Funcionários da recepção e check-in não muito simpáticos.
Só gostei da localização. Não apreciei a lentidão do pessoal da recepção porque levam imenso tempo a fazer o check-in e o check out. Também não apreciei as respostas porque marquei um quarto superior e deram-me um standart mas tentaram explicar que era o mesmo. Como posso acreditar? Acho que o booking é enganoso porque faz crer que é uma promoção de um quarto de 4.000 HK por 800 HK mas depois vemos que isso não é verdade porque é um quarto normal de 800 e não nenhuma pechincha como a reserva nos mostra.Senti-me enganada pelo site onde reservei e pelo Hotel.
Próximo ao centro de convençoes, que era justamente o que eu precisava. O local nas redondezas é cheio de boates de strippes e homossexuais. o quarto super apertado. fraco de restaurante.
O hotel está situado muito perto de todas as ligações, para quem conhece é o local idela para ficar em hong kong pelo menor custo O Hotel está velho, obviamente precisa de ser remodelado e modernizado, mas ainda assim cumpre os minimos
Este é um Hotel muito bem localizado para quem vai ás Feiras de no HK Trade Fair. Os restaurantes são agradáveis e de excelente qualidade e preço. Porque conheço bem a area prefiro ficar sempre neste hotel, pois facilmente poso sentir o pulsar vivo da cidade na parte de Wanchai. Relativamente á noite de Hong Kong não há melhor hotel para a poder estar a um passo das mais loucas diversões. No que está bem não deve mexer-se sob pena de alterar uma das variantes para pior.
Afacelidade de chegar a feira.
Staff were helpful and room was always made up whenever requested.
very close to the downtown center shopping mall no swimming pools
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
services & facilities not as good as previous years. hotel run down.
close to shopping area hotel too old
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
Gostei da localização,gostei do hotel em si e sobretudo dos vários transportes disponibilizados pelo hotel,para certos pontos da cidade. Apenas a sala de pequenos almoços não ser tão grande comom outras
A atenção dos funcionários da recepção, a localização e a possibilidade de uso do shuttle bus service.
Foi pouco tempo , não deu para poder opinar com justiça Não gostei de ter ficado num quarto para deficientes. Como eram duas pessoas não podiamos utilizar a casa de banho em simultaneo pois todo o quarto servia de banheira! Quando me disseram no site que era um preço de ocasião não me avisaram que era por ser um quarto para deficientes, com as limitações dai resultantes
Excelente localização, no centro da cidade, mesmo ao lado do hipodromo de Hong Kong e muito perto das principais atracções turisticas. O quarto é relativamente pequeno mas compensa pelo conforto. Bom serviço de quartos. Gostei da minha estadia e recomendo vivamente...
do bus do hotel e o serviço da recepçao o facto de ser junto do cemiterio e naõ ter sido informado antecipadamente
A localizacao do Hotel e excelente para quem tem como objetivo a visita as Feiras no hkcec, da para ir a pe.
Localização é o seu ponto forte. A 3 minutos do metro.
Atendimento dos empregados, wi fi nos quartos, do quarto .
Localização. Proximo ao centro de convenções. Desinteresse de alguns funcionarios do hotel em explicar calmamente as duvidas e indagações dos hóspedes.
localização, somente nao gostei do café da manhã(sempre o mesmo) e achei muito sujo o lugar..pois a noite é restaurante e de manhã eles nao limpam. para um casal e familias não recomendo pois é do lado de boates e tem muita prostituição ao redor do hotel.
Location is great, room is quite spacious and bathroom is roomy. Overall I'm very satisfied with the hotel. My booking.com indicated breakfast was included, but it was denied during check in. I had to send e-mail and call manager to clarify this. Btw, coffee at breakfast buffet was sour and tasted like yesterday's coffee.
Beautiful view of Victoria Harbour, location close to shopping Nothing wrong
How advance is the technological facilities in the hotel. Very long process in checking in. they didnt want to give us room right away (though we reached there by 4PM), but after insisting for a long while they finally gave us our room.
