The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
very nice and convenient place to stay.
* Friendliness and competence of staff * Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry