Prós: Beautiful restoration. Excellent service. Surprisingly intimate in the middle of the city. 2 thumbs up!
Prós: The staff was very accommodating and attentive to our needs. Every recommendati
Prós: The Ambassador was really nice. Our room was great and cool looking, giant king size bed was comfy. They gave you free bottled water (as many as you needed), which was nice.
The staff was really great as well. The highlight was the complimentary car service and their afternoon / night driver Bert. He was like a personal tour guide and knew a lot about the city. He also had really great restaurant and bar recommendations. He also got us into the Boulevard Brewing Tour last minute, which was booked out for the next six months. I didn't know this guy until the trip, but he really went out of his way to make my wife and I's KC experience worth while.
Contras: The bathroom door didn't lock and their was no fan ventilation in the bathroom.
The bar downstairs was pricey!
Prós: Restauração bonita. Excelente serviço. Surpreendentemente intimista no meio da cidade. Joinha!
Prós: The staff at Hotel Sorella went out of their way to help me when I became very ill during trip. Their chef made me special soup, and the banquet manager even drove me to the hospital when that eventually occurred. The front desk did everything they could to accommodate my needs as I could not leave my room.
While my business trip was ruined due to the illness, they made it a lot more comfortable.
I would come here again and again!
Contras: Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Contras: Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
Prós: Nice place. Good location.
Contras: Valet expense.
Prós: We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Contras: Sendo pouco familiar com a área, optei pelo estacionamento com manobrista durante a nossa estadia. Quando caminhei do hotel para a área do Country Club Plaza a 1,5 quadras de distância, achei um estacionamento amplo e gratuito! Não vou cometer esse erro novamente se eu voltar lá.
Contras: HVAC system right outside window & keep us awake every night--Heater control did not work work in room and was very warm even though we turned the heated down to 58 degrees (rm #222)
Prós: Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar.
Contras: The shower seemed weak.
Contras: Failed to clean room after first night
Layout of room was terrible.
Bathroom and shower were the worst ever experience
Prós: The room was very clean and spacious.
I wish they had a soda machine instead of the snack bar at the front where soda was almost $3.00.
I felt the breakfast was wonderful.
A great place to stay for the weekend.
I want to stay at other Hyatt hotels like this again.
Prós: The hotels was great. It was a perfect size and the staff got to know me and were very friendly. I was surprised at how good the food was here. The breakfast was a large buffett which had some rotating egg dishes. The food you could order was good too, better than expected and the prices were reasonable. Definitely check out the happy hour when you go. I used the fitness center one day too and loved it. More than what I expected from a hotel this size.
I would definitely consider a Hyatt Place next time I travel.
Contras: The only thing I didn't like was the PPV movies in the room were terribly expensive. It was around $18.00 to rent a movie. Are you kidding me?
Contras: Falha ao quarto limpo após a primeira noite
Layout da sala foi terrível.
Banheiro e chuveiro foram o pior experiência
Contras: Not family friendly. An indoor or outdoor pool needed.
Prós: My girlfriend and I stayed here last weekend for a friend's wedding, and we loved the hotel. The location is great, a block away from all the fun bars/restaurants in Westport, and the hotel itself is beautiful, very modern and elegant. We will definitely be staying here again when we come back to KC.
Contras: The only complaint I had (a small one) is that the Hotel bar was closed Saturday afternoon during some of the games, so I couldn't pop in for a drink.
Prós: Staff was great. Rooms nice but small
Contras: The upkeep of outside hotel and some areas inside seem old
Prós: Hot breakfast and free adult drinks
Contras: Finding food stuck to the bed spread and stains on towels. Side table drawers wouldn't stay closed and the hotel just needs an update.
Prós: Ótimo serviço!
Prós: A localização e ambiente foram excelentes.
Contras: Não familiar. Uma piscina interior ou exterior necessário.
Prós: Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food.
Contras: The VIP concierge room is way too small!!
Prós: The hotel was really clean and comfortable. The staff was friendly.
Contras: That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
Contras: The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Prós: Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too!
Contras: I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
Prós: Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service.
Contras: Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Contras: Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Prós: Fantástica localização .... a uma curta distância para o Country Club Plaza. Funcionários simpáticos. Muito limpo. Boa comida.
Contras: O quarto concierge VIP é pequeno demais !!
Prós: I always enjoy my stays here. Anytime I'm in KC, its my hotel of choice. Great staff, clean rooms, and quiet. My children love it here.
Prós: Very nice stay. Comfortable and clean facility. Easy to get to airport from. Hotel and parking was full when we arrived. Had to park on street which was not convenient.
Prós: I needed an airport close enough to the airport to take a flight departing at 7am. This hotel was the perfect choice.
All the staff I met was friendly, particularly, the front desk personnel and the lovely lady in charge of the free breakfast.
Rooms have microwave and refrigerator. TV has lots of channels, if anytime need to stay in the room for many hours.
Contras: Nothing that I can recall.