Very attractive, comfortable room. Restaurant closes at 12, upper level bar was reserved for a private function. It was impossible for me to have a drink or eat after work.
brandnew hotel with good location and view into the "Happy Valley". Great outside pool on the roof. breakfast room too crowded and noisy. Breakfast extremely expensive.
convenient location to shopping area, walking distance to wan chai area with lots of bars. no free wi fi.
very new hotel convenietnly located near shopping area. the design of the hotel is very decent. no free wi fi
This is a great hotel in HongKong which is rare Getting a taxi is difficult !
The Chateau Montfort is a charming, warm boutique hotel in a great location in Milan. The design is whimsical, romantic, and elegant. The lobby area is good for tea, a cocktail, or a small business meeting. The restaurant breakfast buffet consists of quality ingredients, albeit at a price to match. The rooms are a good size, the bed extremely comfortable, and the wardrobe large enough to fit a weeks worth of clothes. The TV had the most of channels of any hotel TV anywhere. There were a variety of languages in the 150 channels so you can keep up with the news at home regardless of where home is. The staff were friendly, helpful, and spoke very good English. The bathroom is beautiful, but I had a combo tub/shower with a curtain. I hoped for something better since everything else in the hotel exceeded my expectations. Again, this is nitpicking because the bathroom is otherwise very nice.
The Excelsior is a HK landmark. The view is outstanding. The location is unbeatable. Staff always ready to help. I liked locaton and view best. Great! No free internet use in rooms nor anywhere at the hotel. Made it fall behind new design business hotels in Asia.
Harbour view room and great location bathroom l
Have stayed at the Excelsior years agoa and chose due to location. Its still as good, Bar on 34th superb and staff are excellent at looking after you, especially concierge... Rooms a little on the small side...
The hotel location and the staff was very helpful, great hotel to stay with family too. None
Excellent location. The Concierge is very helpful and efficient in advising guests where to dine and how to reach a location. None.
Room are cleans 1. I booked a king room and been told only double bed room After I mad a fuss the staff got me queen size bed... 2. I asked to extend my check out. I stayed until 7pm they charged me full fare for the night....staff totally not helpful in this concern. This hotel is a real nightmare with check in / out extension 3. No brush teeth in the bathroom. Need to ask everytime 4. Can not get a single plate delivered in the bath room 5. Need to ask a second large towell Overall very light service for a 4 stars
I have stayed at this hotel several times over the years. I stay here because of a number of reasons: Its not far from MTR, its good valuve for the money, its located in a historical part of Hong Kong, can walk to the Star Ferry, interesting shopping nearby, and I get points from the Accor chain. Staff is friendly. Its nice to be centrally located in this part of Hong Kong, lots of cool restaurants nearby.
Room is small but ok. Breakfast is good. Receptionists never smile and seem to be unfriendly. Should change forks, spoons etc. before next dish in restaurant. Kills me when waitres with unfriendly face take dirty plate away but leave used forks and knives at the table. Not acceptably in restaurant. Not even during breakfast.
All works well.
It's fantastic. Convenient and easy to travel around shopping areas and also good for business trips. Staff and hotel services are excellent. Room is very comfortable and clean. I would love to go back and stay at the hotel again. Nil.
Excellent & Friendly staff - Nice easy transfer from the airport using the hotel shuttle bus - nice restaurant & bar area - free internet in hotel lobby - brilliant location within walking distance of star ferry pier to Kowloon - lots of good restaurants and causeway bay shopping area in close (walking) range
The Gym and pool and location and comfort of hotel the rooms are very small
The location is in an excellent location for a stay on Hong Kong Island. With good facilities, clean (somewhat small) rooms, it is a much more reasonably priced option than some of the grand hotels on Hong Kong Island.
Did not feel under pressure from the staff. They helped when I asked for help
Convenient location, good facilities, clean rooms
Close to expo area and close to shops Did not change the bed sheets for three night's, customer disk service are roud !!
It's new, so everything's clean. The beds are large and comfortable and there's free Internet access in the rooms. It's not a complaint, but the service is limited to check-in, check-out and baggage storage. There's no restaurant nor room service. However you're in a great location, so who wants to eat in the hotel?!
The room is really great... clean, cozy and also it has a great view of Central there! The service is nice too.
Very New, Very Clean A little noise from the road at night.
