Localidade, conforto e gastronomia do hotel
Recomendo.Novo, muito limpo,muito perto de tudo, e funcionarios profissionais. Os quartos podiam ser maiores.
ser de facil acesso das principais atrações turisticas a informação que pagaria a diaária do parking no hotel e não nas máquinas do estacionamento
Ele é um bom B & B. Um pouco longe das áreas turísticas. É uma área tranquila. Cheirava um pouco engraçado no banheiro. Mas bom no geral.
Tudo correu como esperado: cama de bebé, e lugar de garagem. O pequeno-almoço era excelente.
Excelente hotel, muito confortável e com muito charme. Voltarei concerteza. Não é barato, mas tendo em conta a história e qualidade do hotel, tem uma boa relação qualidade-preço. Penso que um hotel desta gama e pelo que preço que paguei, o pequeno-almoço deveria estar incluído. Muito desagradável também era o facto de ameaçar o desconto no cartão de crédito do valor dos binóculos e guarda-chuva que estavam no quarto (mas que eu não pedi), caso estes "desaparecessem". Não me é simpático que desconfiem de mim e que me ameacem.
Simpatia e educacao dos funcionarios
Atendimento, local, limpeza
Pessoal do hotel bastante agradavel e prestativo.
Excelente localização de frente para o Lago e perto da parte antiga e comercial da cidade. Quartos luxuosos,super espaçosos e muito confortaveis, os com vista para o lago são melhores que os outros.Os funcionarios são atenciosos e gentis. O cafe da manhã é muito caro ( 35 euros) , para o que é oferecido.
Excellent staff and location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Convenince of location
View and location
Staff and location superb. Not inexpensive.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
nice location beautiful hotel value for money
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Visited the city and nearby mountains
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
the staff treatment and the strange furniture the shawer pipe is not working very good
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
Beautiful Design, friendly staff, excellent location. Just perfect.
restaurant, beakfast, helpfull staff
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Nice hotel overall but overpriced Bathroom leaking :-)
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Pessoal da recepção atento e pronto a ajudar.Cordiais e gentis. Acho que qualquer hotel deve tentar servir ao cliente sempre da melhor maneira.oferecer ao cliente sempre o melhor disponivel e boa politica de negocio.
localizaçao,pessoal,cafe manha sim ,como faltou agua quente no periodo de maior movimento , que seja feita uma melhoria no sistema de fornecimento
pequeno almoço e localizaçao problema com a sanita, visto sair agua do tubo de escoamento
A Localiazção é boa, a limpeza também é boa Não corresponde à estrelas que possui, Café da manha muito ruim. Não vale o custo benéfício. A internet é cara, o atendimento de alguns funcionarios é abaixo da crítica. Não passam as informações por completo. Estacionamento depois de muito custo ficamos sabendo de um faixa azul, bem mais barato do que o estacionamento que o hotel indica.
Da localizacao. O hotel nao corresponde ao que aparece no site do booking, o que compromente inclusive esse site que eh uso com miuita frequencia. Acho que voces do booking deveriam verificar a veracidade das informacoes. O hotel alugou toda a area terrea do predio , se entra pelo hotel pela loja do starbucks , nao temos nenhum apoio da recepcao , nem como descarregar as malas. No site o hotel se mostra nem diferente , o cafe da manha e bom . Fico preocupada , pois esse ano das 4 viagens que fiz para o exterior , usei o booking, so que depois dessa experiencia vou pensar para nao ficar em outra situacao como essa.
adoramos o quarto renovado, muito claro e limpo. o bar do hotel é frequentado pelo pessoal da cidade e é agitado o dia todo. recomendo jantar no hotel que é muito fino. localização maravilhosa a banheira é perigosa para sair do banho. um idoso nao conseguiria sair de lá.
a localização no centro da cidade. falta de estacionamento e o acesso.
