Gentileza dos profissionais e facilidades oferecidas como soluções de transporte, internet e uma ótima academia de ginástica. Ter mais rstaurante para os que gostariam de variar o estilo.
In General, everything very good but cortesy of the employees is amazing The entrance. IT's not an entrance of a 5 star hotel. You enter and have to pick the elevator to the 13th floor. Must improve the initial lobby
Gostei da cordialidade e atenção dos funcionários, da localização e do serviço de shuttle oferecido aos hóspedes para acesso à Nelson Mandela Square.
Do conforto e do aspecto limpo.
Uma Cama excelente. Restaurante
Location and parking. Wireless connection bad
a good mordern apartment with good decor and appliances, well furnished,however the service levels were low. We did not receive our towels timeously and had to make various calls to obtain soaps and shampoo for the room.The room was cleaned very late see above
The best feature was the location. Its proximity to the airport (8 min) was extremely convenient. Another thing was the size of the apartment which I have rented. It was a 3 bedroom apt. It was the biggest apartment I've ever seen during my travel around the world, and I travelled alot. It was perfect for my family (2 parents and 4 kids). Also the facility security (gated entrance, security personnel, cameras, etc) was at high level. Finally, as far as the price was concerned, I think this apartment was probably one of the best I stayed at for the money I paid. It was extremely affordable, and I will definitely stay there again. I forgot to say that the premises are extremely quiet which provided a very good night sleep. I did not like one thing which I think that should be fixed immediately, and that was the elevator. They had 2 elevators, and only one was working. I think that is a technical problem which should not be too difficult to fix.
Good position and easy access to n1 Booking.com gave me a booking confirmation for r610 per room. But on arrival of the hotel, the lady at receiption insisted to charge me r650 per room. I therefore have to pay r80 extra without clear explaination. Very upset.
I liked that the staff were so friendly and welcoming. The lulu coffee shop is open 24hours. And that the bed was so big and comfortable.
Pleasant driver on shuttle service. No bar, limited food, small sparse room, no minibar, no fruit and water in room, miserable reception staff, untimely watering system during night, extremely expensive.
very well located and the suites were very well finished and very very comfortable.
Cleaning personnel was poor
the location was great
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
A localização central do Hotel. O quarto sendo pequeno, não tem espelho junto da cómoda e do secador de cabelo, o que não é, de todo, confortável. O serviço de lavandaria é rápido, mas uma peça de roupa surgiu manchada e mal lavada.
Hotel confortável, luxuoso e com design moderno. No check out, queriam cobrar valor adicional pela segunda pessoa acomodada, o que, na reserva do Booking, estava claro que não seria cobrado. Acabaram desistindo da cobrança ao ver cópia da reserva.
A localização do hotel era ótima - peguei o Gautrain do aeroporto para o hotel e de volta ao aeroporto na volta. O hotel em si tem decoração elegante, e cada membro da equipe com quem interagi foi muito simpático e prestativo. A comida também foi muito boa.
Serviços, Comodidade e Design! A movimentação excessiva de 6a feira foi desagradavel.
A localização, perto do centro da cidade. As instalações são bastante confortáveis.
The rooms are comfortable They made a missundertanding with the reservation, but the have after solve the probem
practicidade e funcional
É um hotel bonito, limpo, confortável, com boa estrututra. Bom café da manhã e bom preço. Boa localização, ao lado de um clube de campo. Você se sente em uma cidade tranquila, de campo, apesar de estar em Johannesburgo, ainda que um pouco longe do centro. O serviço da recepção é ruim demais. A recepcionista foi muito mal-educada, cheia de caretas e respostas sarcásticas quando pedimos para que repetisse algumas informações. E nos fez pagar o café da manhã do dia seguinte adiantado, causando confusão na hora do check-out. Mais tarde, por volta das 9h30, nós pedimos uma indicação de restaurante para jantar. Ela e a outra recepcionista praticamente riram da nossa cara, dizendo que a essa hora, todos os restaurantes já estavam fechados há muito tempo (em um sábado). Mesmo que seja verdade (o que eu não sei), boa educação é obrigação básica de quem trabalha com turismo. Também tentamos marcar um city tour na cidade e não conseguimos, porque uma 3ª recepcionista não conseguiu indicar nada!
The service is much more lower than the Capital Empire while the building is excellent and clean. Service.
It was clean The standard room was a MATCHBOX! I was expecting a 5-star hotel rm and it was more like a very clean hostel room, only slightly bigger. Very clinical feeling, not warm and inviting at all.
A qualidade do atendimento da gerencia geral do hotel .
O hotel está localizado em frente ao centro de compras Eastgate, e a cerca de doze minutos do aeroporto internacional (OR Tambo). As suítes são espaçosas e razoavelmente bem instaladas, e o estacionamento gratuito é bastante amplo. Como hospedamo-nos durante o inverno, fez-nos falta a calefação, que não existem em todas as suítes. A limpeza precisa ser melhorada urgentemente, os carpetes e estofados estavam sujos.
A simplicidade e o profissionalismo dos empregados e gestores do hotel
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
Very good standard of care and high level of attention to detail. An excellent place to stay in joburg
Staff were friendly and the service was good. It's quiet, beautiful,central and safe.It's one of the few places you eat well in Joburgh . I didn't like the maid cleaning our room while we were at breakfast. She should do it when we leave. And she came to turn down the sheets while we were in the room, our last night, without asking our permission and mixed up everything that I had put aside to pack, while I was busy talking on the phone,in the living room. Very annoying!. She also moved my things around while dusting ,and didn't return them to their place...my medication and belongings were mixed up with my sons,daily. And when I corrected her politely, she didn't like it and didn't respect my wishes.otherwise all the other staff were very good.Also it took them a long time to get my hot water and lemons and honey in the mornings, half an hour or more!
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Location Quality of room service breakfast was very poor - scones inedible!
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
Opened in June 2010 and located in the Business section of Johannesburg this brand new design hotel is staffed with courteous people and offers for fabulous rates all amenities needed from bar and restaurant to very comfortable rooms with walk-in bathroom and excellent bedding. Had a great stay and will definitely go back and/or recommend
The staff, the environment and services were phenominal. I dont complain. I liked everything. God bless you!
The location of the hotel is very good. The night auditor was a little unfriendly but the rest of the staff made up for this. The parking is too small for my 4x4
The service was great and the staff cortusy was ludable. The food at the restaurant as well as the breakfast were excellent. No leisure activity at the hotel or nearwhere around it. No Gym, Swimming pool.
The friendly staff was very helpful throughout my stay. Despite of floor heating, the room was quite cool in the South African winter due to bad isolation of the room.
The staff were extremely cordial and ready to help out anytime. The room was a bit small but otherwise OK