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The availability of the restaraunt and bar within the hotel as well as the location (off the beaten track, but close to major roadways). The swimming pool was open at hours that made it inaccessible for me. Also, having two smaller beds pushed together to make one big bed was a little uncomfortable.
The breakfast was excellent and the dining staff extremely helpful no mini bar!
Pet friendly rooms Lots of stairs
The breakfast was very poor
location Food could have been better
The breakfast was good, room was spacious, all in all the hotel was very comfortable. The hotel was located a bit in the middle of nowhere.
Nice-clean hotel, lovely grounds, a bit far from the train station, but we'll go back again
The Staff were very helpful There was somebody’s long black hair in both the sink and bath
the facilities in the hotel none
nice quiet room, very nice view to park/castle, highway imperceptibly, great indoor sport facilities for free, bike rental, very friendly staff, mainly elderly Dutch visitors. no bathrobes, no minibar
that it was very cheap but still it was clean my tv did not work
Positiv: central situation. Very negativ: absolutely not clean! See above.
Cheap hotel, good location Had to check in at Best Western hotel which was a good five minute walk away and not easy at 10:30pm with loads of luggage
Fact that it is right in the middel of downtown. Parking garage just around the corner. The fan in the bathroom makes a lot of noise and can not be switch off at will as it is automatically linked to the light switch and a timer.
Nice building No reception in the evening
location was ideal. The room was a bit too small, the tv didn't have a clear signal, the light level was poor and the wall light was coming off the wall.
A lot of noise from the square in front of the hotel, also due to the pub nextdoor. The receptionist did not wake me up at 06.30 hours. Breakfast should have been served at 07.00 hours in the pub nextdoor, but is was not open at that moment. At 7.15 hours the pub was open but the was no bread available and the scrabled eggs had a perculiar taste.
The bathroom was black and white with a huge mirror all renovated liked the style very much
the location of the hotel to things like rail links and restaurants on arrival at the hotel we had not been told we had to check in at a different hotel, which was a fair walk away, with luggage, then back again! and a nightclub open until very early hours under the hotel is not good for a restfull night, if you need to sleep for business, then dont stay here, if you have no need for sleep then this is a good place!
Located in the heart of Heerlen within easy walking distance of the main square and cafe areas, this hotel makes an excellent first impression with its elegant lobby and lay-out for this price-range. After such a good first impression, the room was a bit of a let-down. It's an old building, and I expect they have converted larger rooms into several smaller ones. The TV was housed on a wall-bracket, with the plug and aerial cables fed through a make-shift conduit. The breakfast was a pricey 10 Euro for the usual ham, cheese, bread and so on, and was served in the pub next door.
The staff was extremely nice and helpfull. I arrived accidently after check-in hours and the manager still opened especially for me, got me an internet cable. In the morning it was rainign heavily, and the manager even gave me an umbrella to go to my meeting. It was quite noisy outside (located in city center)
The Stadhuis was beautifully renovated, especially the downstairs bar abd breakfast area.Friendly service, great breakfast. Room was quite small, but bearable.
I enjoyed my stay at the Hotel as it was comfortable, clean and above all I found the staff to be very helpful - I would stay at the Hotel in the near future and recommend to friends and work colleagues. Nothing to comment on - I enjoyed my stay.
I liked the rooms, they were quite large. I liked the location and the breakfast.
Free Internet in all rooms Very Close to the Train Station Church bells
The hotel´s location, really in the center of town, very near the train station. The food was also good, and the shower was very nice. Free internet access was also a major advantage. My room was fairly small and faced the back of the hotel and not the front, but maybe it was just bad luck... Or maybe single rooms are supposed to be at the back...
Good localization in the midtown, clean and quiet. Room was very cold. Both windows were opened and heater switch off when I came there. After switching on the heater I had to spent in that cold room a few hours and I have a throat pain now. Problems with hot water supply - I had to wait long, long time for hot water.
Service is bad. No parking facilities. Cost a lot of money to park in the city. Rude staff!!!
Hotel staff were nice and accomodating, there was no problem changing to a smoking room when given a non smoking room. We liked the fact that we could choose whether or not we wanted breakfast. Dinner was really nice - loved the citrusy dressing on the salad. Easy access to freeway and even though situated next to it - you cant hear it.. Walking distance to kfc so that was a bonus. Roadworks in the area - but wasnt too much of a hassel
All staff were very helpful and spoke excellent english
Great staff!! Nothing was too much trouble for them and they made us feel very welcome. My only negative was the room was very dark. It may have been due to the use of low energy bulbs ... ?
the flexibility and the commitement of the Staff in supporting the clients
Friendly staff and proximity to where my son lives. Excellent breakfast, but pricey. We asked for a double bed. They only had twins.
the food was good the staf was very nice breakfast is expensive
We were very satiisfied with the hotel, small and friendly and not expensive. Rooms are quite dark due to the small windows.
Everything. Will recommend
We arrived at 0020 hours, and could not get a cold beer, there was only one beer in the minibar
When I arrived they had the bill prepared. They included two breakfasts onto the bill which I did not ask for. I gave them another card to pay for the room and they never cancelled the first charge. I had to tell the woman to remove the charge so I would not be billed twice. Not good customer service.