Though the location was reletively good, taxis are not allowed to drop off passengers at the front of the hotel! Our driver had to drop us off at the back alley. We literary lugged our luggages to the front door! I want to thank Micheal and especially Joyce for helping me to lug my luggage. Thank you Jason for explaining to me the place I had to wait for /hail a taxi. 1.Unlike other hotels, this hotel requires you to cancel 7 days beforehand. If not, you will be charged the first night. 2. They will charge the first night’s rate when you book the hotel and additional 2000HKD as a deposit when you check in. With such stringent rule, one might expect the hotel to assign good rooms for customers who booked months in advance. Sadly, it wasn't so. I was assigned a room reeked of cigarette smell by Natalie. The toilet cum bathroom is transparent and visible from the other flats/apartments that are built within arm’s length! So, the curtain has to shut permanently! When I approached Tiffany, I was told that there wasn't any room left. I was told that I could pay additional 220HKD to upgrade. The manager’s attitude was “take it or leave it!” After I commented that “You have the prerogative of treating me however you like, but I have the right to write about how I was treated here,” that they suddenly remembered that they had vacant rooms! Though my situation was rectified, it left a bitter taste in my mouth. I had to stoop so low in using my occupation and the internet to threaten the staff to get basic decent customer service! It literary marred my first day there! 3. They like to use the excuse of “it’s a bigger and more spacious room” to trick you into accepting a more “inferior” room. When they show me their “smaller” room, it was a better room, where the bathroom was not visible from other buildings! 4. Though it's near Times Square, you can forget about saving money as you will definitely pay extra to get a cab to the nearest MTR to head to the airport with your heavy luggage. This is because the Wan Chai MTR station is too far away for you to lug your luggage to while the Causeway Bay MTR station is too congested with traffic and dangerous for you to head to with your luggage. 5.
Easy, efficient N/A
I like very much the fashion style of the room.
The hotel is very convenience, it is not far from shopping area and plenty of food shop around the hotel including fresh market where you can find fresh fruits. The noise from the street and outside the room.
The staff at the ground floor lobby is friendly and he will recommend place to shop and eat.
It was excellent they didn't exactly clean the room well
The cleanliness of the room & the strategic location
The staff were extremely friendly and helpful and the breakfast buffet was comprehensive and everything was kept topped-up The bed was the hardest I have ever slept in
The room service was excellent. The breakfast was excellent. The staff were helpful and spoke excellent English. This, to my knowledge, is the only hotel in Hong Kong which includes breakfast and service charge. The hotel location was not too bad although nothing touristy around the vicinity as Happy Valley is a residential suburb. i.e. lots of estate agents, a convenience store down the road. However, it only cost us about HKD30 by taxi to get to the city from the hotel which is reasonable. From the airport to the hotel, a taxi costs about HKD320 which is also not too bad. We got room service for lunch on one of the days we stayed there and they went the extra mile to prepare vegetarian meals for us which we were very pleased with. :) 9/10 The mattress in our room was very hard, however, cannot really complain as we were only there for 2 nights and the whole package was excellent value for money. The carpet was slightly stained and very little water was coming out of the shower, so not exactly a power shower BUT all in all, it is a great package if you're just there for up to a week. I would rate it as 4*.
The staff were exceptionally helpful and friendly which made our stay much easier.
Convenience and good location, polite & helpful staff. Smoking smell even on non-smoking floor where I was staying.
Helpful staff, good quiet location
The location of the hotel which is convenient for me to move about. I can just hop on to the tram and get to Causeway Bay which takes just about 15-20 minutes. You may like to know I have stayed in Happy Valley for 7 years in the 90's. It would be good if the hotel provides complimentary newspapers to room guests. May be you can suggest this to the owner.
comfortable room , and coffee shop web servations
I was pleasantly surprised by this charming, clean, classic British style little boutique type hotel. The location for me was perfect. The staff was wonderful. The daily complimentary breakfast was good enough for me (I'm a vegetarian). Overall, I am very happy with my choice. The poor behaviour of the CHinese people from China. I can tell the visitors from China are really not your worldly travellers and acted very badly. Make sure you ask for non-smoking room, you might be able to avoid the mainland Chinese as your neigbors because they are all smokers.