staff friendliness Access to internet and ironing services
helpfulness and friendliness of staff
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
it was really a nice place. bathroom a little old, but overall great
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
A localização e o custo-benefício. As instalações precisam de melhor manutenção. Cozinha fecha cedo.
Nada, o atendimento do hotel eh horrivel!!! Tudo!!!
Breakfast Ar condicionado não funcionava, Toalhas do WC muito pequenas.
o serviço de limpeza de quarto deixou muito a desejar. Houve um dia que precisei solicitar a retirada do lixo, pois a funcionária só arrumava a cama.
Simpatia dos funcionários. Acabamentos dos quartos. Necessitam de remodelação.
Boa localização - perto de muitos bares e restaurantes, do Waterfront e do estádio. Hotel velho e fedido. Corredores fedidos. Banheiro embolorado. Preço altíssimo para o nível do hotel. Reservei para 1 casal (cama de casal) - fiquei 3 noites no hotel e não consegui 1 cama de casal - somente 2 camas de solteiro. Serviço ruim.
Com certeza o que mais me impressionou foi a vista maravilhosa que eu tinha do meu quarto. Mas o hotel todo é muito agradável, confortável, bonito, tudo é um encanto. O café da manhã também é muito agradável, com todos aqueles jornais que podemos ler enquanto saboreamos uma deliciosa refeição que ;é quase um brunch. Não me lembro de ter pensado a respeito. Tudo me pareceu muito bom.
From start to finish we were made very welcome and soon settled in. The bar area Harveys is superb and we had 2 excellent meals in the restaurant. Practicing the putting outside our room added to the feel good factor of the hotel!
It is an extremely quiet hotel - loved the old colonial style ambience.
Their shuttle service is a great asset to those who have not hired a car. In our seaview room we could not see the sea if we were sitting down, and as the bedroom relied on borrowed light from the sitting room, it was dark. Better reading lights would be great.
Wonerful location and building. Well furnished . the lounge is looking a bit worn on the swag front. Dinner at night on the 22nd Feb was poor. The table was in a draught. The wine had to be returned as more than 5 flies in the carafe. The garlic butter was frozen solid and had to be returned. The service took more than two hours and we gave up ordering any more. The sweet dish was poor. I do realise the hotel had a really busy and succesful lunch but the evening service suffered from experienced staff.
good position for city
Beautiful characteristic building and warm atmosphere. Perfect location. Service is friendly and efficient and amenities covers everything one needs. Nothing.
Very Professional and Caring Staff
Friendly staff; beautiful food
Courtesy of staff and abilty to communicate interest without sounding imposing on the client The breakfast facility closing at 10am on Sunday (noting that of Saturday closes at 10 30am). More can be managed into this activity.
I loved this hotel! It's very charming, good location, and the staff are very attentive. They offer a complimentary shuttle service, which came in handy. I found all the staff to be very friendly and helpful.
I enjoid the sundownbar with the grate view on the see and the restaurant wit the insidegarden. no
Da boa vontade dos funcionários em superar eventuais dificuldades surgidas.
Os funcionarios da recepção são muito simpáticos e prestáveis
Atencao especial de todo staff tem restaurante com bom preco
Da sua localização e do serviço de transfer e tours Funcionarios da recepção. Fiz pag tx de turismo de 1% no valor 38,91 R em dinheiro (cash) e fui cobrado no meu cartão a tx novamente e tive que assinar uma pre autorização de 1.250,00 R (que só foi devolvida porque pedimos e eles tiveram que ligar para o banco e cancelar). Absurdo o que fizeram. Agora exijo que façam o reembolso
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
The location of this guest house is superb. It is on a quiet road in a good area of Cape Town. It is easy to get to. It also has wonderful views of the ocean and Robben Island. The staff are very friendly and happy to help with any advice re restaurants which were also booked by them on our behalf. Would not think of staying anywhere else if we return to Cape Town.
