Contras: Restaurant too expensive, but no delicious.
Prós: The property is lovely and well laid out. Although our room was one of the least expensive, it overlooked the twin rock ponds, which were stocked with reef fish. The snorkeling off the beach was ...
Contras: The food options need improvement. For example, the barbecue restaurant should have a la carte choices, not just fixed, multi-course, menus, which are too filling for many folks. Also, the calibre of ...
Prós: Comfortable hotel with great amenities. Private. Staff is excellent!
Contras: A bit isolated but they make it easy with shuttles and taxis.
Prós: Able to snorkel from the hotel beach. There are some fish to see although not as many as if you go out by boat to some good snorkeling area.
Contras: Rooms look a bit old. One of the staff extremely rude but most staff are really nice.
Prós: Beach was lovely, nice warm pool, jacuzzi was good and great sunsets on the beach, cool fish feedings
Contras: Internet was very poor (not quite as bad as PRR), not good value for money
Prós: Nice resort grounds, plenty of areas to relax and kill time if waiting for flights etc. staff very helpful and bag storage very secure. Staff offered early check in and late check out to the best of ...
Contras: wifi everywhere in Palau is terrible regardless, however this hotel does not offer it to guests in their rooms (for when it does work) for which a hotel of this price and calibre should. It is only ...
Prós: Beautiful scenery. Choice of restaurants nearby. Fish pond was wonderful.
Contras: The toilet was top of the line, however it did smell like urine.
Prós: Closeness to restaurants and dive center
Contras: Lack of wifi and slow connectivity
Prós: The property is attractive and the staff gracious. They provided an upgrade when we checked in with a better view.
Contras: There is only one restaurant and the identical menu was served at both lunch and dinner. Choices were limited and the quality was only fair. I would not re-book.
Prós: Fantastic staff, very helpful and friendly. The hotel has its own mini beach, which is also nice as not many other hotels in Palau have it. Our room was absolutely stunning in terms of build quality...
Contras: Food and cofee at the restaurant was not the best. The hotel is indeed luxurious while the food was just ok. Fortunately - it was not too expensive.
Prós: This a nice hotel, very comfortable. Friendly staff. Resort atmosphere.
Contras: This a nice hotel but very overrpriced. Food bad on a whole and wifi worthless. But hey this is Palau, one of the most overpriced destinations in the Pacific. I guess all the money the US provides is ...
Contras: Strong humidity smell in the rooms. Air conditioner it's off until a guest arrives. NO WIFI for a 5
Prós: Excellent breakfast and very comfortable room with excellent views of harbour and sea
Prós: Got ocean view room
Contras: restaurant -1 lobster was $56 and the waiter did not want to change forks , did not take empty plates before serving the next dish . it was horrible. not a 5* restaurant.
Prós: Too expensive for early check-in. Free WiFi in all rooms should be the standard.
Contras: Very friendly and helpful staff. Good location.
Prós: gostei da praia e da piscina, coisa muito rara em Palau
Contras: marquei reserva para 2 adultos e uma criança 10 anos e depois quando cheguei ao hotel dizem-me que é um quarto económico e que só há 2 camas. não sei quem é que funcionou mal. Se o Booking.com ou a ...
Prós: The resort is beautiful.
Contras: Without Internet and drinkable tap water, this is a challenging hotel for a business traveler. Palau Pacific Resort, on another island, offers both.
Prós: Location to town was nice, shopping with in walking distance. Good choices of restaurants
Contras: No television. No elevator and we had to carry our luggage upstairs.
Prós: DW Hotel is a peaceful, cheerful place. The staff are wonderfully warm and helpful; the rooms are clean and spacious enough; the shared kitchen and laundry are convenient; the free cofee and tea are a...
Prós: What I liked about DW Motel was that it's very close to the city centre (so you can be in most of the restaurants / shops / shopping center in a matter of minutes) but at the same time is ...
Contras: The only issue I can think of was that almost every night I could hear some loudly speaking people in the lobby (but not the staff). But I'm sure it's a universal problem in Palau, because ...
