The staff.... so sweet and accommodating Its a very rustic experience. .no AC but the window opened and it was cooler than I thought.. but no screens allowed for bugs, moths and gnats
Exceptionally located to enjoy nature, play and have the Arenal Volcano at sight. Very good breakfast included in the price and children friendly. Wifi was not available by the pool neither in the rooms
The hotel was soso the best part was the land. Costa Rica is a beautiful place on it's own. So even if the hotel is crappy & the staff (except Miguel ) it's still a nice place The staff seemed unaware of anything going on. Everyone was very confused. And they charged my card for things I didn't purchase. And the wifi was down for two days.
The outdoor shower, the spacious casita, hammock, and the private deckside hot tub were fantastic. Loved everything.
Private beautiful experience. The spa service was top notch. The grounds were gorgeous and impeccable . Free morning yoga was very enjoyable and the platform setting made the experience even better. The Outdoor shower was amazing ! Every aspect was wonderful. The drive to the Hotel Was an adventure
I've waited so long to take the time to review this place because I had such a good time & have so much to say. For the positives, it's virtually never-ending: Pros: - Staff: friendly all around from reception to housekeeping to the bar to the restaurant to the gift shop. Excellent service & very resourceful (i.e. booking excursions)! - Ambience: EXCELLENT. You're in the rainforest, it's so lush, everything's located in the right amounts in the right places - Room: We had the suite as it wasn't much more than the a regular room. The room was SPOTLESS & had one of the best views I've ever seen. We were able to hang out on the balcony w/ the volcano front & center. Also, we had an outdoor tub, candles, matches provided. Also a separate outdoor shower! - Restaurant: pricey for dinner, but was good. We were allowed to bring our own bottle of wine after manager approval. The breakfast buffet had great variety, even let us pack something to go when we had leave early for a tour - Happy hour...
This hotel was the highlight of our trip. We went during the rainy season so we had the place almost to ourselves. View was fantastic. Volcano wasn't active but the view was great. Hot tub on deck was nice. Very nice manicured grounds. Walked the nature trail and saw some great fauna and foliage. We would definitely include the resort in our plans for our next trip to CR. This place was the nicest we stayed in on our whole trip.
I only had one night at this hotel and wish I could've stayed much longer. Room I booked was a Standard, but there is really nothing standard about it. Very roomy, balcony, amazing room, bathroom was huge, I had a coffee maker and minibar in the room, coffee included and reasonable prices for minibar. My favorite was the spa, I had time for only one treatment, very relaxing and reasonably priced. They have quite a large souvenir shop on site, some original items. Lovely place, amazing views, highly recommended.
A group of 6 of us stayed here on part of our Costa Rica trip. This hotel was our favorite. The huge grounds are simply gorgeous with many walking trails running through it. Very lush with lots of flowers. The sounds of the monkeys and birds would wake us up in the morning. We all had views of the volcano at night in which we could feel the rumbles and see lava from the volcano on both nights we were here from both our balcony and our bed. Our room had an outdoor shower and tub which was really nice to have. One of the pools is kept at 100 degrees which makes for a nice swim on a rainy night! The front desk promptly sent a golf cart to pick us up to take us to the restaurant each time we called. The food was good and the staff was friendly and helpful. We had rented a car so getting around the area was no problem. Tabacon Springs is very close and The Hanging Bridges (way cool) were just down the road. We would definately stay here again. I would hightly recommend this ...
Warm staff. Amazing grounds (you can walk to Hanging Bridges). Private rooms with hot tub on the balcony!! Can't wait to go back.
This was my first trip to Costa Rica, and the staff made me not want to leave. I would like to keep this place a secret. This hotel should be star rated at more than it is. I have stayed at hotels in the USA with higher rateings that do not compare to the experience I had here. Very knowledgable staff that goes beyond your expectations to make your stay awesome.
The suites at this hotel are UNBELIEVABLE. They have huge verandas overlooking the jungle and the volcano, veranda soaking tubs, huge beautifully appointed rooms, and superb amenities. This hotel is an absolutely elegant gem. I would return in a heartbeat! The grounds are impeccably manicured, the wait staff superb, the food excellent, and the thermal pools fabulous. Four stars all the way.
A MUST GO PLACE! Many guide books were very misleading about Costa Rica's 'rainy' season. We went there on honeymoon from 9/30-10/5 and it was sunny every day from 7:00am to 3:30pm. It only starts raining after about 3:30pm. Regardless of the season, you can't do much after 5:30pm anyway because it gets extremely dark at night (and night starts at 5:30pm). We had a fantastic time there. The hotel people were extremely courteous. There weren't many tourists so no place was crowded. The special Sep/Oct room discount was just awesome. Above all, the weather was perfect every day, surprisingly! (See pictures attached.) THINGS TO BRING: - Many $1 bills (USD) for tipping (maybe 40-50). All the touristy locations accept USD. You need $1 bills to tip people. $1-$2 tips are generally recommended for small things such as services from room keepers and drivers. $5-$10 tips are recommended for private tour guides. - Some $5, $10, and $20 bills - Sandals - Beach towel and goggle if you wanna swim...
I can't believe, The Lost Iguana is only rated as 4 stars!!! Perhaps, its because the prices are so unbelievably reasonable for a resort of this quality. The Lost Iguana is Casual elegance at it's best! Aside from the truly wonderful accomodation, with unbelievable attention to detail, (Hand painted sinks and bedspreads, private Jacuzzi's over looking the Volcano,clean gorgeous bathrooms, some with outdoor showers) , the promptness efficiency, and friendliness of the staff, is top notch. The food is as good as I've had anywhere, from the fresh Lake Arenal Tilapia Cerviche, to the Shrimp in Banana Sauce. The views from the rooms are National Gegraphic at it's best! I woke up to a 'Plumming Volcano' set accross a pink sky, and I thought I'd died and gone to heaven! The grounds are more like a tropical botanical garden than a jungle. There is beauty every where you look. And , the Spa is elegant indulgence at it's best.! (treat yourself, you won't regret it.) Staying at this Jewel in t...
