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Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Beds where great! Great staff
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Inexpensive and near the airport
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Location is everything! The price was adequate. The room was clean and quiet.
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
The room was very clean and spacious. I wish they had a soda machine instead of the snack bar at the front where soda was almost $3.00. I felt the breakfast was wonderful. A great place to stay for the weekend. I want to stay at other Hyatt hotels like this again.
The hotels was great. It was a perfect size and the staff got to know me and were very friendly. I was surprised at how good the food was here. The breakfast was a large buffett which had some rotating egg dishes. The food you could order was good too, better than expected and the prices were reasonable. Definitely check out the happy hour when you go. I used the fitness center one day too and loved it. More than what I expected from a hotel this size. I would definitely consider a Hyatt Place next time I travel. The only thing I didn't like was the PPV movies in the room were terribly expensive. It was around $18.00 to rent a movie. Are you kidding me?
Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar. The shower seemed weak.
Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience
Very friendly and helpful staff HVAC system right outside window & keep us awake every night--Heater control did not work work in room and was very warm even though we turned the heated down to 58 degrees (rm #222)
3 star, very nice room.
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
Clean with a restaurant inside. Not much of a complaint but the bed was a little too soft and the bathroom was small
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom. Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.
Wee arrived late and left early. Everyone was curious and efficient. Nothing. It was great.
The beds are amazing, and rooms are nice. Location isn't the best, unless you are looking to be close to the airport
The bed was so comfortable. I think a nice continental breakfast could be included.
I really liked the front desk staff. They were very understandable and eager to help with all of my needs. I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in. We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
As equipes da recepção e do café da manhã foram muito simpáticas e úteis para a nossa estadia de uma noite antes de um voo. Eu estava viajando com o meu filho e eles foram muito hospitaleiros. Tudo estava limpo e o café da manhã era decente. O motorista do shuttle era muito mal humorado, mas o que você espera às 5am?
Excelente equipe! Excelente café da manhã! Quartos limpos!
This place was awesome. Very very clean. Great staff - friendly, helpful, not too buttoned up. Beautiful decor - trendy and modern. Perfect for any type of stay. I was mixing business and pleasure and felt totally at home. On my next trip to KC I will definitely try to book here first. With all the positives, there was one negative that is totally out of the staff's hands. The walls are paper thin. The party next door at 4am... my wife and I became part of the party. We heard everything that was going on. For a business person during the middle of the week, probably no problem. But we stayed a Friday and Saturday and the weekend crowd probably made it worse.
As a smoker, I really appreciated the smoking stations placed around the property outside. Very accomodating which you don't often find anymore. The outlet in my bathroom didn't work.
Clean rooms, incredibly helpful staff, great proximity to downtown KC, the Plaza, and IKEA. This is likely our new go-to hotel in the area!
Very nice stay. Comfortable and clean facility. Easy to get to airport from. Hotel and parking was full when we arrived. Had to park on street which was not convenient.
I needed an airport close enough to the airport to take a flight departing at 7am. This hotel was the perfect choice. All the staff I met was friendly, particularly, the front desk personnel and the lovely lady in charge of the free breakfast. Rooms have microwave and refrigerator. TV has lots of channels, if anytime need to stay in the room for many hours. Nothing that I can recall.
I always enjoy my stays here. Anytime I'm in KC, its my hotel of choice. Great staff, clean rooms, and quiet. My children love it here.
Very updated, super friendly staff, outstanding experience overall. N/A
The room lay out and decor was great. The location was near attractions but near by construction was off putting.
This guest did not leave comments about this hotel.
I loved the decore and everyone was friendly
The pool The room thermostat was broke. We were freezing the whole night.
Clean with comfortable beds. Staff was accommodating when I had to leave a day early due to weather conditions.
Helpful staff. Excellent accommodations. Location Breakfast eggs - were those really eggs? MEDIUM representative pushing her product while staff was assisting us with check-in. Please discourage this activity as it disrespects boundaries.
Location, btrakfast, clean comfortable rooms, friendly helpful staff Na
Great place to stay, the staff were very friendly and helpful. The room was clean and the overall appearance of the hotel was very nice. We will be sure to stay here again when we visit Kansas City again.
Nice modern decor. Keurig coffee in rooms. When we checked in, our room smelled like smoke. I went to the front desk to tell the person working there, and he sent up someone from housekeeping to spray something on the carpet. That obviously didn't work. Another employee put us in a new room.
