Contras: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
Prós: Excellent customer service
Prós: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.
Contras: The hotel is a little old and could probably use a face lift.
Prós: amazing staff
great location right next to the historical center and ruins
Contras: There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!
Prós: The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful.
This area of town seemed very safe to us and we did not hesitate to walk through the area at night.
Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.
Contras: AC didnt work
Prós: Clean hotel and well situated in Cusco
Contras: Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.
Prós: Really enjoyed my stay here!
Prós: Equipe incrível
Excelente localização bem ao lado do centro histórico e ruínas
Contras: Não houve nada de que eu não tenha gostado! Foi um dos meus favoritos em toda a viagem!
Management needs to lighten the work load on the breakfast staff. Front of hotel staff are usually very friendly. Premises is kept amazingly well. Laundry service is well priced and appreciated!
Prós: It is very clean and the breakfast is tasty! courtyards are immaculate
Contras: The breakfast staff are working hard, but are overwhelmed- there were just two working front of house and kitchen while there where ten tables. service was falling behind, as tables were piling up with dishes and the buffet was running empty on some items
Prós: Room is big enough for 2 people. Location is close to the main square so have access to restaurants and sites
Contras: The toilet water was running really slow. It is noisy downstairs especially when water fountain is running
The location and setting for the hotel could not be any easier and more comfortable. The hotel is within easy walking distance from every exciting attraction in Cusco. It is literally across the street from our favorite cafe. The secure entrance opens into the helpful loving arms of a very attentive staff and some the most beautiful and inviting courtyards you could wish to relax in. The rooms are comfortable and well furnished. The morning breakfast has a wonderful variety of fresh fruits, fresh juices, baked goods, meats and eggs cooked to order. The setting of the hotel allows a traveler to have an exciting day in the city and then return to Rumi Punku to security, relaxation, and quiet. Most of the staff spoke English which was helpful. They went to extra lengths to assist my family in the wee hours of the mourning when a train strike left us off schedule and a little stranded. The hotel took the worry out of any concern we had.
Prós: The court yards and public spaces of the hotel were indescribably beautiful. The views from the upper floors were wonderful. We were so well cared for that the end of each day in Cusco was so comforting and peaceful. The staff took care of everything.
Prós: Amazing staff - will do anything to help you and make your stay the best possible
GREAT location - 3 minute walk to Centro Historico
Great food - buffet breakfast was great every morning included: lots of fruit, lots of different bread/roll options, eggs any way you want them, meat, tamales, coffee, multiple types of juices, avocado, nuts, and more that I'm probably forgetting
Room was very beautiful and had two levels - beautiful stone- wall bathroom
Prós: Amazing staff- when I told them we were leaving early in the morning (2:30am) before their buffet breakfast they OFFERED to leave pack lunches for us at the front desk so we'd have it for our trip. When we woke up the next morning for our trip the front desk guy gave us our lunches as they promised at 2:30am. They went above and beyond my expectations for customer service.
Great Location - RIGHT next to the Plaza De Armas in Cusco, and next to some great restaurants
Beautiful Room - our room had two levels and was very elegant looking inside. The bed was comfortable, tv worked great, and the bathroom was really nice
Contras: There was nothing I didn't like about this hotel!
Prós: Staff was great, location was awesome. This hotel is absolutely perfect if you plan on being on the go since you are right near the armas square.
Prós: We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel.
Contras: They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.
O hotel Novotel Cusco está localizado no centro histórico, perto das principais atrações turísticas de Cusco: a Plaza de Armas, a Pedra dos 12 Ângulos, o miradouro da igreja San Cristóbal e o templo de Qorikancha. Com arquitetura moderna e colonial, dispõe de quartos amplos e WIFI grátis. Relaxe com a família à sombra do pátio coberto, prove um chá de folhas de coca grátis ou experimente a cozinha internacional do restaurante. Solicite aos funcionários do hotel informações sobre passeios em Machu-Picchu.
Prós: My stay at the Esplendor Cusco was amazing. The rooms were very clean and spacious. I found the staff to be very helpful and knowledgeable and the location was perfect! I would recommend this hotel to anyone traveling to Cusco.
O hotel está localizado no centro de Cusco, próximo à praça Regocijo. Dispõe de wi-fi gratuito nas áreas comuns, recepção 24h e serviço de câmbio. Os quartos são equipados com escrivaninha, cofre, TV LCD e secador de cabelo.