We were sad to only have one night at this wonderful gem. The view of Arenal from our balcony was incredible; as if it was placed there perfectly amidst the lush foliage. We enjoyed the rain forest hiking trails on site and without having to pay extra for a tour. The room was spacious and clean. If I ever make it back to Arenal, this is where I will be staying.
Resort overall was nicely, staff helpful and courteous at front and helping to rooms. Room service was fast Pools a little too hot, kids didn't like bartenders serves. I also thought it was a little slow.
The room was reasonably priced after the off-season discount of 30%. The property is well-designed, and the thermal pools are nice. Tour desk staff was very friendly and helpful. The restaurants are over-priced. WiFi only in the common areas. Can be noisy if somebody is staying in the adjoining room.
Cabins were large and clean. The wildlife was incredible. The Volcano is right outside your back door. We saw Toucans flying overhead daily. Howler monkees every morning. The breakfast buffet is fresh and tasty, with an omelet station. The dinner buffet prices were extremely inexpensive and the food was good. The cabin road needs some grading though. What a great place to stay! What a great view!
The bungalows here are great, especially for the price. They were extremely clean and well kept air conditioned, and were almost bug free (quite a feat for Costa Rica hotels!). The view was amazing- could not beat it. It seemed like many hotels in the region would have obstructions to the view, but since this resort is placed back 1km from the road, you really felt like you were secluded in the jungle. You could hear the howler monkeys (gave me a wake up call every morning!) and you could see the volcano from the bed. The restaurant was very good as well (we ate breakfast and lunch). Our only complaint (and it did not affect our wonderful stay) was that the beds were no less than terrible. And we are pretty easy going people about that sort of thing. But really, you could pay $200 or more per night for another hotel in the region and have less wonderful views, and whether or not the place would have as much character, privacy, cleanliness and space as this place would be questionable. ...
The hotel has some amazing pools which were a bonus. Hot, warm and cool pools with a swim up bar. The included breakfast was a pretty decent buffet. The view from the rooms was amazing, and the rooms were cozy. Plenty of hot water if you like long showers It was supposedly high season, but the place seemed totally dead. The amenities were great, but the swim up bar had no bartender. Wifi was only in the lobby, and they have people walk you to your room to show you everything which is a little weird.
The location is without a doubt beautiful- however you can tell the resort needs some updating. Simple things like softer lighting, modern decorations, and new furniture in common areas would truly make this place a five star hotel. That aside, the pool/bar area is beautiful, and worth spending the time at. The rooms are huge, with amazing shower/waterfall built in. Private balconies give a sense of exlcusiveness and general feeling of getting away. Only bar/snack area onsite didn't open until 6pm. The main restaurant food was not very good, which is unfortunate because it's where the free breakfast came from. We needed staff to come turn the private room jacuzzi on and off (which they did right away, so that's a perk), and again, just a general outdated feel in the main areas.
The location the rooms the pool and the restaurants were all amazing The staff was friendly and courteous. The staff was friendly and courteous. We got excellent customer service from John Carlo, Alan and Ana. it was amazing! Alex and the front desk
The staff are not only helpful, but also go out of their way to make your stay as comfortable as possible. We arrived late after the gates were locked... and we were scared (the trip was rainy and foggy!). But the front desk staff came in the rain at midnight, unlocked the gate, showed us to our room and we made it safely. The next day we bothered her again because we had problems with the safe, but she was always happy to help, patient, and would always ask if she could help more. This was the most helpful staff we've ever had. Being near forests and waterfalls naturally makes the air very humid, even in the "dry" season. As a result, our pillows were musty (moldy?) and the sheets felt damp even though they were dry. It made sleeping a bit uncomfortable.
Location, views and surroundings were fabulous. Staff were ultra helpful. It would have been helpful to have a small desk and chair in the room for using computer. Morning nature walk was a bit disappointing, as guide only occasionally stopped to point something out. Food was only fair.
We loved having so many hikes/walks to do right on the property and a very good restaurant as well. It was so nice having nature and animals outside our door each day. The staff was warm, welcoming, helpful and friendly. There were plenty of activities to do on the grounds for all ages: pool, foosball/game room, checkers, books, TVs in the main buildings and a hot tub. Be aware that the Lodge is a 20-25 minute drive from La Fortuna up a somewhat rough dirt road. If you have your own vehicle it's easy to get to and from, but without a bit more challenging. There are taxis that cost $30 each way or a shuttle 3x/day from the lodge.
The staff were extremely friendly and helpful. The grounds were amazing and we loved that we had access to the National Park trails. The Jacuzzi was a nice treat after a long day of hiking. The views were breath-taking! Access to other activities was relatively easy but the roads are not great. Town was about a 30 minute drive away. Nice breakfast buffet provided free of charge! It would be nice to have screens on the front doors as well so you could have both the patio door (which had a screen) and front door open to allow a cross-breeze. The room became a bit stuffy and buggy during the day without this. Also it would be good if t pool was heated to allow swimming year round. The prices for food at the restaurant were expensive. The Happy Hour (2 for 1) would be better if they allowed for 2 different drinks vs. 2 of the same kind of drink. Finally a shuttle to town that ran even just 3 times a day would be a great perk!
Prices or food were a bit expensive...we had a car so we drove to La Fortuna