Prós: A cama foi incrível
Prós: Eu sempre gostei da minha estadia aqui. Sempre que eu estou na KC, seu o meu hotel de escolha. Excelente equipe, quartos limpos e tranqüila. Meus filhos amam-lo aqui.
Prós: Estadia muito agradável. Propriedade confortável e limpa. Fácil para ir/voltar para o aeroporto. Hotel e estacionamento estavam cheios quando chegamos. Tivemos que estacionar na rua, o que não foi conveniente.
Prós: Historic hotel in the heart of downtown Kansas City, close to numerous restaurants and sights, this hotel kept the old charm with nice updares to meet today's traveler. I actually ordered some cookies when I returned late from Insomnia Cookies, they delivered fresh, warm goodness.
Overall the hotel is nice, clean and the showers provide nice pressure which I find less likely these days and a welcomed surprise when shampooing my thick head of hair. I was traveling for work, but I could see how it could also be a nice romantic getaway as well.
Prós: Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it.
Contras: No refrigerator or microwave in room. Expensive parking.
Contras: I asked the front desk 3 times, 3 days in a row to please fix the light in the bathroom. Each time they stated it would be taken care of. I gave up after the third request on the third day. They are obviously NOT passing along the requests to have maintenance fix these sort of things or there simply was no maintenance person available. But really how hard is it to change the fluorescent tube in a bathroom. I should have asked them to give me the hardware and i could have changed it. No fun shaving in the dark.
Also on the first night the fire alarm went off 3 times, all false alarms. This was between 8:30 and 10 pm. It seemed to be caused by lightning close by. Each time the piecing alarm went on for many minutes with the staff unable to turn it off.
Prós: Nice place to stay, clean rooms, quiet. Good location, close to the plaza and a good variety of restaurants close bye. Beds were pretty comfortable, the complementary breakfast was good.
Contras: My only issue with the whole place was the pillows were thick, I am used to a different style of pillow. I have noticed that many hotels implement these style of pillows, so I would not attribute this hotel as having terrible pillows. Just that I am used to my pillow at home.
Prós: Great staff spacious parking beds comfortable lots of shopping near by
Contras: Bathroom was dated pillows were horrible so soft you needed 10 to make a decent pillow hot water was not great and water pressure was horrible
Prós: The staff was nice and things looked clean. Breakfast was great. While we were there, some kids over flowed the orange juice drip tray and the staff was on it to clean it up. You could tell they were a little upset but they worked together to get it cleaned up.
Contras: It cost $5 for a fridge so I could keep my breast milk. I realize $5 is not that much but that's food for my kid. $5 adds up.
Prós: great breakfast!
Contras: plumbing in the rooms needs an update. Makes lots of noise.
Contras: They ignored my room service card the last 2 nights.
Prós: I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
Prós: Very Friendly staff everywhere I went.
Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
Prós: The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice.
Contras: Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Prós: We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle.
Contras: Charge for parking.
Prós: Great Location. Easy access to many K.C. attractions. Pool was nice.
Contras: High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
Prós: Great location and staff.
Contras: Rooms were a bit expensive for what they were
Prós: Camas muito confortáveis
Contras: Eles ignoraram o meu cartão de serviço de quarto as últimas 2 noites.
Prós: Eu amei este hotel. Um dos mais bonitos I já se hospedaram no. A equipe foi amigável e útil, e o quarto foi fantástica. Excelente vista da cidade também.
Prós: Funcionários muito simpáticos em todos os lugares eu fui.
Grande, quarto limpo e confortável. Amor a vista da cidade. Perto de comida, clubes de jazz e Crown Center. Definitivamente recomendo para uma viagem de negócios ou com a família. Bom, bar aberto com alimentos.
Prós: Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Prós: The best were very comfortable and linens were very soft aND perfect after a long day of travel.
Contras: There was only one ice room per floor.
Prós: Airport pickup and close to airport
Contras: They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Prós: Fast check-in. Very clean room, beds were comfortable. Good price for one night stay.
Contras: Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Prós: Location is everything! The price was adequate. The room was clean and quiet.
Prós: Friendly staff- accommodated an early check in. Happy hour with friendly bartender. Clean rooms.
Contras: Underwhelming cramped bathrooms.
Prós: Room was decently clean, service was pretty good the one morning we ate breakfast there. Kids enjoyed the pool.
Contras: Check-in was bad. Desk help wasn't all that talkative even when they had to tell us that our room wasn't ready yet and there were no double bed rooms ready at all. All this at 3pm, no less.
Prós: The room was above and beyond. Everything was very clean and I just really love the layout. It's more of a home than a hotel room.
Contras: The breakfast food was cold and not well cooked but I managed to get enough to eat even though it wasn't that great. I've had wonderful breakfasts at Embassy Suites hotels before. I don't think this was normal.
Prós: Funcionários simpáticos - acomodados um check-in antecipado. Happy hour com simpática bartender. Quartos limpos.
Contras: Os banheiros desapontador apertado.
Bar e Bebidas
Café da manhã
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