Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
Pool area Wait staff not the friendliest at times
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
The staff is nice, the amenities, breakfast, and look of the rooms are nice. The location is great. The beds were awful. My God the doubles are small and they bow. I almost rolled off multiple times. The pillows are not pliable and don't bend-- very uncomfortable. The noise from people walking around upstairs is intolerable. People might just be willing to their rooms or around inside their room but you hear every footstep from the bottom level. Maybe it's better on the top floor. 200 bucks a night I need more.
Location was great and the bed was very comfortable! I loved that fact that it was clean and our room was very spacious. A little dark, incovinient if you want to do your makeup. You can hear people in the hallway.
Loved the location, just a mile or two from our family we were visiting. Heater worked well on a cold night. Coffee maker in room. Bare bulb light fixture and cob webs behind the bathroom door in 205, too soft bed for old backs, breakfast room was a dark cave where we had to resupply items by searching under cupboards as no staff was evident, overpriced based on our travel experience(S (we understand it's the LOCATION but it shouldn't be more than $100/night even given Incline Village, not $168 with tax!)