Localização Quarto onde fiquei tem poucos arrumos para roupas, só tinha cabides, não tinha uma prateleiras
Localização no centro da cidade
Excelente café da manhã. Ótima localização e estacionamento. Check in muito tarde ( 15 hs ).
localização e conforto
Gostamos muito do quarto, grande e confortavel, do banheiro, da limpeza e localizacao do hotel. O cafe da manha e otimo. Outro ponto positivo: o late check out oferecido aos domingos. Os funcionarios nao sao muito simpaticos e nao se esforcam muito para te ajudar ou para oferecer um servico diferenciado.
o que mais gostei foi da qualidade do quarto para o preco que me foi pedido ainda por cima na noite de passagem de ano...muito bom...
Da comodidade do quarto
quartos standart a precisar de renovação,com pavimentos com alcatifa muito degradada.
Situació i qualitat de l'hotel.Excepcional. Petit problema:adreça difícil de localitzar per part del navegador de l'automòbil.
A sua localização e o atendimento.
O hotel é bonito, charmoso, limpo e muito bem localizado. Os funcionários são educados e simpáticos. Preço do café da manhã e da utilização da internet e tv. Tudo muito caro.
Do ambiente do hotel e do apartamente, simplesmente belíssimo. O hotel preserva o madeiramento original no teto do apartemento, por sinal muito bonito, porém ouvimos passos no andar de cima. Deveria ser colocado algum redutor de ruidos no assoalho superior.
Da localização central relativamente ao centro antigo. Algum barulho de portas durante a noite
Toprooms have superb view
The room was large with very modern styling. It had plenty of storage space and the enormous bed was extremely comfortable. The breakfast was beautifully presented with a wide range of choice from the buffet. All staff were very friendly. No complaints whatsoever.
Spacious room with luxury bathroom. Hotel situated on canal side in historic centre, but quiet. Generous choice at breakfast. Staff aimed to helpful, but did not know about current diversion of nearest tram service due to road works.
If you want to visit the center of Gent the location of this hotel is perfect. The children can even have a swim on one of the rooftops when it's nice weather. The way to our room wasn't very nice; through the lobby and a hallway, then outside at the back, down an outside stairs, across the entrance of the parking garage, up in an elevator.
Very friendly and accommodating staff, small quiet hotel. Perfect location, beautiful clean and luxurious rooms.
Very nice hotel. Great big room with canal view. The staff was was very friendly.
Very comfortable and modern room
Having stayed here before what I can stay is I feel very, very comfortble when I stay here. The rooms are excellent and the staff are all extremely friendly. The hotel is close to the centre and very good restaurants are to be found within a five minute radius. All in all a fine place to stay.
Localização, conforto, bom atendimento Não
A localização Definitivamente não é um hotel de 4 estrelas. O quarto muito fraco, sem um quadro, sem um tapete no chão. Limpeza deficiente, inclusive tinha marcas de sapatos na parede de quem andou a matar mosquitos. Mais um quarto de 2 estrelas
A localização é mesmo excelente, a decoração muito agradável e o pequeno almoço é muito bom Os quartos que dão para a rua são um pouco barulhentos de madrugada, com os que regressam da diversão à noite e a recolha do lixo! Peçam um quarto para as traseiras se têm o sono muito leve
Everything about our stay at De Waterzooi was perfect. From the minute we were greeted to the moment we left, waving to Kay the owner, we totally enjoyed our stay. The views are spectacular (3 towers from the back balcony and Gravensteen castle while sitting in the living room), the Phara suite really big and filled with everything you would ever need. The best part though is breakfast... on both mornings it was fantastic, easily the best breakfast I've ever eaten. We really hated to leave, and hope to return for more than 2 days next time!
Best class in all aspects, very welcoming, beautiful, style, views, management, confort, renovation, and last but not least the Bed and the Breakfast. Special thanks to the owners, the managers and the operators (Kay and Christian) who will make you feel better than at home.
friendly personnel, nice building, very good location none
Location - breakfast Absence of reasonably sized public rooms
The location of this hotel is absolutely perfect for visiting Gent, right around the corner from Gravensteen.The staff is among the friendliest and most helpfull I have encountered. The breakfast was a feast well up to my swedish high breakfast standards. I had everything i needed and more at Hotel Gravensteen, I do hope I will get a chance to come back!