Prós: Gostamos do quarto amplo e camas confortáveis e da localização. A limpeza também era muito boa. Tem uma cozinha para preparar refeições que utilizamos bastante.
Contras: Falta de café da manhã e também de infraestrutura de lazer. Depois dos mergulhos ficamos dois dias em Koror e no hotel só dava para ficar no quarto. Não tem nem TV para passar o tempo!!!
Prós: Room size was good, it was clean, and included a mini refrigerator. It was quiet. There is a basic shared kitchen and 2 sets of coin-operated washers/dryers.
Prós: The staff was always very friendly! Rooms were also clean. Came with towels and a minifridge and had working AC.
Contras: Not for us . Not even a 1* to European standards . Got it for several hours before flight . Tried to sleep with the light on as it was with ants, spiders and so on ...
Contras: There is no elevator in this motel. If you are in the third floor, you have to carry your heavy luggage up 3 flights of steep staircases on your own. It is a second class motel at best (see pictures...
Contras: smoking near the room and they do nothing about. they didnt gave us the room that we booked -one double bed and said that its optional....
Prós: It is precisely what you expect; a basic, clean room w little extras (i.e. no tv, telephone, or wifi). The room is clean and comfortable and the property overall is clean and comfortable. It's ...
Contras: I wish they would've made my late checkout more customer friendly. They charged me for every hour after 11 am. Considering their clientele I think it would go a long way to support their customers...
Prós: The bed was very comfortable, air conditioning worked very well, it was quiet and there was a nice mini fridge in the room. I also appreciated the communal kitchen and the coin op clothes washing ...
Contras: The pillows could have been a bit fluffier - but that's a pretty minor thing.
Prós: Great staff, very accommodating and friendly. The resort was very nice about providing rides to various restaurants, etc. Nice views from the rooms.
Prós: Friendly staff and spacious rooms. Front desk set me up with a good Chinese dive company. Make arrangements with hotel for airport pick-up!
Contras: Its quite costly like most places in Palau. No Wi-Fi in room, only in restaurant/front desk and only for mobile phone.
Prós: Loved the location, away from Koror town but they have a driver to take you there if you want. Also really liked the restaurant, nice vibe, views and good food at reasonable prices. Staff were all ...
Prós: - very nice view of the city lagoon - friendly and helpful staff - generous breakfast portions - good restaurant with nice chef and goof food for very reasonable prices - generous compensation for...
Contras: - daily room rate of 170 USD for a double room is totally exaggerated for what you get (might still be acceptable with respect to foolish Palauan hotel rates) - 'king size bed' is rather ...
Prós: View. Restaurant food. Friendly and helpful staff. Hotel shuttle better than taxis. Comfortable B&B type room.
Contras: Slow Wifi only in restaurant. No pool, no directions to find a pool.
Prós: Quiet and clean
Contras: Wifi very weak. Too far from town.
Prós: The food was great! Service was excellent!
Prós: The reception staff was nice to give us courtesy of shower after check out. The food in the restaurant is nice.
Contras: The location of the restaurant is on the hill. So nothing is within walking distance.
Prós: Views from the balcony were amazing! Large, comfortable room surrounded by beautiful gardens. Very relaxing.
Contras: Shower wasn't that great. Also ham on the breakfast menu = spam (not so great)
Prós: nice view
Contras: very noisy - baby was crying every night, breakfast was not my taste.
Contras: Better TV programming. More programs in English
Prós: Conveniently located, helpful staff
Prós: location is close to shopping and restaurants
Contras: moldy smell in the room, noise facing the main road and the unstable water pressure
Prós: Mandi at the front desk was most helpful and friendly, always greeted us with a smile! Pillows were firm with great support. Free covered parking with elevator directly down to B1 was very ...
Contras: Easier wifi access in the room without needing a prepaid access card.
Prós: Spacious rooms and toilets, cleanliness
Contras: No wi-fi available in rooms No earlier check-in option for Genius members
Contras: No free wifi inside the room
Contras: I don't like how they charge early check-in and late check-out. I sort of paid the amount of two days more. And the staff do not understand English properly so that they gave wrong information. I ...
