Prós: The hotel is very well located in the center of Ibagué. It's clean and the staff was very helpful. The room is just how it appears in the pictures and its very comfortable and clean. The hotel has...
Prós: the service was great exelent
Prós: Small hotel suitable for 1 or 2 nights. Very pleasant, helpful staff. Good breakfast and lunch. .
Contras: Main problem is the location of the hotel in the centre of town on a very busy commercial street. OK for a one night business stopover with meetings in centre of Ibague but not for tourists. The ...
Prós: Nice well appointed room, very friendly staff and and good restaurant
Contras: Wifi was really poor which is not good for travellers in this age. A little expensive compared to similar hotels stayed in at Bogota and Pereira.
Prós: Nice surprise that Ibague has such a nice hotel with 'Hilton'-feeling. Good value for money. Spacious rooms, nice pool area and good variation as to food - nice breakfast and evening buffet ...
Contras: We had the 'do not disturb' sign on the door, and still there where different persons from the staff knocking on the door. The cockie-ladie was just a bit too much for us, who where taking ...
Prós: I liked the attention and commodity in the rooms
Contras: I think, they would to get better the Food
Prós: Great value. Location.
Contras: It is hard to understand that swimming pool cannot be used before 9:00 am!!!
Prós: The Staff was excellent
Prós: Very friendly staff, perhaps the best asset of the hotel.
Contras: The typical breakfast such a Tamal (from Tolima), is not always available, despite its offered when you book the 'breakfast included' fare. Besides, breakfasts are not managed as vouchers...
Prós: The swimming pool
Contras: Crazy expensive, no breakfast, horrible staff, just not worth it! Plus, far from everything. They charged me more at the end with weird excuses.
Contras: The room needs renovation. Bathroom in need of urgent repair.
Prós: Loved the pool area and Leonardo of the pool staff.
Prós: Breakfast fruits
Contras: It is not good for waking activities. Taxi is needed to any place.
Contras: When I arrived there were no rooms available with my booking requirements. The hotel did its best to accommodate us.
Prós: Nice and spacious room. Good service at front desk and breakfast room. I will consider it again in a future trip.
Contras: Parking place was outside the hotel and it was necessary to walk with bell man to open the parking access that was closed and locked at that time of the late night
Prós: Hotel staff very friendly
Contras: I scheduled 2 people in the reservation and only one person was indicated. Although when you initially go on bookings it ask how many people. Terrible that I had to pay
Prós: Wonderful manager. Very clean. Hot breakfast included.
Contras: No natural light. Room windows open on hallway.
Prós: Very clean
Contras: Rooms extremely small. The rating is false its barely a 7 no place but the floor for luggage, one small chair, barely could turn around in the bathroom. Read the reviews similar complaints.I upgraded ...
Prós: People in the reception
Prós: Close to the center, new building, clean, hot water, attentive staff.
Contras: Noise. The building is very badly designed for a hotel. The lack of insulation from the street, open floors and the internal patios let the noise travel everywhere. The cheapest rooms have no air con...
Contras: O quarto não tem ventilacao externa
Prós: It's a perfect hotel to rest, no noisy staff, no parting around, transport really easy to take... All great !!!
Contras: City centre not too safe.. But just don't get to late to the hotel ..
Contras: Reservation made by booking was not respected by hotel. I did a reservation for 3 people on a room by booking, at the arrival the hotel indicated the room is for maximun 2 people and we had to pay...
Prós: Wonderful view. Good breakfast and great value.
Contras: Hotel away from the commercial center
Prós: Easy check in and help to the room with luggage. Nice large room, very bright with a glass doors to the terrace. Good strong shower with hot water. All clean and well presented. Breakfast eggs freshly...
Contras: Quite away from the main square.
Prós: The staff was excellent, especially Daniela in the front desk. She was very courteous and proffesional. After every answer and response she replied with a smile.
Contras: I didn't like the shower heads in the bathrooms, they need upgrading. I didn't like the smell of hydraulic fluid in the elevator. They need and exhaust fan. I didn't like when my son ...
Prós: The staff was really friendly and supportive
Contras: The fridge sounds at night. We had to disconnect it.
Prós: The staff was very kind. The room was quite large, and it had a beautiful view of the mountains. The location is in the higher part of Ibagué, which makes it slightly colder (which is good).
Contras: The internet didn't work properly. The connection was slow at times, and very unstable. The hotel is located at the farthest point from the rest of the city and the airport.
Prós: The only bell boy was really nice and was the only member of staff who deserved to work in a 5 star v establishment.
Contras: Not 5*. Bricks and mortar may have once been but staff are definitely not, perhaps around 3*. Facilities only open at limited times when suits staff. Reception staff seemed that their main duty was to...
Prós: Although it was a very short stay it was highly enjoyable. The hotel is well located and it is quiet by night since it is in the unpopulated center of town. Probably during work hours there may be ...
Contras: Considering that the hotel is located in the center of Ibague it is not an advisable neighborhood to go out and walk at night. The hotel is more business focused and should be regarded as such. ...
Prós: Great location if we want to stay in a busy/central and financial area.
Contras: Little bit old facilities.
Prós: A EQUIPE SEMPRE SOLICITA, BUFFET DE CAFÉ DA MANHÃ, O QUE É DIFÍCIL NESTA REGIÃO.
Prós: Hotel bem localizado, para quem esta a trabalho e para que for de férias o hotel apresenta várias opções de turismo. equipe sempre solícita.
Prós: Nice view, clean, nice stuff. Good quality.
Contras: Maybe bigger breakfast options.
Prós: I am not much of a wordsmith and so all I will say is an excellent and nice hotel at a reasonable rate. I would recommend.............
Prós: Clean, good AC, friendly staff, nice breakfast.
Contras: TV was grainy, towel had a hole, wifi was terrible
Contras: rooms are so small and stupid.no hooks or shelves..i know the rooms were small but they could do better.i hung my clothes on the TV.. also so loud..bring ear plugs..hard to sleep.next time i'll ...
Prós: Staff is helpful There are shopping centers and good restaurants nearby
Prós: Cleanliness and good staffing
Contras: A tiny small fridge would be nice and the position of sink and mirror
Contras: I was double charged for my room, I sent an e-mail to the hotel and haven´t received any response
Prós: The location is great because it is right in the 'new' city center, close to the malls. The hotel offers Colombian coffee for free 24/7.
Contras: I expected rooms to be bigger. Some staff needs to keep working on their customer service skills. They don't seem to have been trained to solve customer's requests properly. The hotel would ...
Contras: Make trouble if you not pay with your own CC. The price for the breakfast is twice as in comparable restaurants / hotels. Then one has still the insolence to demand for a slice of ham in the ...
Prós: The staff were very helpful in guiding me around and were very hospitable to any questions and concerns I had
Contras: The restaurant service lacked a lot of professionalism. I stopped to have dinner my first night, sat in the dining room for 15 mins, no one greeted me. I had to get up and ring a bell, the chef ...
Prós: Nothing at all . The most horrible hotel I ever been in my life !
Café da manhã
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