Very good hotel it is new and clear
The Hotel staff were generally very helpful, but sometimes could not understand English which surprised me for a 5 star luxury hotel. the rooms were very well kept. When I arrived the room that I had booked (room with 1 King size bed) was not available. I was put in a room for 1 night that had 2 double beds, which meant that I had to re-pack my luggage to move to my preferred room on the second day of my visit. Also I would have expected more staff to speak english
friendly personnel, to feel safety local staff for breakfest (local cheese,sausage, ham), poor availability of black (rye) bread, absence of natural yougurt without conservants
Exective room is all inclusive for internet, lounge use.
Access to pool and sauna facilities, room comfort
New hotel - new rooms. Ni̇ce decorati̇on. Ni̇ce bath, ni̇ce ai̇r condi̇ti̇oni̇ng system. Every thi̇ng i̇s new and clean... At the recepti̇on they sai̇d the breakfast i̇s ti̇ll 11:30 but at the restaurant they start to collect open buffee plates at 10:50 !!
The comfort and the hotel staff welcoming Everything was great!
The facilities were excellent. Yes. On the 18th there was a wedding with loud music which kept me up until 2:00am. I started calling around 11:30 pm. I was told the music would be off by 12:00. It was not. I called back at 12:30. I was told a manager would contact me. He did not. When I called back after 1:20 I was told the manager would call me again. This time he did. The loud base did not stop until after 2:00, at which point I could not go to sleep. The next day, the 19th, was a wash because when I was finally able to go to sleep, I did not wake up until after 12:00 pm wasting a precious day of my vacation in Istanbul. There was no sense of remorse for the inconvenience or about the misrepresentations about when the music would stop.
Great hotel and services. The ONLY disadvantage is that it is located somehow far from the historic city, but this would not deter me from staying there again. They could provide for private transportation to the centre of the city.
Everything was beyond expectations.
The overall luxurious design
It was a good hotel, service and breakfast was very good.
very unpleasant sewage smell from the beginning of the day till end of the day,very rude staff and low quality service .they ruined our honeymoon in istanbul.
The comfort of the rooms and the quiet (suprisingly) - despite being set in the midst of a busy area in a busy city
no thing , and every thing is avaliable . the AC is not working because the system is switch off (as they said) due to a cold weather (as they said also) but in my opinion not all our staying days are cold and me and may be others want AC open .
Comfort of the room...
The bed. It had a nice firm mattress. The shower. It is old with black grout around the tiles, which looks like mold.
I am a regular client of this hotel and cosequently the staff know me and I get treated accordingly. Everything is as it should be for a business class city hotel.