The closest thing to a real 5-start hotel in Tunisia. Very opulent and grand with a unique bent on Tunisian esthetic. Excellent cooks and cuisine. Sometimes the staff is a little disorganized. They need to work on the elevators (my partner uses a wheelchair).
Location, facilities. Rather weak service culture throughout. For example, impossible to get room service (although promised multiple times), generally staff - while well meaning and pleasant - not responsive. Clearly the management could do a better job of working with its staff, hotel could be much better with a small degree of effort.
Food is very good, it has a good beach. 5-10 min to Sidi Bou Said and Carthage by taxi. Quite a long way from tunis center and airport.
Friendly staff that coped with our inability to communicate in French. The map on the web site showed the hotel between Carthage and Sidi Bou Said but the actual location was about 10 kilometers further up the coast.
the beach and the swimming pool bring mosquitoes repelent with you the room is full of them.
This is a very fine hotel located on the beach about 15 minutes away by cab (cheap) from Tunis center and airport. Being away from Tunis center did not bother us at all as Tunis center is quite noisy and crowded. The staff was very nice and helpful. The settings are beautiful, offering a large pool and an access to the beach (few hundred feets). This is a resort like hotel with a nice and varied buffet and "à la carte" restaurant. The room was spotless and offered and the usual facilities of a good hotel. Beds were perfectly fine. Internet access was also fine. There are some very-very fine restaurant close by, in particular "Les Dunes" (10 minutes by car). This is a perfect location for a 2-3 nights stay getting in, or leaving, Tunisia. Some may say that there is not much shopping opportunities around the hotel. We travelled 2100 km in Tunisia: shopping center do not exist in Tunisia!
Only location, close to airport. Hotel tricks customers. Waiter told me lunch buffet was 'fourteen' TD. Bill came later to 35TD. Then same waiter then said the price was 'forty' TD. I refused to pay and left. Hotel accepted charge anyway, and refused to settle. Restaurant manager later gave this explanation: 35TD for corporate customers, 40TD for others. Restaurant refused to show printed price list. I had to pay or miss flight.
Good quality for money
Very very good , Ramada always beautiful hotel's room and suite
good food, good service, nice pool
We were welcomed, the hosts attention to us, the selection of facilities None
Very nice staff, good personnel, very good and varied food the coffee is still lousy in Tunisia :( plus you cannot use your Tunisian Dinars in Tax free shops
The cleanliness of the hotel and the food. There should be internet line in the rooms.
i liked the location only, next to the sea. hotel was not clean, staff not friendly or helpful, and i would not recommend to anyone.
good location, fair price, good swimming-pool running facilities at the fitness place out of order for all my stay
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
In my first day the hot water on taps was limited.
Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
J'aimerais remercier le réceptionniste Bilel qui a été excellent et très patient durant mon check-in assez compliqué. Il n'a jamais montré une once d'impatience, toujours un sourire aux lèvres. Le personnel de sécurité fait un travail remarquable. Les managers viennent vers vous pour converser, ils sont à l'écoute. L'emplacement est PARFAIT, en pleine Avenue H.Bourguiba. Rien à dire
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
poor conditions of moquete, rooms, toilets
Location was good and staff are willing Furniture is getting old and some aspects are lacking. For example there was not any thing to stir the coffee and sugar with
attention to small details like making sure that if you had coffee or tea in the room to replace the items (coffee/tea/milk) everymorning.
Very very bad food. And the staff are unfriendly.
the quietness, the lake view, the help of the support staff at the hotel, the nice location and easy access to places of visit. the choice for breakfast is limited.
the location of the hotel and the lac view quality of the food in ramdan month
Very good view, very good breakfast very expensive, can be 4 stars but not 5
the staff was very polit the A/C is not working , i ask the reception about that he tell me we are in the cold seson so the A/C in all hotel in Tunis is off, and one time when i was at the bath the electrcity swiched off and after 10 min came back
The hotel was very clean and comfortable and was convenient to the airport. The restaurant and bar staff were not efficient, friendly or helpful.
complete privacy 1- The carpet of the corridor leading to the room.2- The shortage of enough towels in the bath rom 3- The high elevation of the bath tub. 4- The unsanitay handling of the food by the hotel staff at the resturant during serving breakfast; Touching everything by bare hands with no blastic gloves in public was frightening to me.