Very nice and clean. Friendly staff at front desk. Room service knocked on the door at 9:30 am to clean the room and we hadn't checked out yet.
The great breakfast, pancake availability for the month. Friendly staff. The salty pool water.
Clean, great location for airport and really great staff. I stay at Courtyards all of the time...I liked this one. All of staff was very friendly. The shuttle driver was super curtious and helpful. Very quick drive to get to the airport. Food at the bistro was good. Nice pool/jacuzzi area. You're a snob if you expect more than what you get at this price.
Quartos onde nice e camas onde confortável O lento elevador
Eu gosto da configuração, a instalação era boa. Nós nos encontramos para mini-férias de família - e este era o ponto intermediário. O quarto tinha uma ótima configuração para o que precisávamos. Difícil de encontrar. O nosso quarto não foi arrumado no segundo dia da nossa estadia.
Staff was very friendly and helpful! Hotel is older but has been updated. Very close to Worlds and Oceans of Fun. Right in front of a gas station which is very convenient. No hot tub. Breakfast pastries were stale.
Staff was great. Breakfast was really good. And it was reasonably priced. Walls were thin. We were in a room right next to the stair well, heard everyone when they came down the stairs.
Check-in easy, staff very friendly and helpful, entire facility clean and well maintained, hot breakfast/dinner included, happy hour with free drinks. I have zero complaints.
Great staff, terrific hot breakfast, super clean and comfortable. Vending machines not working, no service stations anywhere near to refuel.
Nothing... Well maybe the fact that I wasn't driving. The smell of the room was horrible, the shower was moldy and the shower door was literally bailing wired together for the hinge. The beds were very worn out and the overall noise of the hotel was loud, Needless to say we tried to sleep for about 4 hours and then we got up and hit the road never looking back and definitely never staying there again!
The excellent service offered by the hotel regarding pick-up at rental center and transport to KCI-airport The room was fairly small
The room was large, clean and the bed was comfortable. The room smelled a little weird, like stale food and cigarettes even though it was a non-smoking room.
This place was a great deal and super convenient to the Kansas City Airport! I didn't have a car so it was great to have an awesome shuttle service to the airport, restaurants within walking distance, and nice staff who were totally willing to help out in every way. The staff was incredibly helpful and accommodating. Definitely an awesome place to stay for a great price! Some of the facilities were pretty basic (shower was a little old and didn't work incredibly well initially, but once it got going it was fine). The breakfast (included) was also kind of basic.
Location & price The pool was dirty
Breakfast was ok. Lots of choices hot & cold. The guy worked hard to keep it stocked. Appreciated his effort. Hotel was worn out, needs updating. There were nail clippings on our floor, crumbs on the chair, clumps of hair on the floor. I would rather the cleaners vacuum the room than spend time folding the towels in a fancy manner. We were too tired to complain after a long drive, and we are not complainers anyway. I asked my wife what she thought about the hotel. She said one word, "Gross." I know it's a value priced hotel & not a top of the line property. The fact that it needs updating is implied in the price. But, "needs cleaning?" just not acceptable...We've stayed in 2 other Sleep Inns recently, value price, decent accommodations, breakfast included and they were clean. I have no problem with staying in a clean older hotel.
The room was a remodeled room with updated paint, bathroom, bedding and furniture. The room was quiet, but did feel a bit cramped as we had two people staying in the smaller room for nearly 3 days. The desk and cleaning staff were friendly. The room was clean save for the carpet, read below. I liked the large walk in shower. I wouldn't take a bath in a hotel bathtub, but that seems to be a huge issue for some people that there was only a shower. We did not use the pool as it was winter. The room was comfortable temperature wise and the unit was not extremely loud or disruptive. The hotel has smoking rooms and allows pets. I didn't notice a smoke smell, as a person with Asthma I have a sensitive nose to smelling smoke. I did however have a room that had very dirty carpet, like it is not regularly vacuumed, and I'm assuming the odor was probably the carpet covered in pet messes. After some Lysol, we didn't notice it much after that.
air conditioner worked well Staff, beds, noise, breakfast, smell....all awful.
Indoor room entry Has like only 32 channels, found some1 else's hair in clean towels, towels has yellow and black stains and smells bad. The shower door doesn't close and is held together by to wires, so by the time I was done showering the floor was all wet