The treatment was excellent. I had a leak in my shower in the 2nd day of my stay and I was given an upgraded room (suite) for the remaining 3 nights. Also, I was offered free breakfast because I qualified for a corporate rate that they had which was the same price like yours in addition to free breakfast. They did not provide any complementary bottled water or a fruit basket. They also did not have any complementary tea or coffee supplies or even a kettle. However, they indicated that they can provide hot water for free (of course you probably would tip the room service boy)
Furniture is poor ( the coach is patched!!!),room service are not professional ( the next day we found one blanket on the floor), staff is not so kind or welcoming. I was expecting more from a Carlton!!!
Free internet The window was broken and traffic noise disturbed my sleep. In the lobby there was an intense smell of incense that has prompted us to leave the lobby as quick as possible. Most of the personnel speaks bad english and did not understand what we said.
The noise coming from the room window
Clean , new , good staff Old TV's , split AC ,
The location was good, near to everything you need in al khobar, plus the room was very nice and neat receptionists take too long to get things done
the location of the hotel the Receptionist at my arrival was treating me very bad
the food was very bad
Spacious rooms No semi kitchen in the big suites.
The decoration of the hotel Nothing
location, and it environment.
My booking.com reservation was available and ready at the front desk. Didnt have any complaints.
clean room, good location, very quite, good service, good price but without the breakfast. the breakfast bufet was poor
There is a free wifi connection and aljazeera sport+. You cannot booking through booking.com at this hotel because he didn't check the bookings at all.
Quietness, Location, Furniture & Design of the Room. Room Service
The hotel is new and the cleanliness of the room. Almost nothing.
The location is good near the sea with a view as well as in front of a shopping mall, with good parking at front or rear of hotel, the rooms were large and functional, good value for money with breakfast included they did not respond to my request for a baby cot ?
very poor service and bad staff Bad serivce and not professional staff.
The room is big, sea view and location. Staff are friendly. Big parking area.
Nothing good Staff, facility, food, I think the whole culture of hotel management is clear in everything where they are not proffesioinal, and not polite.
We went to the Shopping Mall, visit the Halfmoon Bay and had dinner at a Brazilian Restaurant near by. Yes, the person at the receiption was coming over very arogant. Further, very small, dirty windows. Also the bathroom need to be restaurated and some furniture replaced.
Unfortunately, I didn’t like anything in the hotel other than its location I didn’t like the hotel at all. They claim that they are international standard but actually there was no international standard at all. The two bedroom flat was badly decorated. The finishing's were poor. The bathroom was very small and the bed was awful. The business centre was unmanned and was filled with cigarette smell. The printer in the business centre had no cartridge and when asked I was told that they are changing it in a few hours but I came back the second day and it wasn't changed and when I complained to the recipient he basically said that he can't do anything about it!
A/C in the living room was nice and cold, however, the one in the bedroom was not so.
the location the staff and its very normal hotel without any facilities; it looks like 2 star hotel
No baby bid hotel 4 star had no cafee mate ??? no under ground car park no swiming pool and poor service. Hotel is nice but they need to chang the hole admen.
it was nice choice. Room has good space and the shower was excellent. I recommend this hotel for everyone. bad service for breakfasts.
i like everything , my room was very comfort spically the bed. the breakfest buffet was great and profficanal. in general i would defently come back :)
the rooms were very neat and clean, the service is beyond the expections, the parking is free Value of money
I had a great deal, rooms were clean, staff friendly and professional, breakfast buffet had good selection.
cleanliness slow during check out
the indian resturant
it is clean and has a good location also it is closed to banda hypermarket and restaurants
the room and the front disk
the breakfast & the swmming pool were very good the location of the hotel
Hospitality .. Breakfast .. Room Comfort and Location None ..
We booked the room just 15min before arrival and my booking was not recieved from the booking.com. However We just showed him the confirmation email and let us chech in.
nice and quite -
the Hotel is very good , the location is nice
hotel staff was helpfull and very plite and the hotel is new 3 month ago and very clean no
the appartment was spacious and clean. the view from all rooms was nice ,, cleaining rooms and friendly staff
nice rooms where you can relax Bad food and expensive. prices are different from the food menue. i found a hair in the food. i suggest theta you do not order foord from this hotel
Organize, very clean as it has been lunched on mid of 2008,helpful,valuable price. Water flooding in the forth floor.
New hotel Still no Health club available...
Price, Design, Rooms, Cleanliness, Staff. Food.