View and location. Nice atmosfere Our room did not have an in suite bathroom, I did not notice it when I booked the room but the private bathroom across the room was acceptable. The tv was to small and to few channels unless I didn't know how to work the remote. We didn't mind, since we didn't stay there to watch tv but this might be a factor.
Spacious room, bathtub was huge, friendly and helpful staff - always at hand for a restaurant booking/tour or any other request. Parking is in the facility itself. Strategic and safe location. The poor review submitted earlier by the mature Aussie couple doesnot do justice to this fine property.
Wonderful place to stay. Great view, good location, excellent staffs, very comfortable just like at home. We stayed four nights. We'll definitely choose this place again when we visit Cape Town again.
I liked the location, he informality, the hospitality, the comfort,the people who greeted us and fed us and helped make our stay more pleasant in every way. nothing I did not like
Staff and the owners were very friendly and sincere. It was outstanding compared to other experiences I had in my life. The room was excellent. Spacious, great view and having a very nice balcony. Location is not in the very touristic spot of the city, but in between two main spots (Waterfront and Camps Bay), so the location was very good, it is located in a very beautiful district. Our overall experience was very good in that such a nice boutique hotel. If you have any expectation about the pool, it may not be satisfactory. Actually, it was not a matter for us.
The friendly staff ,the hospitality, the view and the spacious room & bathroom The TV and internet connection.
The location was great It is a rip off. Far too expensive for the service available. The hotel is under reconstruction and should be shut down.Very poor conditions and does not work as a hotel .... It is more of a cheap B&B.
This property and the other at Bantry Bay are my home away from home in Cape Town. The staff are genuine and helpful. The rooms are top knotch and the food perfect. The location could not be better for a morning (or evening) walk, run, rollerblade, bike! Nothing could be better....
Staff was really nice and the food was amazing.
The Location was excellent There was no parking available
The hotel is in a wonderful location, right across from the beach, and a bus stop for both the Municipal bus and the City Tour bus. We stayed in a Studio Suite, which had a full kitchen with a bar/counter facing the seating area, a tup/shower in the bathroom, and a king-size bed in the bedroom with fine linens and big feather pillows. We had a view of the ocean from our balcony, cross ventilation, and ceiling fans, which we did not need to use. The cleaning staff made everyting tidy and did our dishes. We were so comfortable there, we stayed three more nights! The hotel is under renovation, getting better every day. The one cautionary point is that there was a small closet behind the door that had a severe mildew problem that could be a problem for someone with allergies to mold. The cleaning staff did try to treat it with cleanser, but ultimately it needs to be removed or sealed off to eliminate the problem.
Jean Claude, staff member, was super.
Antony, the owner of Blackheath Lodge was the perfect host, obliging, informative and extremely helpful. The room we stayed in was exactly what we like, the breakfasts were magnificent and the staff were all so nice. We have already told a number of friends and relatives who may visit Capetown in the future and sung the praises of Antony and Blackheath Lodge....highly recommended. No nothing negative at all.
antony local knowlodge was very good and went out of his way to make sure you had an enjoyable stay i felt it was overpriced and the photographs on the internet showed it in its best light
Personal attention by owners
Very comfortable accomodation with careful attention to detail and excellent service.
Great staff, transport by ridwan to and from from the lodge was excellent :) Rooms and the lodge were very thoughtfully decorated. Had the same breakfast for almost all of 5 days
The location worked out very well for us. The staff is helpful and the owners are amazing. They are knowledgable and creative in their suggestions and very thoughtful and participatory in their community. Liked it all.
We felt like we were at home thanks to the warm and friendly attitude from all the staff Not at all
All the staff were super hospitable especially Anthony. They could not have done enough for me . All my needs were met.
Staf is great. Rooms are perfect.
A recepção de seu proprietário Neil e o bom gosto na decoração desta guest house. Tudo adequado
Quartos confortáveis, excelente atendimento dos proprietários, boa localização no bairro de Sea Point, ótima relação custo benefício
Very comfortable room and good service no
The environment, people and safety. I feel relax.