Old Hotel without maintenance. Carpet in the corridors are orrible, broken and dirty. The room don't smell good.
Decent, if expensive, in hotel restaurant. Front desk staff was weak and dishonest. When requested to provide a non-smoking room they said they would move to me one, but it was not actually a non-smoking room and it smelled. Then they said that there were no available non-smoking rooms in the entire half-empty hotel. Then another manager "discovered" that they actually had one, which they gave to me. General Manager's office promised that he would call me, but he never did. Conclusion: Weak management.
It is the best value money None
Nothing 1- when I checked in they told me I have no booking 2-the bids un comfortable for 5 stars hotel.3- the staff cooperate with Taxi driver for extra money(trip from hotel to airport it cost 6 td I Paid 45 td plus 5 td because he have no change
the rooms are very big the service at breakfast was very poor. There was no coffee available, you have to ask the server for it ans takes quite a long time. The firs day I had to ask it twice.
please kindly be informed that as soon we arrived to Vime Tunis hotel ,our booking in this hotel via booking .com was for 3 rooms including breakfast actually we find booking for 2 rooms not including breakfast than they provide us with the other room after showing the booking confirmation again in the morning as soon we come for breakfast they informed us that the deal they have with booking .com only for room rent not including breakfast, after that we solf the problem with the reservation manager after log desiccation witch is not fair , next time i will not use or recommend this hotel to any bady. Nathing
The hotel has nothing to do with 5stars hotels. the service and teh room is not 5 stars
The hotel was very new and very clean. Got upgraded to a suite which was extremely large and well furbished. Staff very friendly and helpful. Very good value for money. Location not in the center but still manageable (however taxi do not know the location well since it is a new hotel). Bed mattress was very hard (I guess still brand new). Wifi did work in the room but could not connect to my Outlook. The hotel had no license to sell alcohol.
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate remedies. Very frustrating to stand in the corridor under the router or descend to the MB reception at 23:15 so as to skype or viber someone.
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
Com um ligeiro acréscmo de preço, o acesso ao piso Tower (zona VIP) permite um nível de conforto muito maior: check-in exclusivo no piso, happy hour com comida e bebida grátis, pequeno almoço incluido (ao contrário da versão standard)... Num hotel desta categoria não é aceitável ter que se pagar o acesso à piscina.
The hotel is well placed close to the Medina. Staff speak a little English but it is better if you speak French. The pillows are just dreadful!
Location is only good point. Wi-Fi could not be used. I could not get the receipt for a taxi to the airport, though the hotel receptionist said that I could get it from taxi driver. In addition, the level of taxi driver the hotel arranged was very poor. He take me to the different terminal.
The main areas and the welcome from the night receptionist keep your wits around you if you happen to fancy a late or early walk in the vicinity
Very friendly, comfortable hotel in excellent location for Medina nad other city sitess and transport. Small enough for a relaxing nd personal experience. Some of the food we had in the Dome restaurant was really superb.
Good breakfast selection. Helpful staff. Convenient location to shopping, Medina, train station, tram, theater and restaurant. Air conditioning was not optimized for comfort. In other words, the room never cooled down to a comfortable temperature.
The location which is in the city center. WIFI not available at the room
I think that the breakfast and dinner room on the ground floor had a nice ambiance and served very good food. The bedroom was also attractive and spacious. Service was efficient at the desk. Communication could be improved at the desk. It was not clear whether internet access was free in the lobby. I did not know that the rooftop bar was closed and had actually planned to spend an evening there.