Localização O box do banheiro é muito pequeno e os móveis muito antigo.
recepçaõ extremamente simpática e acolhedora, localização maravilhosa, conforto e excelente café da manhã
Escolhi o hotel por duas razões: estar próximo à estação ferroviária, na qual eu iria chegar e também partir. E por se localizar no centro histórico, que desejava conhecer.
A localização é óptima, a 200m da estação ferroviária e mesmo no centro histórico, junto ao rio e à Kapellbrucke (Ponte da Capela, o monumento mais fotografado da Suíça). O balanço custo / qualidade é muito bom (tendo em conta os elevados preços praticados na Suíça). Os quartos estão um tanto desactualizados em termos de mobiliário e acabamentos.
A facilidade de chegar da estação de trem e de andar pelos principais locais de Lucerna. A rigidez das normas e a falta de amabilidade das atendentes da recepção do hotel.
Muito confortável. Nosso quarto apesar de ser dos fundos, tinha uma varanda com mesinha e cadeiras. Excelente localização. Silêncio absoluto. Nenhuma
a localização é excelente, bem em frente a famosa Ponte da Capella.
Boa situação mesmo em frente à Kapellbrucke, sala de pequeno-almoço virada para o rio. Lobby e sala de pequenos almoços exíguas.
O hotel é excelente e a localização é muito central em relação as atrações turísticas, além disso a estação de trem fica a 8minutos de caminhada. A entrada do hotel não é pela rua indicada no site (a de frente para o rio), mas sim na rua paralela atrás. O endereço até poderia ser mantido mas o hotel, na confirmação, deveria informar que a entrada principal é na outra rua (evitar uma subida, com malas, por um dos acessos laterias que são bastante íngremes). Na frente é o restaurante (muito caro e com serviço ruim). O acesso pela rua de trás é inclusive mais rápido.
The service was very good. Very impressive views from hotel. Security was good. Very relax atmosphere. None.
Location very convenient, tasteful decor, breakfast, spacious room on 5th floor for family, view of Lucerne Very "business-like".... which I can't blame too much being a city hotel... and lots of business-men crowding the bar every evening... Without e.g. a swimming pool or relaxation area, no quiet spot for those wanting to relax (other than the room of course).
The location was great. The service was very good. The breakfast buffet was very nice. The view was fantastic! No air conditioning.
Staff we're welcoming, friendly and professional. The food was sensational and the view over the lake truly spectacular. We extended our stay to two nights! This is a wonderful hotel. Probably good to be aware that it's a 25 minute walk if you arrive by train.
service levels - particularly help from and personal manner of boris (concierge)
It was a wonderful hotel. Our room was perfect. The bar and lounge were great.
Exceptionally friendly and helpful staff. Loved the rooms, spacious and well equipt. Wonderful views from the bar and restaurant. It rained all the time we were there! So we were a bit too far out.
Everything was wonderful, especially the views from the room and the breakfast area. The breakfast buffet was excellent and all the staff were friendly and helpful. It was my wife's birthday during our stay and the reception staff noticed and went out of their way to make it special for her.
room size & facilities
the view the bed
Very clean, friendly staff, beautiful view, great shower... The breakfast...
The rooms are very confortable. The bathroom is large and clean.
Great location, friendly staff. Beds are very hard A/C does not really work well.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
nice location no parking available, small room.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The room temperature was the adequate for the season the room was very clean and smells very nice.
The hotel did not have an iron available for use.
staffs are friendly, very close to train station and location is excellent
Lovely room especially shower Need to introduce room service
Very interesting rooms in 15th century building. Perfect location. Great off site secure parking. A bit pricey, but this may be due to the dollar weakness against the CHF.
Central location The room we were in had a bathroom with a clear glass door whchi made the toilet clearly visible from the sleeping area! When we complained they said " is that a problem?". We solved it by taping newspapers to the door with band-aids.
Friendly helpful staff. Great location with easy access to the old town and other sights. Lack of air conditioning meant it was very hot in the room, and it was in a noisy location to have the windows open. The rate was expensive - more that it is really worth, but it was cheaper than other hotels at the time.
great shower and staff smelt of smoke and very noisy - early morning personal wake up of other guests meant all have to wake up. Clock chimed loudly every 30mins so no sleep either. Not really like a hotel more like decent rooms above 3 restaurants.