The breakfast was excellent. The room was not as luxe as expected from the website. The door and chimes are very noisy when you sleep near the entrance door. The staff does hardly interact with the guests which does not give you a homely feeling. It is rather formal like a hotel and not a b&b or guesthouse.
warm welcome by owner made to feel at home.quiteness of hotel and privecy of room upgraded tosuperior room without asking I felt that there could have been a greater variety of items on the cooked breakfast
We loved the quiet neighbourhood. We felt very safe there. The hotel was lovely, with a gorgeous swimming pool. The staff and owners were terrific, helping us with directions to nearby attractions as well as restaurant suggestions.
Raymond and his staff were extremely attentive to our needs. The breakfasts were great and the honor bar was always well-stocked and inexpensive. The guest house was only two blocks from a lovely seaside promenade.
It was easy walking distance to football stadium and was clean and comfortable and the staff were helpful and very friendly, also only 5 min walk to the tour bus stop, so ideal location for exploring cape town.
I really enjoyed my stay here. The place is located in a quiet street, very close to the sea. The room is very clean and big an includes all the facilities you need. Nice living room with wood-fire. The full breakfast is excellent...even if you are still hungry they can make you some bacon and eggs! Nothing
It had a friendly atmosphere. The breakfast was good with a nice variety of bread. The garden was nice too. No
Great location near the seafront, comfortable, clean rooms, very helful enthusiastic staff.
very friendly staff, excellent breakfast, clean and nice furnished room with on-suite bathroom...
Location Seapoint. Friendly and helpful staff
O Compass House está localizado em um bairro residencial de alto nivel, com isto é possivel aproveitar de um silencio quase absoluto. A vista do hotel e a proximidade a beira mar é muito agradavel - caminhei todos os dias no calçadão.
Hospitalidade, qualidade das instalações, modernidade, vista, excelente café da manhã.
Great service and food. Nice modern design of the hotel. Bed was a bit soft
From the time we arrived until the time we left we had excellent, very personal service and constant friendly and helpful attention. The decor is stunning and the hotel is spotlessly clean.The food was delicious and beautifully served. All in all it was a wonderful experience and i would definately recommend the O on Kloof to everyone.
The hotel staff were very helpful with excellent tips about Cape Town. Loved the environment and location with 1.5 hrs walk to Water Front with great scenary. the 2 shower heads in the bathroom were not comfortable at all.
We stayed in one of their apartments and had much more freedom than we would have had in a hotel or guesthouse.
Good location, clean room, good standard of decor Room was not next to pool which was not apparent on website. Room was very warm, fan or air conditioning required. Got bitten badly by mosquitoes, which has never happened before in Capetown (5th visit)
Value for money, great location, good advice on excursions, car hire and good local knowledge.
Great house, good staff just what I needed for my quick visit to the city.
Very friendly staff and good location. A peaceful place to relax in the middle of the city I stayed over New Year so difficult to compare fairly but I thought it was relatively expensive for what it was
Absolutely everything. The room was very comfortable and had everything we needed. The view was fantastic and our balcony really big. We watched the sunset from it every night. Staff and owners were all very friendly and helpful and go out of their way to help and recommend. Breakfast was fantastic with bacon and eggs, fresh fruits, jogurts etc and best of all fresh rolls every morning. But best of all is the location. Its just so close to everything. Table Mountain and the city center as well as the waterfront are only a few minutes by car and the beach was a 5 min walk. There is a really good supermarket down the road and we also tried some of the restaurants in the area. We walked there and back and felt really safe. nothing
Liked that the house is so spacious with huge windows letting in the sunshine, such an appropriate name. Lovely room with a terrace and a queen size bed (eventhough I booked single). Fresh fruit for breakfast and very friendly and helpfull staff! No complaints here!!!
room had beautiful deco we only stayed for the one night, and after a wondeful dinner, we got into bed to find sand on the sheets, which was highly upsetting, as it dampened our entire evening!
Cleanliness and the bed was very comfortable. The staff were very accommodating and friendly No
The view was nice. Our towels and sheets were not changed one time over a 3 night stay. The room capacity was unclear at time of booking. The staff was not friendly.