The appearance of the entrance was very grand and impressive, however the newer part out the back and the rooms weren't as nice I was concerned the reception staff didn't have heating that was effective enough to keep them warm. The area may need to be enclosed for them.
it is ideally placed to explore the historic town centre your breakfast is over priced- it would have been better value going to a local cafe for coffee & croissants!
location, breakfast, freindly service.
The room, especially the bathroom and the breakfast facilties
The location That it is not a chain hotel but a unique one Room was very small and minimalist
Room was very small, WIFI should be free of charge
put us on the 4th floor in the new building and room was larger than expected. Close to everything you want in Ghent. breakfast was great
location half finished carpeting in hall.
So a localizacao. Chegamos no hotel, fizemos o pagamento em dinheiro e fomos dar uma volta por Gent. Quando voltamos a internet nao funcionava. Esperamos por mais de 3 horas pela resolucao do problema. Como nao houve empenho de encontrarem uma outra alternativa, pedimos a devolucao do dinheiro. A funcionaria nos informou que nao seria possivel. Procuramos falar com o gerente, Nem ele nem o seu assistente quiseram falar conosco. Um total descaso, falta de profissionalismo e responsabilidade, ignorando completamente o direito do hospede. Uma vergonha! Inclusive ficamos com uma pessima imagem do povo belga.
localizacao e comforto
No ambiente de charme do hotel. Minhas observações não são quanto a reserva mas pelo fato de ser um 3 escrelas reclamo do serviço de internet. Caro (17 Euros) por 1 hora ou 24 horas quando usada como sem fio, e principalmente, nada flexivel. Dificilmente um hospede usa 24 horas de internet sem fio initerruptas. Seria uma boa sugestao a passar a rede de hoteis Best Western porque da proxima vez vou escolher outro.
do quarto, do quarto de banho e da proximidade do centro
gostei da localização e da calma ,mas como ainda está em obras há algum desconforto acho necessário alargar o tempo de check in para depois das 22 horas sem aumento de preço-
a localização preço...
Quarto grande e simpático, localização excelente e um bom pequeno almoço. Nesta altura do ano deveriam substituir os edredons por lençois e cobertores.
The very friendly staff, and the quality and quantity of the breakfasts available. The noise from outside in the road was quite disturbing. on a warm night the windows needed to be open, but there was too much traffic noise etc and it was difficult to get to sleep.We had upgraded to the "Blue room" which was very nice with original features, but because it fronts the building it is very noisy and therefore should not have cost the extra 50 euros charged.The staff were extremely helpful and very informative and cannot be faulted! The breakfasts are excellent, the whole hotel is very clean and totally original in its features and only a very short walk from the city centre and all activities. Only the noise from outside spoiled what was otherwise a very plesant stay.
helpful owners convenientley situated. lovely house and bedroom , excellent breakfast.will go again
old charm, garden, breakfast drink-making facilities and fridge were a bonus would have liked more milk to have more than one drink each
Spirit of old ages. It is very unusual for me. Maybe for somebody it would be even too old, but I liked it.
Atmospheric, beautifully restored building with antique furnishings. Very quiet and peaceful. Friendly management and staff. Excellent location for historic part of town, bars and restaurants. Mattress a bit uncomfortable.
The great monumental atmosphere Traces of moisture on the wall of bathroom
This hotel is very central and easy to find. It is a bit dated but it seems to have that old rustic charm to it. The room was clean and comfortable and the breakfast was enough to get you by. The internet is actually done throught a card that you purchase. The cheapest option is a card for 2 hours for €5 but you can only use that card once. There is a cafe just down the road that has free wi fi.
the breakfast, the hospitality, the location are really good. there is no lift.
Characterful historic building, good breakfast and clean. On the wall to the right of the bed there were some squashed dead flies. A little run down for the price.
Close to the old town Nearly everything
simpatia do funcionário e atencao
Nada. Talvez fechar. Nem sequer tem elevador. Na CEE não é obrigatório?
localizaçao melhorar a limpeza e a frequencia de lavagem dos edredons e cobertas de frio