Spacious and very comfortable room, variable quality breakfast. The bathroom design is attractive and clean. The hotel's staff is so friendly and helpful. The hotel's area is quiet and safe. you can reach Hyper Panda on foot. Nothing.
away from the noise, clean , modern style service is very slow
i liked every think really ,is that maybe because the hotel is new any way i wish that if will they take care of the hotel in the futuer and good luck nothing up to now
the design of the hotel nice large lobbies surrounding gardens trees swimming pool sport saloon small rooms
They upgraded my stay to Royal lounge which was guite good and comfortable and their service was quick and professional.
The whole experience is excellent. Nothing really
Full of comfort cooperative & well trained staff good sea view healthy breakfast. Cold water in pool.
Location was perfect The toilt design is for europians which doesn't have washing hose and really this is not good for muslims. i hope the hotel think about that.
Swimming pool & gym.& sea view & room veranda Room service not answering the phone & room staff is poor
The sea view is realy inspiring especially from high levels, you can see Bahrain
Location The hotel looks loke having a resources issue... For three days before we check-in, and even after we checked-in, we were asking the hotel to provide a twin beded room instead of a queen beded room but they could not do it! They could not provide an extra single bed even nor a mattress on the floor, unfortunatly!!
kidness of the hotel staff
Relaxing and the spa In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars
luxury furniture, breakfast area, staff cooperation. I never stay in a hotel like Sofitel. I love it forever. I recommend it for a Honey Moon stay.
I really enjoyed the location of my room i.e city view. and also the clean atmosphere of hotel.
Location is good, good car park service . Take long time for chickin.( at arrival ), and take long time for bill service.
Nice location, clean, affordable price and I will stay there next time
relaxation, I liked the location very much. - service very late and disorganized
I linked the swimming pools The staff is not friendly at all, pulse the rooms were not clean at all.
The Breakfast was good
swimming pool smoking smell
The Values for money are very expansive also the restaurant in outside is very expansive.
The staff are very courteous and patient with us. The room service is not up to my expectation. The housekeeping never check on the shortfall in the room and my room 208 was not clean for housekeeping.
friendly staff, good breakfast, good value for money, central location
I liked the Beahaviour of Hotel Staff in reception and the room service was good. Good breakfast. Nice Wi-fi. Good for business trips.
Hotel staff is nice , polite and professional. The only thing I like to add that Room A/C maintenance to be done regularly. Overall the hotel is good for stay in future.
Reasonably good hotel overall - good room even if not very spacious for Saudi standards, clean, wifi working well, good food and bad service at restaurant Poor staff - service at restaurant not very professional, and long waiting time at counter for checkin/checkout. Location not bad but unfortunately difficult to reach now because of major road works in the area
It is a quite old building, the room are very small.
Cooperative staff, and good location for businessmen dealing with companies located in area of old Dammam. Far from Cornish.
The Desgin of the hotel, They shall give special offrer for the the people who are booking in the hotel to take 50% discont in lunch at hotel, & using Hotel car.
nothing special but good hotel very difficult to reach, also because of extensive road works at the moment in that area
location free internet breakfast buffet a/c bed sheet bathroom
The suites are extremely comfortable. The buffet is too expensive and does not offer enough variety.
The room cleanliness and the location of the hotel is very good to business tripit is not close to the beach The hotel staff was very bad, first they didn't find my name on the reservation. They even didn't believe me when I show them my booking.com reservation then I have to call booking.com customer service to clarify the situation.booking.com said that they sent a fax to the hotel and the problem is that the hotel didn't check their fax machine :-|.
Modern and very comfortable rooms.
i had problem with my reservation since the rate was 2550 sr for 2 nights but they chraged me 2950 sr for 2 nights plus 15 % tax , and when i showed them the copy of my reservation they told me the rate in thier system is diffrent and that booking .com resposibilities. i hope that i will get the answer a.s.a.p
receptionist Mr.mohammed akram was gratefully helpful
Use the internet. Sleep. Watch TV. the furniture seems to be to some extent old.
The food was good The behaviour of the health club staff(only one person was avalable there at night around 9 PM)He behaves rudely.This person was watching a programme on TV and my visit interrupted,thus made him unpleasant to me.
I have only reasons not to go there anymore. Bad smell, bad position, unpleasant staff, old fornitures. It was a big mistake booking there. Really nothing
car rental office Furniture, facilities, services
Personnel is helpful to organize all side activities. Breaksfast buffet has wide variety. Noise insulation is quite poor. Choice of restaurants for dining is very limited (2 only), 1 Chinese and 1 itnernational with different themes every day (I was there 3 days, it was 3 times "seafood" theme and I'm allergic to seafood...)
Location of hotel An attitude of staff in fitness center is not good.
The speed of the check-in process and the overall attitude of the hotel staff. The reception staff was not happy with timing of the reservation notification by booking.com. Also, the room I got was not the best, a colleague was able get a lower rate (sar 378) as walking guest. The rate I got from booking.com was (sar 414).