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Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Staff very friendly, huge room and bath, very clean good value
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
privacy cost of food & drink
the chikingout is not fliksabul
Convenience Reception desk staff service
3 big swimming pools all around the resort, so each one is not very busy...
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
The breakfast was fantastic and the stay was comfortable
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Hotel is quite noisy and cleanliness of the room could be improved
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Very nice hotel
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Friendly stuff, pool
it was modern and close to the night live it was still new and well looked after, modern and really neat
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
location, service the swimming pool was out of order
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
Everything was nice.
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
nice hotel close to a nicemall. perfect for sight seing tourist
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
it's not good hotel,,,pls don't reseved,,,
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
A simpatia como sempre do povo Tailandês. É com muito agrado que retornei à Tailândia após 10 anos.
Gostei muito dos quartos e suas comodidades. Este hotel está muito bem localizado, perto de tudo. Hotel muito impessoal, com muita gente, muitas famílias e crianças. Não é o sítio ideal para uma lua-de-mel. Atenção: O acesso à melhor piscina do hotel está vedado a alguns quartos, cuidado com este aspecto que não é referido durante a reserva! A internet é paga e é muito cara!
o atentimento, alimpeza e o Spa tudo muito bom
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
Hotel staff....rude..no politeness at all...
I checked out next day early morning as I didnt like the room at all .
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
We had stayed at a Sunwing before and knew what to expect, and were thrilled that we practically had the whole place to ourselves as it was low season. The Thai staff could be a tiny bit better in English but were very friendly and tried very hard.
It's a perfect place to stay in Phuket for families with young children. Although they had seven swimmin pools, they are all the same. Each pool should cater to different groups of ppl.. perhaps some waterslides or "gadgets" in the pool for the children to play with?
Excellent Beach side rooms overlooking the sea with very good facilities, breakfast was excellent. A few restaurants inside the hotel serve a variety of good cusine. The minimart inside the premises gives the option to buy everyday essentials at reasonable prices. Seem to specifically cater the Scandanavian tourist and all activities are focussed for guests from this region.
Royal family: Good standard room with big tv, fridge, micro wave, crockery and cutlery, baby cot, baby trolly. Excellent food at reasonable prices. Massage at good prices. Staff very good. Excellent for children that can manage on their own. Ok work out facilities. Very good childrens club and staff. The "dux" matress isn't that good. Royal family rooms are in the shadow all day. Too load entertainment for childrens ears and if you would like to relax anywhere in the premesis. Full prices are too expencive (we payed appr. Eur 1000/week in Dec 2009)
Swimming pool The quality of cooking restaurant
Very modern, clean and comfortable. The seven swimming pools were a hit with the kids. Most kids activities are specifically catered to Scandinavians.
Good location (Kamala beach) and nice swimming pool
This hotel has expanded significantly since I stayed in the early 2000's; it now appears to be a combination of Sunwing/Best Western and is a sprawling complex of ugly buildings with a very impersonal and perfunctory staff who you never see unless in reception which is the opposite end of the beach/sea entrance! Does not have the charm it used to and I would not likely stay there again. Its impersonal and perfunctory culture and the taxi fare to the airport 600bht which is in contrast to the airport controlled taxi to Kata Beach 750bht for a journey almost twice as long!
I like the most the location of the place, the swimming pools and the access to the beach.....fantastic They are a good restaurants in the rsort and a ;ot of charming restaurant on the beach.....all the needed shops are very closed I warmly recommend this place
i stay 1 night then i chaged fast very bad location
Excellent hotel, staff were excellent, location is nice with good beach and restaurants. Good to hire a scooter so you can at out of the resort easily. Sound proofing between rooms was not so good.
Near the beach ,and in very nice erea the hotel over price for Booking.com,when I asked the people staying next rooms ,one from germany told me the price which is less by 30%than the price I got from booking .com and he got it from travel agency in his country,the same thing siad to me on man from England.the hotel charge for every service , like _ ice,shuttle etc.
beach side so many insects and lizards in and around the hotel