Pessoal da recepção atento e pronto a ajudar.Cordiais e gentis. Acho que qualquer hotel deve tentar servir ao cliente sempre da melhor maneira.oferecer ao cliente sempre o melhor disponivel e boa politica de negocio.
localizaçao,pessoal,cafe manha sim ,como faltou agua quente no periodo de maior movimento , que seja feita uma melhoria no sistema de fornecimento
A Localiazção é boa, a limpeza também é boa Não corresponde à estrelas que possui, Café da manha muito ruim. Não vale o custo benéfício. A internet é cara, o atendimento de alguns funcionarios é abaixo da crítica. Não passam as informações por completo. Estacionamento depois de muito custo ficamos sabendo de um faixa azul, bem mais barato do que o estacionamento que o hotel indica.
pequeno almoço e localizaçao problema com a sanita, visto sair agua do tubo de escoamento
Da localizacao. O hotel nao corresponde ao que aparece no site do booking, o que compromente inclusive esse site que eh uso com miuita frequencia. Acho que voces do booking deveriam verificar a veracidade das informacoes. O hotel alugou toda a area terrea do predio , se entra pelo hotel pela loja do starbucks , nao temos nenhum apoio da recepcao , nem como descarregar as malas. No site o hotel se mostra nem diferente , o cafe da manha e bom . Fico preocupada , pois esse ano das 4 viagens que fiz para o exterior , usei o booking, so que depois dessa experiencia vou pensar para nao ficar em outra situacao como essa.
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
close to the city and confortable hotel
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
Very comfortable room, nice customer service, good lake view.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Recomendo.Novo, muito limpo,muito perto de tudo, e funcionarios profissionais. Os quartos podiam ser maiores.
ser de facil acesso das principais atrações turisticas a informação que pagaria a diaária do parking no hotel e não nas máquinas do estacionamento
Ele é um bom B & B. Um pouco longe das áreas turísticas. É uma área tranquila. Cheirava um pouco engraçado no banheiro. Mas bom no geral.
Localidade, conforto e gastronomia do hotel
Tudo correu como esperado: cama de bebé, e lugar de garagem. O pequeno-almoço era excelente.
Atendimento, local, limpeza
Excelente hotel, muito confortável e com muito charme. Voltarei concerteza. Não é barato, mas tendo em conta a história e qualidade do hotel, tem uma boa relação qualidade-preço. Penso que um hotel desta gama e pelo que preço que paguei, o pequeno-almoço deveria estar incluído. Muito desagradável também era o facto de ameaçar o desconto no cartão de crédito do valor dos binóculos e guarda-chuva que estavam no quarto (mas que eu não pedi), caso estes "desaparecessem". Não me é simpático que desconfiem de mim e que me ameacem.
Excelente localização de frente para o Lago e perto da parte antiga e comercial da cidade. Quartos luxuosos,super espaçosos e muito confortaveis, os com vista para o lago são melhores que os outros.Os funcionarios são atenciosos e gentis. O cafe da manhã é muito caro ( 35 euros) , para o que é oferecido.
Simpatia e educacao dos funcionarios
Pessoal do hotel bastante agradavel e prestativo.
adoramos o quarto renovado, muito claro e limpo. o bar do hotel é frequentado pelo pessoal da cidade e é agitado o dia todo. recomendo jantar no hotel que é muito fino. localização maravilhosa a banheira é perigosa para sair do banho. um idoso nao conseguiria sair de lá.
Excellent staff and location
Convenince of location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Staff and location superb. Not inexpensive.
View and location
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Localização O box do banheiro é muito pequeno e os móveis muito antigo.
Boa situação mesmo em frente à Kapellbrucke, sala de pequeno-almoço virada para o rio. Lobby e sala de pequenos almoços exíguas.
A localização é óptima, a 200m da estação ferroviária e mesmo no centro histórico, junto ao rio e à Kapellbrucke (Ponte da Capela, o monumento mais fotografado da Suíça). O balanço custo / qualidade é muito bom (tendo em conta os elevados preços praticados na Suíça). Os quartos estão um tanto desactualizados em termos de mobiliário e acabamentos.
recepçaõ extremamente simpática e acolhedora, localização maravilhosa, conforto e excelente café da manhã
Muito confortável. Nosso quarto apesar de ser dos fundos, tinha uma varanda com mesinha e cadeiras. Excelente localização. Silêncio absoluto. Nenhuma
O hotel é excelente e a localização é muito central em relação as atrações turísticas, além disso a estação de trem fica a 8minutos de caminhada. A entrada do hotel não é pela rua indicada no site (a de frente para o rio), mas sim na rua paralela atrás. O endereço até poderia ser mantido mas o hotel, na confirmação, deveria informar que a entrada principal é na outra rua (evitar uma subida, com malas, por um dos acessos laterias que são bastante íngremes). Na frente é o restaurante (muito caro e com serviço ruim). O acesso pela rua de trás é inclusive mais rápido.
a localização é excelente, bem em frente a famosa Ponte da Capella.
a localização no centro da cidade. falta de estacionamento e o acesso.
