Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
great location, very Clean, great people, and service Gym needs a makeover. Restaurant is over price and the shuttle service should be free.
The hotel rooms are excellent, very spacious. The hotel is very well located and the staff is very friendly.
Lugar agradável. Perto do aeroporto. Minha cama era horrível.
Limpeza geral e de luxo e valor.
Muito conveniente. Perto do aeroporto. Ótimo serviço de traslado Camas. Poderia ser um pouco mais limpo.
Everyone was ready to help Weather, rain alot
Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation. I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!
After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets. Pricey dining. Few bilingual staff in main restaurant.
very comfortable and clean. Very nice place to stay in Guate.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
They claim the beds are queen, but I'm sure they are smaller.
It was not well kept, our room was outdated
The costumer serviles is not good
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.