lojas, sobretudo as do Centro Comercial Pavillion, de restaurantes e bares. A qualidade do serviço e a simpatia do pessoal. Os quartos estão velhos e necessitam de renovação. O preço é elevado para a qualidade oferecida face à concorrência.
localização e serviço
localização, qualidade do staff
Água quente de madrugada...
Óptima localização, conforto no quarto e bom serviço. Deveria oferecer wireless nos quartos.
location rooms furniture needs to be replaced; old hotel, needing to be "updated", it is not a international standard 5 star hotel.
An exceptional Hotel. The breakfast Buffet was poor and room service selection and food.
Location of the hotel and services and the hotel itself and resturant at the ground floor Nothing specific
There is free internet in the room
its avery convienient location.its surrounded by various malls,resturants,and cafes. the air condition was not cold.
staff are freindly, in the City center near the KLCC Towers and Pavilion Mall. The Lefts are very slow and its takes more than 7min to get down or up to high floors like 26 floor
The safety in the hotel - The Blanket isn't clean - The cleaning for the room not a 5 star clean - Very noisy between the rooms while ringing the bell
plase of hotels no
Location. Very Crowded in the front door.
actullay i had an issue when i arrived. They couldn't find my booking so either the problem from your side or the hotel side. I had to wait for 30 min before they find other room for me. The hotel was full but they managed.
nothing they did not care about me the room is not ready!!!!! the air conditioon is broken two time !!!!! iwant to complai him....!!!!
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
great location, friendly and helpful staff
location -- close to malls, stores and city old run down rooms, not well equipped.
good location for shopping poor customer service who attended to us, poor condition of furnitures
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
Central to the main areas of KL
It in the center of city and neer to train station Water comes from selling from light
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
the room the breakfast area
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
Please write at least 15 words
The place is clean, neat & tidy.
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
Very nice and comfortable rooms, excellent bathroom, a buttler for each room, opening your bed and bringing a complimentary brownie in the evening, excellent buffet breakfast. We forgot a package on our last day and the hotel staff prompltly sent it to us by mail (at our own costs). Located in an area a bit far from the touristic centre, but in an area called "golden triangle", along with other luxury hotels and malls. Taxis caught at the hotel are more expensive than the market rate, also to the airport - there is a sort of strange business around the taxis by the staff.
This was one of the best hotel stays I've had in a long time, especially considering the price & value! Breakfast buffet was great, and the location was smack dab in the hustle and bustle of Bukit Bintang without being too noisy. Every thing was perfect! the only minor thing was that the bathroom tap was too close to the back of the sink so we'd have water spill on the counter.
A localização e qualidade dos serviços prestados.
O quarto é muito bom e a localização também, pois há um shopping em frente. O café da manhã é muito bom. Não gostei do atendimento da recepção, pois cheguei do aeroporto ao meio dia e o check in seria somente às 02 horas da tarde. Em todos os hotéis que fiquei durante estes 36 dias de viagem (não foram poucos), este foi o único que me obrigou a ficar esperando não só as duas horas que faltavam para o check in, como mais meia hora, pois a camareira ainda arrumava o quarto. Não houve nenhuma preocupação da recepção do hotel em tentar acelerar o processo de check in. Além disso o hotel conta com uma forma de trabalho extremamente burocrática, adotando-se o famoso sistema de respostas "sinto muito senhor" ao invés da resposta "vamos resolver para o senhor em poucos minutos. Desculpe-nos pelo transtorno".
Comodidade e servicos Nao
Excelente localização. Cordialidade do pessoal (foi permitida a entrada no quarto antes da hora estipulada para o check-in sem quaisquer encargos adicionais). Pequeno almoço muito bom. Relação qualidade preço muito boa. Não me agrada o facto de os preços dos taxis serem negociados com funcionários do hotel
A localização do hotel.
Da simpatia dos seus empregados e do serviço por eles prestado.Pequenos almoços razoavelmente bem servidos com muitas escolhas entre os pratos à disposição.Está muito bem situado, com o monorail à porta. É muito bom para quem estiver interessado em compras
A localizacao e excelente e as comodidades e conforto do quarto tambem O uso da Internet e demasiado caro.
Localização, funcionários prestativos e gentis.
O pequeno-almoço é bastante completo e a simpatia dos funcionários.
the hotel's location The furniture in my hotel room is kind of old. More importantly, I would expect a more cleanliness standard in a so call "4 star hotel".
close to shops
Very convenient location. Easily accessible to the major shopping complexes as mentioned on the website. Good variety of breakfast menu. No internet access from the bedroom, however there is access in the lobby area.
the hotel was not clean and we find numbers of bugs in our bed
Security is an issue in this hotel as there are no key card assigned to guests. The location of the lounge allows non-registered guest to have access to hotel rooms. The housekeeping also is not doing their job properly as there were a needle and safety pins on the carpet just next to the coffee making table. Other than that, the hotel rooms are quite clean.
Very nice, excellent location.
The hotel is within the city centre and is very convenient. One can try the local food along Jln Alor which is just across the road. It is also not far from PasaRakyat coach terminal whereby you can take a ride to Genting Highlands Skyway at RM4.60 for a one-way journey. Our 3D/2N was filled with activities.
Good convenient location. Food selection is good. Nice spa available.
Location! In the heart if Kuala Lumpur city centre - Bukit Bintang area! Breakfast was poor! The service was poor!
Everyfing Your prices of night tours or night food...
The location is in the city center, however there are many other hotels in the area which I think better than Federal (I've been to some of them before). I actually didn't like staying there and I believe I will never book in this hotel again. The hotel is quite old and needs major renovation. The rate is expensive for the poor service given. I booked Studio Deluxe room which was totally different from the photo shown on booking.com website. The internat charges is quite high, many onther hotels provid free wifi. Overall Its not worth it.
Average but very convenience. The toilet should be improved and upgrade such as extra spray pipe and it leaks everywhere. There should be complimentary mineral water in the room esp for late check in.
the location its ok the room is too small an no privacy
Breakfast We book for queen bed but when we go there is twin bedded.
location lack of hot water
the location of the hotel is pretty good with a lot of shopping centre nearby.. the pillow is not so comfy and the water tap abit old, however other than that, the rest is quite good
The excellent location staff
need to be more polite, specially B/Fast lounge as only one staff called AKBAR was very polite. They shouldnot treate all customes with others mistakes.
Location wise not bad. Firstly when reached the hotel, no greetings from reception at all, my family of 4 do not feel welcome. Secondly when insert the door card into the card reader, the reader was faulty as there was no light & electricity. Need to call the technician few times before they came & repair. We were staying in a family room yet only provide 2 bottles of minerals waters instead of 4. Overall not satisfied with the hotel service & facilities.
Location is excellent Rooms are not up to the standard.
A localizacao Quarto muito degradado e em pessimas condicoes de higiene.
Hotel com boa localização, perto de bares e restaurantes, mas com muito ruido nocturno.Hotel antigo e sujo, nada recomendavel para estadias além de umas horas para descanso ou em transito. Hoel em muito mau estado e sujo.