o espaço do hotel e o design, aliado ao serviço; de referir ainda que não é um hotel de massas e seria uma pena transformar-se num deste tipo; as refeições são cuidadas e de qualidade ; quartos amplos, muito bem decorados e equipados apenas o facto de ter "apanhado" durante 2 dias o hotel cheio devido ao feriado do 12 de Outubro - demasiado barulho provocado por alguns grupos.
O espaço do hotel e as 8 piscinas. ñunca se sentiu muita gente apesar de estar cheio. A piscinia de água quente demasiado fria!
Da qualidade do espaço em termos de design, decoração e conforto. A simpatia e disponibilidade dos empregados em qualquer das áreas. O projecto reserva ambiental em si mesmo é meritório e bem conseguido, disso é exemplo o museu ali criado, inovador e interactivo. Os buffets são razoaveis mas seria preferivel apostar mais na qualidade da cozinha e não tanto na diversidade. A invasão de um certo género de turistas (especialmente nos fins de semana) com perfil pouco consentâneo com a tipologia do hotel prejudica a sua imagem. Devido a isso a aposta num turismo de lazer, relaxante e de qualidade perde-se um pouco no meio de hordas familiares onde só falta o cão, o gato e o periquito... Por outro lado, a necessidade de entreter e de certo modo"disciplinar" toda essa gente com recurso a actividades diversas (anunciadas por altifalantes) acaba por criar um clima de feira pouco propício ao fruir do descanso e da natureza envolvente, (re)negando o espirito ecológico e ambiental. Deve-se, contudo, realçar o esforço do hotel (nem sempre conseguido) de tornar as pessoas apresentáveis facultando-lhes calças ao jantar.
a calma que diversos locais do hotel proporcionam
Gostei do hotel que é espetacular, quer no interior, quer em relação às piscinas e envolvente. Também gostamos (fui com crianças/jovens) muito da visita à reserva ambiental, túnel da experiência histórica e museu. È de referir a simpatia dos funcionários. Pareceu-me que o bufet estava algo sobrelotado. A comida também poderia ser mais variada, visto que no regime "tudo incluido" comemos sempre no mesmo bufet com o mesmo tipo de comida.
Gostamos de tudo no geral, O hotel é fantastico, com as suas piscinas, e encontra-se numa zona tranquila de Tenerife. Por estar inserido numa reserva natural, é uma mais valia. O nosso quarto familiar tinha uma excelente decoração e conforto. Apesar do elevado número de quartos, nunca sentimos que estivesse cheio. Foi maravilhoso!! Julgo que pela dimensão do hotel, requer mais pessoal a trabalhar, especialmente nos bares das piscinas.
O ambiente familiar e calmo foi muito agradável para as nossas férias e respectivo descanso No restaurante deve no futuro haver mais variedade de fruta natural
O ambiente do hotel, a simpatia dos funcionários, a qualidade dos serviços e o clima da ilha superam qualquer falha.
Excelente serviço. Mudar, conforme sugeri, durante a minha estadia, a fotografia da praia, pois esta não pode ser utilizada para banhos, devido à quantidade de pedras. Deverão colocar uma fotografia que dê uma perspectiva real, de forma a que os hóspedes não se sintam defraudados neste aspecto. Este facto é perfeitamente compensado pelo excelente profissionalismo dos funcionários do hotel, na minha larga experiência até profissional, nunca havia sido tratado com tanta dedicação.
Das instalações e do tratamento dos empregados Nao
Friendly staff,lseemd to be newly refurbished, clean, pleasant, nice pool area. Did not bother us, but a restaurant was advertised, as well as a mini market - both were closed for the season, it seemed.
kind staff Hairs in bathroom, floor and behind the door, on the walls. The swimming pool is open from 10.00 u until 18.00 u, until 10.00 waiting to go in the swimmingpool is absurd?? you wake up at 7.00 wath to do within that time?? Than you go voor a sweaty trailwalk at the time you arrive ( 18.30u )thats the time you get at the hotel after a day trailing, you want to jump in it, but you can't becouse its closed???
Staff was very nice and helpfull. That there was a kitchen and fridge. Pool was not heated, nobody went in the pool, to cold, only 21deg C., even the children did not use the pool. Only got 1 tv channel and that did not work, even after complaining 3 times. Warm water for 5 minutes after that cold water, could not even take a complete shower, in the middle the water turned cold.
Room smelt of smoke even though we asked for a non smoking room. The water was cold too. The tv services were poor and we had to ask for a refund.
