Redecorated rooms were attractive. Super comfortable beds. Friendly front desk staff. High prices, coupled with a $20 per night parking fee not disclosed until check-in. Poor housekeeping - our room not cleaned/serviced after our first night. High priced, poorly made drinks and VERY slow service at a not crowded hotel bar. Wet, dirty towels found in stairwell of our building entry on Sunday night were still there Monday morning. The parking lot is a cluttered mess of construction materials and caution tape. And while the front desk staff was quite friendly, it can't make up for no housekeeping service, outrageously priced, watery drinks, awful and expensive parking or a general sense of disorder in the facility. Would not recommend this hotel at all.
The pool and restaurant were great The front desk staff was so rude when we were checking in, mumbling and giving attitude when I asked them to repeat themselves and acted like they were doing me a favor by checking me in. All the other staff were very friendly though.
Pool fire pit location is great, right across from harbor, can walk to main street. Rooms nice but shower dated. No phone in rooms, only way to reach front desk is to walk down not real convient at night. Bathroom in lobby unattended, when mentioned to front desk lack of supplies nothing was done. Cells phones at front desk is not a good idea for customer service.
location, attitude of the staff , cleanness of every area of Hotel. I would stay at this Hotel again. .Also has ramps for the Handicap. Handicap spaces were not in front of the rooms, at least in the area that I stayed. Handicaps spaces were there but was not an easy accessible to the room. Regular car had better accessible to the room.
The position of the hotel is perfect for the ferry to the islands right across the road.Also a few restaurants and a lovely coffee shop doing great breakfasts and free wi fi. o my goodness our first room was so small we could hardly sit down after a meeting with the manager he moved us to a better room.No eating facilities within the hotel which we found very odd.
Great location at harbor. Nice courtyard with seating.
Friendly and helpful staff. Quite a difference between the hotel pictured on the Internet and the actual physical condition of the property. It isn't very modern. Kind of old motel in reality.
Bathroom was clean with plenty of plush towels and washcloths. Bed was comfortably with good white percale sheets and good pillows. Great location directly across the street from the HyLine ferry. Room was small with queen bed pushed against the wall in the corner of the room. Windows didn't open and older wall air conditioner unit was too noisy to leave on while trying to sleep. Access to the room was long, winding around buildings, up many stairs then down some more stairs. Made us wonder who could have designed such a difficult layout of rooms. At a minimum, hotel should offer bag service and an escort to the more difficult to access rooms.
Loved location and grounds. Mini-fridge in room. Would come back when had more time to enjoy seaside hotel experience and Hyannis town center. Rooms while clean were dated. Pedestal sinks, not enough outlets, could use desk, round table wasn't that useful to me. Front desk & restaurant/bar staff could be friendlier.
I love the location and have stayed many times because I thinks its the best location in Hyannis. As per usual, although it is amongst the most expensive places to stay in Hyannis, the bar staff treats you like they are doing you a favor by serving you. Extremely unfriendly and un-welcoming. We left during the day to find a place we would be treated better. Its unfortunate, if the staffs treatment and attitude towards customers matched the excellent location it would be the best place in town.
Walking distance to ferry and two good restaurants. Room was not arranged well. Inadequate elec. outlets. Bathroom door did not shut and bed linens were ill-fitting.
Nothing Everything. Their website is highly misleading. The room was nasty and service was terrible. I was at a conference all weekend and was exhausted from virtually working all day and dreaded having to go back to that hotel.
Excellent location. Friendly staff. Easy to get to. Needs better breakfast options or partner with local restaurant to offer breakfast deals for those attending.
Very clean. Close to all good spots in Hyannis. In between Main Street and Harbor. Comfy king bed.
Location was great. Walk to town, ferry landing, etc... Pool was good, although small it was clean enough and great to have a pool. It was fairly quiet as well given how close to town it was and we were there on a Saturday night. Really close to some nightlife. About a 10 minute walk to Hyannis Beach. The main entrance to each room was a glass sliding door, and locks seemed a little less than high security. It was hard to lock the door. The room itself was clean and had what we needed (beds, shower, toilet, TV), but was quite dated. I still think it was fairly decent value given what things cost in Hyannis at this time of year. During check in the front desk said that they had to "scan my driver's license and store it". I asked why they needed to scan and store it, how I could be sure it was safely stored, and what was the purpose of storing it if they had already verified it by looking at it. I offered to let them write down the details from the license, but I refused to let them scan it and the check in process was quite uncomfortable. They did let me check in, but only after repeatedly telling me that they had to scan it and this was their policy with no explanation of how it would be secure or why they needed it to be scanned and stored. In the end, they didn't scan it and never explained why they needed to do so. Parking was a struggle. Each room has spaces right in front of the room, but it seemed like everyone just parked everywhere. Even though we arrived only one hour after check in started (we arrived at 5pm), all four of the spaces in front of our two rooms were already taken and we had to park in front of another room about 100yards away around the corner in the other section of the hotel. Not a big deal, but had we arrived later there I suspect there would have been no parking available. It would be a good idea for at least one of the spaces in front of a room to be allocated to that room.
Friendly staff, location was good. basics were good. Good AC. Cosey swimming pool. Tourist season drove up prices to over $170, but motel was more like a $60. Add: Hooks in the bathroom, exhaust fan, more parking. Improve breakfast. Doors were rundown.
My family and I had a wonderful stay. Everything was clean and the staff was wonderful.