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They upgraded my stay to Royal lounge which was guite good and comfortable and their service was quick and professional.
Swimming pool & gym.& sea view & room veranda Room service not answering the phone & room staff is poor
Full of comfort cooperative & well trained staff good sea view healthy breakfast. Cold water in pool.
the design of the hotel nice large lobbies surrounding gardens trees swimming pool sport saloon small rooms
Location was perfect The toilt design is for europians which doesn't have washing hose and really this is not good for muslims. i hope the hotel think about that.
The whole experience is excellent. Nothing really
I really enjoyed the location of my room i.e city view. and also the clean atmosphere of hotel.
Location is good, good car park service . Take long time for chickin.( at arrival ), and take long time for bill service.
The sea view is realy inspiring especially from high levels, you can see Bahrain
Nice location, clean, affordable price and I will stay there next time
kidness of the hotel staff
Relaxing and the spa In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars
Location The hotel looks loke having a resources issue... For three days before we check-in, and even after we checked-in, we were asking the hotel to provide a twin beded room instead of a queen beded room but they could not do it! They could not provide an extra single bed even nor a mattress on the floor, unfortunatly!!
luxury furniture, breakfast area, staff cooperation. I never stay in a hotel like Sofitel. I love it forever. I recommend it for a Honey Moon stay.
Room is clean, bath curtain moldy, room service after 11:30 is poor italian rest. pizza is excelent. Lobby is good and spa is 8/10 but messy towels and tissues around the spa, moldy bathroom curtain
Big Hotel, clean, good service, delicious breakfast, nice view
The staff were very helpful and the facilities were excellent.
The price was right and good value for money.
I love the spa. There is a great swimming pool for women only that is indoors and the services in the spa are great! The rooms are beautiful and very comfortable. The stafff is knowledgable and friendly. No complaints!
The location and the late check out None
location the italian resturans service was poor , actualy no one cars what you want .. the just bring the food !
the breakfast & the swmming pool were very good the location of the hotel
the room and the front disk
the indian resturant
the rooms were very neat and clean, the service is beyond the expections, the parking is free Value of money
cleanliness slow during check out
I had a great deal, rooms were clean, staff friendly and professional, breakfast buffet had good selection.
it is clean and has a good location also it is closed to banda hypermarket and restaurants
i like everything , my room was very comfort spically the bed. the breakfest buffet was great and profficanal. in general i would defently come back :)
The hotel is in close proimity to resturants, Pharmecies and shopping malls. Easy access to downtown and the seaside. First I have changed my room from junior to two bedroom suite. I was shoucked by the rules they have. I have rented two bedroom apartment (big) and I have my wife and kids with me. Reception informed me that only four allowed and SR100/day for every kid and that makes the price very high. Also no food allowed from outside. I tried thier resturants and it was very bad. Also they have some kind of monitoring(staff) to see how many stay in the room every time you go out or come back and that created frustration among my family.
It is comfort Adjusting the Air condition
Location under renovation during our stay
The location is good. 3 minutes to the seaside. Close to excellent food. Nothing major. I just had a much better experience in 2 other branches both local and international
The internet was reliabls but slow. aircon was OK Substandard hotel for one that is supposedly 4 star. It should be 3 star.. Food was very ordinary with little choice, TV stations very limited. Rooms were very old fashioned. No desk space for working and no plug for laptop. Poor service. Most requests were not followed up on
Friendly staff Very average breakfast buffet. Not a lot of choice.
The staff were very good. However, when I called them to confirm my reservation the guy who answer the phone was very rude. In general, every other things were very excellent. I recommend this hotel.
I like fro hotel to improve the swining pool area and the spy. I also like to think about the louby.
Nice location, with some good restaurants walking distance Suites are great, but bathroom too small.
We booked the room just 15min before arrival and my booking was not recieved from the booking.com. However We just showed him the confirmation email and let us chech in.
Hospitality .. Breakfast .. Room Comfort and Location None ..
nice and quite -
car rental office Furniture, facilities, services
Servive & Cleanliness none
Location of hotel An attitude of staff in fitness center is not good.