Staff very friendly and helpful. Breakfast very good. Its central location does make it a bit noisy at night from traffic in the main roads.
This is my worst experience of life by booking.com hotels, for me this hotel was cost arround 50 frank where as I pay arround 260 frank, then extra for parking, room was full of mosquitos,was very hot in aircondition system,very old hotel, for me it was like no star hotel, where as they claim as an 4star hotel. There is nothing I like ,its my worst experience of life pay very high and get totally opposite thinking for what I payirequest booking.com, please dont offer this hotel any molre to his valued customers.
Loved the friendly staff and their knowledge of English was very helpful for me. The location was ideal
location, staff, rooms Rooms tended to be warm (no A/C or A/C ineffective) and had some traffic noise
The staff were generally pleasant and helpful. All the rooms are listed as wireless connected. When my computer did not work in the room I was given, they were willing to change my room the following day when another room became available. The hotel was much smaller than I expected. I came with a large roller type suitcase expecting to use elevators. This hotel has elevators between floors which requires one to use the stairs at some point when moving around in the hotel. A baby crib was left in the hallway for storage in front of my room. This gave the hotel a cramped appearance and the feel of a boarding house more than a hotel. The image I had from the website did not match the reality.
o atendimento e o charme do hotel
O hotel é muito bonito e bem localizado, para passeios a pé pela cidade. Tem também um pequeno almoço fabuloso. É um edificio antigo, o isolamento acústico não é bom
É um hotel muito confortável, com charme e onde fomos muito bem recebidos. Foi-nos feito upgrade do quarto sem que tal tenha sido solicitado.
Conforto, localização e atendimento.
Localização, funcionários, limpeza, tamanho do quarto, restaurante
excellent location, nice room, very friendly staff, makes you feel welcome, air condition would be nice
This hotel is extremely well located for sightseeing in Lucerne - a one minute walk to the large church (forget it's name) and a ten minute walk to the Chapel Bridge. The room was large and the bed comfortable. Nice decor. Breakfast was a real treat. Staff were helpful in making dinner reservations. Some other reviewers mentioned the church bells. We found them charming and with the windows closed we did not even hear them overnight. This is definitely not a complaint, but even with the presence of an elevator to all floors, some persons **might** have problems going up and down the few stairs in the hallway. In our case, a staff person helped us up with our luggage.
Great location to explore Luzern and the surrounding country side - all sites (and rail station) within walking distance. Friendly, helpful and efficient staff. Comfortable room for a good price. Nice restaurant and bar with a garden terrace.
The staff remembered us from last year. The food was just as good as before and the location is great. Nothing
Good location. Easy to find from train station. Excellent breakfast. Nice small hotel.
friendly staff, for a swiss hotel. No aircon, rooms were not of a good quality, room close to a noisy road
location & ambience of the hotel no
Excellent location to the city and Lake activities all within walking distance. Room was large with great windows for light, desk, sofa and chair. Elevator. Exellent restaurant on site and breakfast was lovely in a small outside courtyard/garden. Hotel staff very helpful and friendly.
The excellent, friendly and attentive service from all the staff. The splendid vegetarian restaurant, imaginative menus, well cooked and well presented. The absence of tea and coffee making facilities in the room.
Café da manhã variado, bom preço do hotel, central. Tudo muito bom.
A relação custo x benefício Na limpesa entre as diárias, faltaram toalhas e copos a serem repostos
Excelente relação preço-qualidade para uma cidade como Luzerna. Além de ser bem localizado.
Quartos modernos e confortáveis; boa localização para explorar a cidade; estacionamento próprio
Preco, apesar do hotel cobrar 16 euros a diaria de cachorro. Quarto muito pequeno para 3 pessoas.
As instalações são novas e bem conservadas. O Hotel é bem limpo e os funcionários bem atenciosos