Prós: In spite of not being located near a beach, this hotel was the highlight of my stay! The staff were so wonderful, knew me on a first name basis by day 2, were helpful in arranging my tours and rental...
Contras: I loved this hotel, and if there is anything I would change it would be to rebuild the pool. The pool is small, rectangular, and at most three feet deep. Given the distance to any beach on this ...
Contras: The two young men at the front desk were not welcoming to our arrival and gave us little information to the check in process or an orientation to how to get to our room. Just handed the key and looked away kind of greeting. The interaction was very minimal. Maybe it was a language or culture barrier but I felt an awkwardness in the air.
We got to our room and the corner view of our room was beautiful. Online we booked two queens but were given a single king. Since we needed a bed for my sister we went back to the front desk asking for accommodation ( either another room with appropriate sleeping arrangements or a roll a away ).
Since the hotel was booked they could only give us a roll away. But charge us another $400 that includes nightly roll a away plus extra person charge for the 4 nights we had intended to stay.
Long story short, we had to argue that we would not pay another $400 in additional cost since that was not what we originally booked. I had to go back upstairs, grab a copy of my detailed receipt from my online booking to prove what I paid and what I booked for.
It was not until then he got a manager who then agreeably delivers a roll away to our room with out charging the extra $400.
During our stay the next few days, anytime we passed by the lobby, the front desk guys would turn their heads away from us - no smile, no hello, no eye contact. I honstely feel like they did not like us. Which is so sad because I am half Palauan, visiting Palau for the first time on a dive trip and to visit my Palauan relatives. (Not that being Palauan means anything more than the next person, but it meant a lot to me and visiting the island for the first time)
On a side note, I agree with the other reviewers, the hotel caters to the Chinese just based on my observations and guest experience. Poor hospitality.
Prós: The hotel has a wonderful cove and beach, there are good restaurants in walking distance, breakfast was great and the staff was friendly.
Contras: There is no bar, the one they show on the beach is just a covered dock with seating. They were doing construction, the sign stated for our comfort they wouldn't start until 1100 am but every ...
Prós: Friendliness of front desk staff. Room was large and very comfortable. Ocean view is amazing. Facilities for touring Palau's beauty are available here at hotel. Will definitely return here ...
Contras: Parking is tight as in most places here in Palau Caters primarily to Asian guests. There really isn't any western food available at hotel but there is other choices available close by. You ...
Prós: Great location for diving and exploring outer islands of Palau. Has it's own mini beach and a beautiful lagoon for snorkeling.
Contras: Property carters primarily to large all inclusive Chinese groups, who have particular tastes that I do not necessarily share (this can be a plus or a minus). Breakfast buffet has gotten a lot worst ...
Prós: - Helpful and nice staff - receptionists, especially Jhay Anne - Good breakfast - Clean - Private beach and nice surroundings - Free drop off to the centre of Koror, friendly drivers/security ...
Contras: - Poor Internet connection
Prós: All food on breakfast buffet was Chinese, no Western food. This hotel totally caters to Asian clients.
Contras: My ocean view room was run down, the carpet old and stained, window very dirty, although the view was amazing, just difficult to see through the dirt!
Contras: Dirty smelly stains on carpet broken tv it suckedexpensive
Prós: We loved the snorkeling right out front! Except be careful, there's a boating channel that isn't obvious at first.
Prós: Great breakfast buffet. Excellent snorkeling right off the hotel's beach. Clean rooms, although a little bit of renovation wouldn't hurt. Short walk to Drop Off restaurant with good food and ...
Contras: Some parts of the hotel were under construction at the time of our visit (late April 2016). The entire country was under a drought, which meant limited hours when tap water was available. Nothing the ...
Prós: The location and views
Contras: Massively overpriced, but then isn't everything in Palau? This is a hotel for Chinese who represent 98% of the clientele although at no point did we feel unwelcome. The food has a distinct Chinese...
