The lobby was comfortable and inviting. The staff was kind and helpful. The pillows and beds were my favorite part.
It was a freezing night in Knoxville and we were so happy to find a wonderful and warm hotel!
The eggs were disgusting and there was not a lot of options for hot food. For the cost you would think that they could have had a waffle maker.
The hotel overall is very clean and the staff are fantastic. Our room was clean and the bed was comfortable. The elevators are slow and with a full hotel we had to wait awhile for a lift. Breakfast buffet is overpriced for the quality and selection of food.
Excellent location, easily walkable to attractions, great view from upper floors. Couch was dirty and badly stained, bathroom exhaust fan didn't work but front desk made no attempt to fix, changed parking rates between booking and our stay with no notice.
It was in a great location, and the staff was very helpful. We stayed during the week and it was very nice to be able to get a glass of wine in the bar after everything was closed. It would have been nice to have a refrigerator standard in the room. We didn't have anywhere to keep our leftovers from dinner.
Comfy beds, thoughtful room service. Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
Smelled musty. Very dusty room. My allergies went crazy and couldn't breath in the morning.
The location The room and bed were surprisingly small. Bed was about a foot off the ground. Almost like a sofa bed (without the sofa). Guessing they put us in an adjoining room to a bigger suite... which wouldn't have been as big an issue had they described it that way.
They had a Starbucks in the building. The office chair in the room looked like a dog chewed the stuffing out of it, the shower curtain was moldy, the shower wall had stains on it from where it had been moldy and had water damage, the bathroom fan didn't work, and the shower head was broken. I might as well have stayed in a Red Roof Inn.
Cleanliness, comfort and friendly staff. Rooms very spacious and comfortable. Room temperature very inconsistent. Air wouldn't cool room down
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
Nada de especial sobre este lugar exceto o preço. A localização não era tão próxima de nosso destino como nos disseram. A equipe sempre parecia ocupada conversando entre si. Rampa de entrada e área do deck difíceis. Muito caro para o que você recebe. Não há lugar para passear com cães.
Estacionamento estava confuso.