Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy. The hotel is a little old and could probably use a face lift.
Location, view At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
For us it was a "new experience" as it was our first time to Cusco. Get to know new place to stay Given the facilities and location and that it really caters for tourists, very much over priced
Excellent customer service
hotel com boa localização,perto do centro CUSCO,5-10 minutos de caminhada ao centro historico,quartos bastante amplos,cama imensa,muito limpo,banheiro muito limpo, bom café da manhã,mas o melhor são os funcionários IVAN e FLORENCIO, educados ,gentis,muito prestativos,excelentes pessoas.
Location! Very close to main Square and major attractions! Old towels and furniture! Some of the rooms are very small! I had to change my room because of that!
Great location, around the corner from Plaza de Armas. Comfortable room, clean, good value.
Friendly staff, clean rooms. Internet didn't work in rooms (we stayed in two different rooms, neither had wifi connection, despite the hotel saying there was access everywhere), extremely loud -- both street noise and other guests, restaurant closed one night for a "private party" (it was an unfortunate coincidence that we planned to eat at the hotel that night), no bags in room for laundry service, provided bottled water that required bottle opener, but there was no opener in the room, delivered someone else's laundry to our room. We spent less on a Radisson in Lima, and it was way, way nicer than this place.
Very helpful portering staff and excellent tour company as part of the hotel. Room comfortable but basic; Buffet breakfast a little disappointing and supper one night was just ok. Always someone available to speak some English which was very helpful
Location, location, location. Decent breakfast. Free luggage storage. Late night and early morning nose from the Plaza.
Balcony on the Plaza de Armas (not every room); absolutely the best location; peaceful interior. Free luggage storage while you are away on trek. The Plaza has street noise at night and cranks up quite early some days. When we were there, it got noisy at 6.30 am on a Sunday morning for the annual Cusco festival.
A estadia no hotel foi muito boa! Na minha segunda noite nao consegui dormi, devido a uma festa que teve ao lado do meu quarto.
A localização do hotel foi o que eu mais gostei. Não gostei do café da manha.
Muito bem localizado. O quarto bem confortável.
Gostei da localização, da organização e da limpeza. O café da manhã tinha diversidade e o atendimento era a contento.
Agua caliente en la habitacion. Buena alimentacion. Localizacion. A cozinha deveria funcionar 24 horas. ´É uma grande pena não ter Frigobar no quarto. Serviço de informação ao turista sobre passeios e melhores agencias que realizam tal serviço. Translado aeroporto - hotel e hotel - aeroporto.
Pequeno Almoço e quarto Demora check in/out, wc muito pequeno
apartamentos confortáveis. Café da manhã excelente
conforto e comodidade
O ambiente tranquilo, a limpeza e conforto dos quartos e adoramos a massagem que fizemos no spa do hotel.
Da atenção dos funcionários, da qualidade e da beleza das instalações, além da localização. Excelente!
a arquitetura do hotel é interessante em prédio muito antigo
bom gosto, agradavel e limpo. gerente muito prestativo e competente. ótimo hotel.
Localização, limpeza, conforto. Tudo muito bom
O estilo (arquitetura) do hotel Muito barulhento: portas que batem nas madrugadas (03:30 às 05:30), pessoas (hospedes) mal educados que falam alto, enquanto outros dormem, ou, tentam dormir. Outros ruidos, especialmente os apartamentos de cima, que repercutem nos de baixo.