Escolhi o hotel por duas razões: estar próximo à estação ferroviária, na qual eu iria chegar e também partir. E por se localizar no centro histórico, que desejava conhecer.
A facilidade de chegar da estação de trem e de andar pelos principais locais de Lucerna. A rigidez das normas e a falta de amabilidade das atendentes da recepção do hotel.
service levels - particularly help from and personal manner of boris (concierge)
It was a wonderful hotel. Our room was perfect. The bar and lounge were great.
The service was very good. Very impressive views from hotel. Security was good. Very relax atmosphere. None.
The location was great. The service was very good. The breakfast buffet was very nice. The view was fantastic! No air conditioning.
Staff we're welcoming, friendly and professional. The food was sensational and the view over the lake truly spectacular. We extended our stay to two nights! This is a wonderful hotel. Probably good to be aware that it's a 25 minute walk if you arrive by train.
Location very convenient, tasteful decor, breakfast, spacious room on 5th floor for family, view of Lucerne Very "business-like".... which I can't blame too much being a city hotel... and lots of business-men crowding the bar every evening... Without e.g. a swimming pool or relaxation area, no quiet spot for those wanting to relax (other than the room of course).
Everything was wonderful, especially the views from the room and the breakfast area. The breakfast buffet was excellent and all the staff were friendly and helpful. It was my wife's birthday during our stay and the reception staff noticed and went out of their way to make it special for her.
Exceptionally friendly and helpful staff. Loved the rooms, spacious and well equipt. Wonderful views from the bar and restaurant. It rained all the time we were there! So we were a bit too far out.
room size & facilities
the view the bed
Beautiful Design, friendly staff, excellent location. Just perfect.
restaurant, beakfast, helpfull staff
the staff treatment and the strange furniture the shawer pipe is not working very good
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
Nice hotel overall but overpriced Bathroom leaking :-)
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
É um hotel muito confortável, com charme e onde fomos muito bem recebidos. Foi-nos feito upgrade do quarto sem que tal tenha sido solicitado.
Localização, funcionários, limpeza, tamanho do quarto, restaurante
Conforto, localização e atendimento.
O hotel é muito bonito e bem localizado, para passeios a pé pela cidade. Tem também um pequeno almoço fabuloso. É um edificio antigo, o isolamento acústico não é bom
o atendimento e o charme do hotel
good location It was noizy,as the room was facing the street.
That it was very close to the city center and they let us keep our cars in the parking after the check out! Nothing at all!!
Location of the hotel is quite good. We had a very bad experience. The owner of the hotel seemed to be against babies, and she thought that baby food smells. So, she actually advised us against feeding the baby in the room so that the rooms do not smell.
Hotel was very central and easy to travel from. Also near the train station. Staff were friendly and helpful. Would stay here again.
The room was big, very clean and very comfortable. The location was awesome!! The shower was excelent. Noisy street, make sure you carry your ear plugs with you. NB: It was summer and I had to sleep with the windows open, otherwise it would be too hot inside. (34C outside)
5 minute walk from the train station Nice and helpful staff Good wifi Clean hotel and rooms Good value for money Room and bed were tiny Lobby is small Decor is slightly dated Not quite a boutique hotel A bit kitschy
Convenient location High level of street noise with windows open.
The hotel staff was very helpful. There was a private garage for my motorcycle. The location is fantastic, just a half a block from the lake. Great view.
Near city center and a big room I have a room in another building near hotel one, like a private house with many rooms. They don't say nothing about this previosly
It is a luxurious hotel, very clean especially the bathroom - very bright, new, and spacious. My room was 245 and the faucet of the bathtub should be fixed. It is too hard and one has difficulty controlling the water. The view in my room faces apartments and so you always need to draw the curtains which makes the room so dark. The price for internet access is horrendous. Nowadays, all hotels should have as a basic facility free wifi access.
Hotel was easy to access walking from the city center. The buffet breakfast was Wonderful. Rooms were clean and simple. Quiet also. 4 star hotel with no free WIFI, I was instructed to go to a HOTSPOT and pay with my credit card. The bathroom amenities offered were disapointing & miniminal 2 tiny wraped soaps and 2 tiny bottles of shampoo. While sitting on the terrace enjoying the view there was no table service and no one came to say we had to order at teh