Serviços, Comodidade e Design! A movimentação excessiva de 6a feira foi desagradavel.
A localização do hotel era ótima - peguei o Gautrain do aeroporto para o hotel e de volta ao aeroporto na volta. O hotel em si tem decoração elegante, e cada membro da equipe com quem interagi foi muito simpático e prestativo. A comida também foi muito boa.
Gentileza dos profissionais e facilidades oferecidas como soluções de transporte, internet e uma ótima academia de ginástica. Ter mais rstaurante para os que gostariam de variar o estilo.
Uma Cama excelente. Restaurante
Gostei da cordialidade e atenção dos funcionários, da localização e do serviço de shuttle oferecido aos hóspedes para acesso à Nelson Mandela Square.
Do conforto e do aspecto limpo.
In General, everything very good but cortesy of the employees is amazing The entrance. IT's not an entrance of a 5 star hotel. You enter and have to pick the elevator to the 13th floor. Must improve the initial lobby
The whole experience from airport collection to quality of rooms and breakfast was excellent. If you are staying either on a short trip to Joburg or getting a connecting flight, look no further than Aero Guest Lodge! Everything was first rate.
Aero guest lodge is near the airport in Jo'Burg, easily accessible. The grounds are well groomed and the room was cozy and modern with very good amenities. Breakfast was made to order and the honor bar was a very nice perk. Nice swimming pool. There was nothing my wife and I disliked.
Aero Guest Lodge has a very peaceful atmosphere, clean rooms and helpful staff. I enjoyed every minute of my stay there and would'nt hesitate to stay there again....keep up the good service you're providing.
Outstandingly friendly greeting; helpful staff. Good breakfast. We'd picked it because it was only a few km from the airport, and for this it was perfect. We also booked for our daughter to stay with them a few days later, and were really glad we'd done so. Honor bar was a nice touch. Room was spacious, clean, comfortable. Surrounding location felt a little dodgy, but inside the lodge's gates everything was fine.
Very well fitted out. Clean and neat. Difficult to find at night (Signage).Lighting could be improved in bathroom.Noisy!
convienent to airport, friendly staff, excellent pick up and return to airport for weary overseas travellers!
Eficiencia, localização, limpeza, bom restaurante, divertido - silencioso, excelente cama - boa noite de sono
Do atendimentos do pessoal de recepção, da limpeza do quarto e do conforto do mesmo, é um hotel que embora não esteja entre os de melhor preço, indico a quem precisa ficar perto do aeroporto.
Hotel muito confortável, todos os itens do quarto novos, não ouvi nenhum som de decolagem no quarto (mesmo se encontrando na frente do aeroporto). Proximidade ao aeroporto, staffes atenciosos e cordiais, lounge animado e com petiscos grátis no fim da tarde, free shuttle (transporte gratuito) de e para o aeroporto. Reservei um quarto duplo com cama king size e nos colocaram num quarto com camas twin separadas. O chuveiro estava com a torneira vazando.
Rooms are beautifully an tastefully decorated The TV's have an option to listen to music, when one does not wish to watch TV, but this functionality did not work.
All of the staff were extremely friendly and professional - nothing was too much trouble, I was made to feel very welcome throughout my stay. The food and service was first class. I have stayed in numerous hotels in many countries and this one has to be one of the finest I have stayed in - I have no complaints whatsoever and hope to retun one day.
the location was great
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
Very very nice hotel. The staff are awesome. Everything was just great
Great experience at Monarch. I wish I stayed longer. No refrigerator.
The suites need a doorbell because otherwise you don't hear someone knocking. I would define the experience as ''refined''.
the excelent services and the hospitality shown by their staff...feel warm and like at home....
New and quite a boutique type place. Rooms (or rather suites) excellent and when the new train starts it will be 15mins ex the airport and a short walk (big advantage over rush hour roaads) Ok for business but i would not want to make a long stay. Staff new and polite etc but need more experience. I will stay there again. No proper bar and staff new so will hopefully improve with experience.As above Ok for short stays
The quality and service are sublime. This 12 roomed, five star boutique hotel has it all. Strongly recommended
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Location Quality of room service breakfast was very poor - scones inedible!
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
A localização, perto do centro da cidade. As instalações são bastante confortáveis.
The rooms are comfortable They made a missundertanding with the reservation, but the have after solve the probem
É um hotel bonito, limpo, confortável, com boa estrututra. Bom café da manhã e bom preço. Boa localização, ao lado de um clube de campo. Você se sente em uma cidade tranquila, de campo, apesar de estar em Johannesburgo, ainda que um pouco longe do centro. O serviço da recepção é ruim demais. A recepcionista foi muito mal-educada, cheia de caretas e respostas sarcásticas quando pedimos para que repetisse algumas informações. E nos fez pagar o café da manhã do dia seguinte adiantado, causando confusão na hora do check-out. Mais tarde, por volta das 9h30, nós pedimos uma indicação de restaurante para jantar. Ela e a outra recepcionista praticamente riram da nossa cara, dizendo que a essa hora, todos os restaurantes já estavam fechados há muito tempo (em um sábado). Mesmo que seja verdade (o que eu não sei), boa educação é obrigação básica de quem trabalha com turismo. Também tentamos marcar um city tour na cidade e não conseguimos, porque uma 3ª recepcionista não conseguiu indicar nada!
practicidade e funcional
Very clean with a beautiful serene setting. I love the little extras like the towel warmers and cognac in the room at night. Very private and quiet.The honor bar was a bonus for the nights when you want a glass of champagne! It was difficult to find someone to help us when we had questions.
Customer service was impeccable; the staff was helpful, engaging and friendly. Requests were handled with a care and attention to detail that made me feel the staff truly cared about me and my experience. It was wonderful, and the food was excellent.
The facilities are very good. We enjoyed our breakfast, and our dinner and sparkling wine was fantastic. The room does not disappoint, the bed and linens were great. Shower is a bit small.