Overall a very good hotel. All meals good, room excellent ( suite ) and all public areas very clean. Pool tiling in need of repair, possible danger to young children. Childrens entertainment on too late.
Under staffed reception area - had to queue every time you wanted something. Not enough cups and saucers at breakfast. Milk not replenished regularly.Extractor fan in bathroom did not work. Air conditioning was not switched on which meant either loud outside noise or stuffy hot room. We did ask for it to be switched on but it wasn't. No tissues or drinking water in room, which for a 4 star hotel is unusual. Although room clean on arrival, the standard was not maintained during our stay.
Great public spaces, heated swimming pool and no problem getting sunbeds. The roof terrace and another area near the pool are adult only. Good entertainment. We booked a family room and expected a room per photograph on booking.com or per the hotels own website, however was given a basement studio apartment first with only 3 beds, then a duplex apartment which had drain issues! Although otherwise clean and comfortable the smell was unbearable - I didn't notice a smell in the public areas.
It's a nice big resort, well maintained, with a lot of activities for different age groups. It will be great if you could extend hotel's shuttle bus services till late evening.
hotel was nice,good location,good food and nice facilities-a few pools. that you can not take towels outside the hotel ,for example to go to the beach.
Hotel staff are very kind food is ok.
Nothing. This hotel is looks like a 1 or 2 star hotel. The normal rooms are very small, dirty, noisy and dark. In the first day we asked for a new room. They give a bigger 'apartment' room, but that was horrible and dirty. The windows and the toilette was broken. All of the pools are very cold. There was 2 jacuzzi in the top floor - without water. Both of them was closed. We tried to eat lunch in the hotel but they won't let me in because of my clothes... which was totally normal. They asked me to wear a long trousers. Ridiculous hotel. Definitely not a 4-star.
atmosphere kind staff vwry clean good food entertainment was very good thank you no complaints
The only 2 things we liked about the hotel was the suite and the roof terrace. The hotel in general,the area,cold water in shower.
The efficient friendly staff, good food, fine entertainment ,the relaxation.viva joanna. Nothing, except they had no irish flag!!!!!!! I told em so.
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
Proximidade da praia, o facto dos apartamentos serem agradáveis e espaçosos e de haver infraestruturas circundantes muito agradáveis: piscina, jardim, restaurante.... Não existência de vassouras/esfregonas para que pudessemos dar uma limpeza extra a dada pelo pessoal da limpeza.
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
this hotel is fantastic , The hall is fabulus
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
Comida boa e variada; Preço-qualidade; Os ferry-boats que partem da doca em frente fazem algum barulho logo pela manhã
Entretenimento variado, sua variadade no buffet e pessoal simpatico, coerente e prestavel. Preços de bar.
Simpatia de alguns funcionarios e a relação qualidade preço
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
descansar depois de uma viagem cansativa de Lisboa até Tenerife com paragem em Madrid.
silencio à noite, preço, conforto, localização. barulho logo de manha feito pelas funcionarias do hotel e a limpeza do quarto, nomeadamente o chão.
Achei o pequeno almoço muito mediocre.
Limpeza do quarto, buffet, piscinas, localização em local calmo.Óptimo para descanço. localização de Internet e WI-FI pouco cómodo para trabalho.
Friendly staff, Excellent facilities, Very clean hotel
Very friendly hotel and position of Hotel in Los Cristianos was great.Very friendly staff and pool had a Life Guard on duty all day. Beds very hard.
was able to relax and enjoy the area
Room was in very good state. Room was cleaned everyday. Nice siwimming pool. Micro-wave available. Balcony with view to the swimming pool. Elevator available. Some activities proposed like a parrot show for children. Fridge in good state and clean. No A/C. TV was not free (3€ /day)
friendly hotel, pool lovely, a few minutes walk to the town and the harbour. loved it no -everything was perfect, rebooked whilst we were there for August, will be the third time in a year that my daughter has stayed there.
Apartments are very very clean staff extremely friendly.Location is abut 5 mins from harbour but there are lots of places to eat and drink nearby.
room was clean, and stocked with a fridge, microwave, cooking rings, toaster and coffee maker. We stayed in August and didn't miss air conditioning, or need a fan. No cockroaches. Soundproofing not great - we had noisy neighbours.
Not too far to beach, about 15 minutes walk. Nice and clean apartments, with cleans towel and clean bedding. Good supermarket near by.
a very nice renovated apartment, close to center but still in a quiet part of los cristianos in this time and age you should put dubble glazing(hr++) in at a renovation
The rooms where very nice and clearn, I felt very relaxed during my stay and would definitely visit again.