Prós: somente perto da Neco Marine - operadora de mergulho
Contras: Quartos sujos, sem água (somente 2hs por dia) e nunca informam horário. Piscina fechada (se não todo mundo usaria pra tomar banho). Internet péssima e ruim. Comida somente oriental (se não tem agua ...
Prós: The room was clean and the beds were very comfy. The room and bathroom were very spacious. Also one of the staff at the front desk was very very helpful, and the taxi driver from the hotel was so ...
Contras: Breakfast was very asian oriented. Which was in itself interesting because we did try all the different things on offer. But except for a fried egg and nothing really that would appeal to europeans. ...
Prós: Location is excellent for walking along Koror Main street.
Contras: The bed, for us, wasn't very comfortable. The mattress springs couldn't handle a very large white man too well and I spent most of the night rolling into his groove
Prós: Location is great.Super markets and restaurants are very close.Staffs are friendly.
Contras: It's not new yet.
Prós: Fridge,kettle,safe,transport to / from airport,bed,soft pillow
Contras: The bathroom. No free wifi
Prós: The front desk staff was very accommodating, friendly, & professional. The cleaning staff (who I never saw) kept my room fresh and clean. I will definitely stay here again should I return to Palau...
Contras: Not much to improve on here. If they were a five star resort I would have issues but they provided a great service for the price.
Prós: friendly staff good location
Prós: great location, big room, english channels in TV, nice staff
Contras: not airconditiong bathroom, little bit noisy
Prós: Hotel Clean & located in the center of Koror Staff friendly and helpful (even with an arrival in the middle of the night)
Prós: Friendly front desk staff
Contras: Price way too high for accommodations. No snacks or coffee in the room. No restaurant in the hotel
Prós: Staff was helpful, although sometimes a bit disorganized. Room was quiet despite being on the side to the Main Street. Toiletries were provided.
Contras: Cleanliness was only average, especially in the bathroom. No free wifi provided, listed prices at USD5 for 2 hours way overpriced (coffee shop around the corner provides free wifi). Overall, Koror ...
Prós: Good hot shower with pressure and comfortable bed. Great location in downtown Koror, close to shops and restaurants.
Contras: No information package in the rooms. If you need to know anything at all (eg. drinking water, laundry, check-out, safe, etc.) you have to ask at the front desk.
Prós: The staff were friendly and helpful . I liked the location very much . Excellent day tours were arranged . Although there is not a restaurant there is one just up the road at another West Plaza with ...
Contras: Nothing .
Contras: The staff and closeness to water.
Prós: Large, clean room
Contras: Didn't include wifi. No dining room
Contras: Long way from town, no restaurant/bar facilities. No grounds, next to a noisy waterfront
Prós: The stuff are great!Kind and friendly! Super Helpful!!!
Contras: There was no functioning wifi in the room. Very average hotel in terms of value for money.
Prós: Friendly and helpful staff Good advices for the diving sites and places to see Ocean View, Good Place
Contras: Some cockroaches in the room Wi-Fi connection almost unusable (but this is a common problem, not only in the hotel)
Prós: Whether breakfast, lunch or dinner, the food was always very tastefull, taking care by a superb friendly and caring staff!!! The view from the hotel/restaurant was amazing, we even saw a sting ...
Prós: Great coffee in the restaurant. Excellent customer service
Contras: Beds seemed kind of cheap
Prós: very friendly staff, great views, good food.
Contras: Location. Not near a beach
Prós: It was clean, it was open at 3 am and it had a cafe for breakfast before departure.
Contras: Old and outdated but served its purpose for a clean place to sleep for 4 hours after a late night flight and early morning taxi and boat transfer.
Prós: hot shower....
Contras: cockroach in hallway, dusty wall art, no elevator, smoky smelling rooms, poor lighting.
Prós: The staff is very nice. The coffee in the restaurant is very good and much better than in Athias café and Rock Islands café. My room was for 3 people so it was big . Bathroom was also big and...
Contras: There was bad smell in the room, mustiness, specially if the air conditioning was on. The room needs more lighting. There is not wifi. I used the Palau wifi with a card that costs 20 dollars ...
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