Localizacao na cidade, conforto e praticidade, cafe da manha grandioso, atendimento classe superior, quartos com espaco muito bom Informacoes turisticas e locais de passeio sobre a cidade deficientes, poderia ja haver disponibilidade destas no lobby
A amabilidade e eficiência do pessoal da recepção; a localização, uma vez que cheguei de Macau no ferry e foi muito fácil encontrar o hotel; por outro lado, tem uma localização central sem estar no meio da confusão de Nathan Road Deveriam renovar as casas de banho; tive um problema com o autoclismo na 1ª noite e tive que mudar de quarto, mas o pessoal da recepção foi eficiente a tratar este assunto. Atendendo ao que paguei pelo pequeno almoço continental no dia em que o tomei no hotel, considero que o preço do quarto justificaria incluir pequeno almoço, pelo menos na vertente continental.
Da localização, da facilidade de acesso ao ferry, da qualidade dos serviços prestados e da variedade do pequeno almoço.
Localização. Acho que deveria ter complementary wireless internet nos quartos.
Localização e facilidades O hotel tem duas torres distintas, com quartos muito dstintos. Esta informação tem de ser clara na apresentação do hotel.
A comodidade da localização junto ao Ferry da China facilita para quem vem da região sul por esse Ferry O quarto é muito pequeno. O sistema de internet não é bom e falta sinalização para chegar no loby do hotel.
localização longas filas na recepção
nada sim, houve que no booking.com falava que iriam cobrar um pre,co e no hotel cobraram mais do que haviam me dito no site. Tentei contatar o booking .com mais nao deu certo e tive que gastar mais dinheiro do que tinha visto no site.
Pessoal simpático. Bar acolhedor. Boa localização. Hotel muito barulhento e com crianças aos berros. Quartos demasiado pequenos e sem espaço para arrumar fatos e outras roupas. Elevadores demasiado lentos.
Súper pequno, muito feliz com meu quarto
Presteza no atendimento e bons serviços Nada a reclamar
A vista do hotel para a baía é muito bonita. Tudo foi ótimo.
Excelente atendimento, com simpatia, comforto acima da média, localização excepcional como vista e ponto da cidade.Merece ser recomendado
O staff é simpático e muito prestável. A localização é muito boa para quem pretende um fácil acesso aos principais locais de compras. Infraestrutura com alguma idade a necessitar de renovação.
Localização excelente no bairro de Tsim Tsa Tsui, shopping e restaurantes e com a bela vista Hongkong. teve um vazamento de agua no teto na entrada do quarto, tive que colocar um balde, depois consertaram.
Facil acesso ao ferry, quarto amplo e confortavel e maravilhosa vista.
Nice room Housekeeping
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
Great service and excellent location. Everything was thought about and supplied.
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
the view from the room it's expensive for no international brand
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
view, bathroom, location & staff none
Comparando a qualidade/estética das zonas comuns do hotel, os quartos têm muito a desejar, necessitam renovação.
Confortavel. Cafe da mana muito bom. Restaurante internacional muito bom.
tudo funcionou perfeitamente.
Relação Qualidade Preço. O desespero com que andam sempre atrás de nós para assinar-mos as contas do pequeno almoço...
da piscina e jacuzi, da vista sob Vitoria Harbour, do atendimento e da eficácia dos funcionarios
localização muito boa, quartos limpos e atendimento de primeira
Nada além do esperado. O acréscimo na diária para incluir o pequeno almoço (café da manhã) vale a pena. É bem servido e variado. Quarto velho, preço elevado em relação aos hoteis do entorno, sem sistema de aquecimento. A piscina fica a céu aberto o que inviabiliza seu uso na época fria.
Disponibilidade e prontidão na resolução dos problemas Hotel a sofrer obras de requalificação: barulho ensurdecedor entre as 9 e as 19h.
Tudo muito bem pensado, novo, cheiro agradável otima piscina e fitness center.
Design excelente e quartos superequipados, desde dock para iPod até um PC no quarto com teclado wireless. O unico problema é as obras que tornam impossivel o descanso entre as 9 e as 18. Apesar de ser no piso 0, no meu quarto no 11 piso ouvia-se bastante barulho...
Modernidade nos quartos, Internet por Wireless em todos os quartos do hotel, Piscina e Fitness Center Impecáveis. Não. Tudo muito perfeito.
Spa fabuloso, ótima comida e equipe extremamente agradável e prestativa. Excelente localização e quartos de ótima qualidade.
excelente quarto entrada e lobby do hotel um pouco deprimentes, sem luz ou visão para o exterior. O mesmo para o restaurante.