The speed of the check-in process and the overall attitude of the hotel staff. The reception staff was not happy with timing of the reservation notification by booking.com. Also, the room I got was not the best, a colleague was able get a lower rate (sar 378) as walking guest. The rate I got from booking.com was (sar 414).
Use the internet. Sleep. Watch TV. the furniture seems to be to some extent old.
Staff at front desk were good. Ac did not work properly and room was not cool. Hotel rooms needs upgrade as they are dated and stuffy and feel old. Hotel security was non existent which was surprising and a major concern.
I have only reasons not to go there anymore. Bad smell, bad position, unpleasant staff, old fornitures. It was a big mistake booking there. Really nothing
receptionist Mr.mohammed akram was gratefully helpful
The food was good The behaviour of the health club staff(only one person was avalable there at night around 9 PM)He behaves rudely.This person was watching a programme on TV and my visit interrupted,thus made him unpleasant to me.
Personnel is helpful to organize all side activities. Breaksfast buffet has wide variety. Noise insulation is quite poor. Choice of restaurants for dining is very limited (2 only), 1 Chinese and 1 itnernational with different themes every day (I was there 3 days, it was 3 times "seafood" theme and I'm allergic to seafood...)
Furniture is poor ( the coach is patched!!!),room service are not professional ( the next day we found one blanket on the floor), staff is not so kind or welcoming. I was expecting more from a Carlton!!!
The treatment was excellent. I had a leak in my shower in the 2nd day of my stay and I was given an upgraded room (suite) for the remaining 3 nights. Also, I was offered free breakfast because I qualified for a corporate rate that they had which was the same price like yours in addition to free breakfast. They did not provide any complementary bottled water or a fruit basket. They also did not have any complementary tea or coffee supplies or even a kettle. However, they indicated that they can provide hot water for free (of course you probably would tip the room service boy)
I liked the Beahaviour of Hotel Staff in reception and the room service was good. Good breakfast. Nice Wi-fi. Good for business trips.
location free internet breakfast buffet a/c bed sheet bathroom
It is a quite old building, the room are very small.
Hotel staff is nice , polite and professional. The only thing I like to add that Room A/C maintenance to be done regularly. Overall the hotel is good for stay in future.
Reasonably good hotel overall - good room even if not very spacious for Saudi standards, clean, wifi working well, good food and bad service at restaurant Poor staff - service at restaurant not very professional, and long waiting time at counter for checkin/checkout. Location not bad but unfortunately difficult to reach now because of major road works in the area
The Desgin of the hotel, They shall give special offrer for the the people who are booking in the hotel to take 50% discont in lunch at hotel, & using Hotel car.
nothing special but good hotel very difficult to reach, also because of extensive road works at the moment in that area
The staff are very courteous and patient with us. The room service is not up to my expectation. The housekeeping never check on the shortfall in the room and my room 208 was not clean for housekeeping.
friendly staff, good breakfast, good value for money, central location
Cooperative staff, and good location for businessmen dealing with companies located in area of old Dammam. Far from Cornish.
Free internet The window was broken and traffic noise disturbed my sleep. In the lobby there was an intense smell of incense that has prompted us to leave the lobby as quick as possible. Most of the personnel speaks bad english and did not understand what we said.
The location was good, near to everything you need in al khobar, plus the room was very nice and neat receptionists take too long to get things done
location, and it environment.
The noise coming from the room window
Clean , new , good staff Old TV's , split AC ,
Spacious rooms No semi kitchen in the big suites.
The decoration of the hotel Nothing
the food was very bad
the location of the hotel the Receptionist at my arrival was treating me very bad
The suites are extremely comfortable. The buffet is too expensive and does not offer enough variety.
i had problem with my reservation since the rate was 2550 sr for 2 nights but they chraged me 2950 sr for 2 nights plus 15 % tax , and when i showed them the copy of my reservation they told me the rate in thier system is diffrent and that booking .com resposibilities. i hope that i will get the answer a.s.a.p
The room cleanliness and the location of the hotel is very good to business tripit is not close to the beach The hotel staff was very bad, first they didn't find my name on the reservation. They even didn't believe me when I show them my booking.com reservation then I have to call booking.com customer service to clarify the situation.booking.com said that they sent a fax to the hotel and the problem is that the hotel didn't check their fax machine :-|.
Modern and very comfortable rooms.