Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Only brief overnight stop on a long journey so really not able to comment Very warm
It was clean and reasonably priced Quilt was a bit small
Location, ease of acess
Excellent access to Motorway network Excessive noise from adjacent room.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
cleanliness and very helpful and polite staff none
Staff were very helpful
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
everything the noisy people in the next room
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
location food, over priced
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.