Prós: Food was good, hotel is always clean and the staff is very friendly and helpful. Prices are good and reasonable. I highly recommend this hotel!!!!
Contras: I noticed they had a new manager and employees seemed a little stressed. Everytime we asked to use a second pool they have by the parking lot, the response was negative. (after employees asked ...
Contras: Many inconvenient 1 with that check in and , 2 that room was not what specific in my booking and we have to change room again, 3 breakfast it was not good like a use to be that 3 days we stay repet ...
Prós: I liked so much
Contras: Elevators only
Contras: I forgot my wedding ring, called them about my valuable item. They hung up on me. Tried again and they said they would call me back and never did.
Prós: Great property and very friendly & courteous staff.
Prós: Breakfast was ok. Needs more variety of foods. Rooms are clean and comfortable. Good value for the price
Prós: I got charged more than what I had on my reservation....
Contras: Different rate once in mexico..
Prós: Bed and pillows excellent!
Contras: The buffet breakfast did not meet our expectations of the other HI Express hotels - food was not hot, not well prepared!
Prós: Second time staying here, still a good overnight stay for travelling north back to Canada.
Prós: Location is good, Express does not have restaurant or bar, only breakfast, nearby plenty restaurants.
Prós: Everything..this place is awesome
Contras: Everything was great...
Prós: Great location close to a little private beach area about 5-10 minute drive. Staff was very friendly and always asked if we needed anything. Breakfast was delicious!! Clean rooms and comfy beds:-)
Contras: We DON'T like or refrequent Hotels, that do not give you an adequate amount of water in your room for drinking, brushing your teeth etc. This place wants to try and charge you extra for what you ...
Contras: Had trouble with the room keys everyday. Had to go to the reception area to get them fixed at least 3 times. Rooms could be a lot cleaner than they were inside and outside the room. My wife got bitten...
Prós: Ocean view
Contras: Is too old, the shower has mold and has roaches. Lack of organization and the oldest receptionist was rude.
Contras: No screens on doors, a lot of moscitos in the room, got bite pretty bad. Sad that a room with a fabulous view but you can't open the doors due to the bugs entering. The Telephone didn't ...
Prós: Good location !
Contras: Slow service , the hotel room phone did not work, internet was very slow
Prós: Beautiful location but not very clean and not taken care of
Contras: No place to charge cellular on less moving furniture.Bathroom very old and not to clean
Prós: Food was normal
Prós: The view from the room
Contras: Bait and switch tactics they tried to 'up grade' for $150 US. No mantanence on resort needs to be cleaned and refurbished. Room was dirty halls were worse. Dirty dishes sat In front of a ...
Prós: STAFF WAS SO FRIENDLY,HELPFUL,AND CHEERFUL..BEING CLOSE TO THE WATER.
Contras: Wish they had some more fish and lobster on menu..Maybe even mashed potatoes.
Prós: Staff was friendly....
Contras: the restaurant was dirty and food expensive. Common areas very dirty and unkept severe lack of attention and Maintnance. BEACH very dirty. I m certAin thAt it was a jewel I. It's time but owners ...
Prós: Location and scenery are excellent. Hotel grounds are great.
Prós: the people were lovely and the open couryard.... three story... but open open open.
Contras: parking was very cramped... I had to back out into traffic.
Prós: Basic but clean and friendly. Just what we were looking for
Prós: Nice budget hotel about a 10 minute walk from downtown or the main highway, where all the services are. Front desk staff was friendly. The place is a little dated, but you're paying a good price, ...
Contras: The wind was howling through my room all night. Not sure if that was because I got the corner room. Still, I was pretty happy with the place overall.
Prós: Basic hotel...very dated but considering the town and location, it was all we needed
Contras: hard to say since no one spoke english
Prós: Complex clean quiet. Cold A/C
Contras: TV small
Prós: We liked the fact that the hotel was close to the highway we were traveling on, and provided parking space for our car which was secure. Given the age of the facility it was well cared for and clean.
Contras: There was no breakfast included, however there were restaurants within easy walking distance
Prós: Was very clean, fresh towels daily and central location
Prós: The friendly staff & they kept it clean..nice stay overall
Prós: location was great.
Contras: The facility was very rude. Cockroaches outside the hotel and found a few inside the bathroom. Beds were very uncomfortable. Won't be staying here every again.
Prós: Staff were cheerful.
Contras: The whole place is old tired and dirty. The least pleasant hotel I have stayed in for a long time. We were given a room that didn´t have any natural light. It is the kind of place where you feel ...
Prós: The staff were cheerful.
Contras: The whole place is old tired and dirty.
The least pleasant hotel I have stayed in for a long time.
We were given a room that didn´t have any natural light.
It is the kind of place where you feel uncomfortable getting into the bed.
They take a deposit when you check in and send someone to check the room before they will return it, as if you could leave the room any worse than when you found it.
Contras: Tired needs work,
Prós: Location! It is close to many cities. You can visit many cities with ease.
Contras: Nothing. It was great!
Prós: The hotel was next to a good restaurant. The price was low.
Contras: The bed and the pillows were uncomfortable. The pillowcases had holes in them. The room was unclean and there was a cockroach in the shower. The door appeared to have been forced open one or more ...
Prós: Room was clean. Staff was friendly.
Contras: Bed had a plastic mattress cover. Pillows were hard and flat and a little nasty. Room was in need of maintenance.
Prós: We arrived early after travelling all night and were checked right in, no problema.
Contras: The shower was impossible to adjust properly. The hot water was very hot (so far, so good), but with the hot water on, there was no cold water so it was nearly impossible to take a shower. Other than ...
Contras: Sorts beds noise and dirty showers whit a lots of cracks on the walls toilet crac too overload bad experience
Prós: The hotel Malibu is conveniently located on the main drag between San Carlos and Guaymas. There's a Walmart right down the street, an OXXO store (Mexican 7/11), grocery store and a liquor ...