Location, location, and location you have to pay for the internet
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location and service. Restaurant timetable. It finish very soon.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
good location a liitle bit run down
Room was just TOO SMALL! I felt I was in a cage.
location hotels in HK are expensive
Location, comfort, accessability, ammenities paying for internet service is outdated
only the location .! the room is not very good and the price is to much for this room.
the location of the hotel
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
friendly and efficient concercierge and staff in general
Location, good value
Excellent Staff and location Nothing
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
I liked the cleanliness, and it's well maintained. But the best part was the staff! They were very good...professional, and the front desk and concierge spoke english very well. The location is either love or hate. I loved it because it wasn't in the touristy areas, but yet 10 mins walk from Mong Kok. I stayed in 3 hotels in Hong Kong and so far this is my favorite! The value for the money is OUTSTANDING for the city!!! The decor was modern and very attractive. And I really did love the neighborhood it was in...just real and authentic Hong Kong people living their lives and you get to be part of all that action. At the end of the day, just outside the Mong Kok station, there is a small park with little asian older ladies doing Tai Chi until 11PM, and I would just sit there and watch as I rested my sore feet. And it was just very peaceful and relaxing. The rooms are small, but it's to be expected. Beds are harder than western traveler's maybe used to. And it's about a 10 min walk to the MTR train stations. So after a long day of walking, it's not very convenient, but they do have a hotel shuttle running to a few of the nearby stations and other locations. You just have to catch it at the right time, or you'll have to wait another hour.
clean, good breakfast, enjoyed the phone which helps you go around the city rooms are too small, noise from outside if you don't have a high floor
*Affordable hotel *lovely local neighborhood *concierge were very polite *modern decor *staff have poor English skills * room service diddnt knock before walking in to our room on two occasions *breakfast buffet was fairly disappointing, restaurant staff more interested in talking with each other than serving customer's. *reception staff messed up our room payment *ruined our trip - left Hong Kong on an earlier flight.
Very comfortable room, awesome view of Kowloon Smelled like smoke or incense or something on my floor, can hear everything in the hallway but it's quiet as far as outside noise goes
Staff was very helpful and considerate. Reservation department was very responsive to inquiries and requests. Breakfast was good and included in price. Room was a bit small.
O tamanho do quarto e a localização do hotel
Possibilidade de sair do quarto no ultimo dia as 14h INTERNET deve ser gratis em todos os hoteis do seculo XXI
A localização, o conforto e pequeno almoço. Boa relação qualidade preço. Recomendo a escolha para um city break.
A localização, para quem realiza a visita com propósito de realizar compras, é execelente.
A roupa de cama é de boa qualidade, o quarto estava limpo, o serviço pode ser definido como profissional, mas no final resta uma sensação de que o hotel é aquem do esperado. O tamanho do banheiro.
pedi quarto nao fumador e na realidade era , só que de manha aparecia um cheiro a tabaco insuportavel, provavelmente vindo da ventilação
Do conforto do quarto, do banho, ar condicionado e a cama macia.
Localização Limpo Assistência com a bagagem Restaurante/café-da-manhã localização e qualidade Concierge
O Staff é atencioso e o café da manhã é bom. Fiquei em um andar, que me dava o direito de usar um lounge, onde havia máquina de café, revistas, livros, chás, etc, gratuitamente 24hs por dia. Uma noite, eu e minha esposa decidimos jantar no hotel e pedimos um fettuccine e um espaguete a bolonhesa. A massa era grosseira e a carne do molho a bolonhesa possuia muita gordura, como é comum na China.
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
the room was clean the staff good the size of the room is a bit small but the bed was great
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
the bed is excellent! more space in the superior room
Love the fragance when enter the hotel lobby. It makes the mind so relax
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
Good location Room is very small
Central location, great rooms.
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
The hotel is in a decent location in the Jordan area of Kowloon. The hotel rooms are probably the smallest I've ever stayed in. And I've stayed in a lot of small rooms (including other hotels in Hong Kong).
Decent location, clean Tiny rooms, tiny bathrooms
The concierge was very helpful with giving advice and directions, and the front desk staff were very efficient. The housekeeper assigned to our room spoke English and was attentive to our needs - very nice lady. Hotel is large and within walking distance of several shops, restaurants, and the MTR subway station. Room was not well ventilated, and the thermostat was difficult to adjust. Humidity was too high. As the building is a high-rise, the windows cannot be opened.
the staff was very helpful This was the smallest hotel room ive ever stayed in, for an additionally $100 HK, I could have been at a much, much better hotel with added features.
This was my first trip to Hong Kong and I was traveling solo. The staff was incredibly helpful in giving suggested activities, marking routes on on my map and remembered my name "good morning Miss Julie, where are you going today?" I read the room description and knew the room was going to be small. I read negative remarks about the size but I found it to be quite comfortable, especially as a solo traveler. I was on the 29th floor and view was great. Location has very easy access to the subway, bus and airport express. I will definitely return. Would probably be a bit too small for a family stay with kids.
Localização, bom serviço, bom valor Velocidade da Internet foi um pouco lento
O hotel esta numa boa localizacao, perto de estacao de MTR e a curta distancia do centro O quarto era pequeno e com aspecto velho, claramente sobrevalorizado para o custo que foi pago.