The staff were friendly and helpful. Our room was excellent.
The staff were genuinely friendly and welcoming. The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though
Comfortable high class luxury hotel with friendly serviceminded staff at a great location.
absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways
Wonderful location, beach front and great friendly staff
At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.
Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance. Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.
Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
5 star without the attitude Nothing
This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
Confort of the hotel
staff service Our room was 33 square meters, quite small.
charming boutique hotel by SA standards, wholly overpriced, but obviously priced with European and US clientele
Wonderful location and amazing food surrounded by ocean and mountains in Cape Town! Best sunset in the world with wonderful lounge and deck to view over the Indian Ocean!!!
Very good welcome in reception: conducted tour of hotel facilities: excellent restaurant: swimming pool and surrounds: courteous service; excellent spa Room was comfortable if a bit dark and with no view: should have freshly squeesed orange juice at breakfast
Everything was very nuce Restaurant for Dinner
Nick and the team made us feel really special with an upgrade and drinks. They helped us book the best local hotel for a tasting menu and we had a really lovely last night of our holiday! We left our passports there and they kindly hrlp d with an emergency run to the airport so they could deliver them to us!
Da vista e do calor que fazia debaixodo Hedredon de penas! O Hotel não deve funcionar apenas em altura de verão, que deve ser excelente, no nosso caso em que o frequentamos no frio foi bastante desagradável! Desde a falta de aquecimento, à falta de água quente, e falhas eléctricas! A este nível, e uma vez que a temperatura era de Inverno foi um desastre! Boas condições e uma grande vista mas para temperaturas acima dos 20 graus! (Estivemos com 8 e 10 graus). Quarto sem televisão também é inadmissivel!
Very friendly nice people preparing breakfast every morning for us. It is 3 stars hotel, not 4 stars. Room was a very small for two people.We booked throw internet and gave a different impression, as we could get the same acomodation for chipper price.
no one interupted us. it was a peaceful and relaxing weekend
Good comfortable rooms for good value. Friendly atmosphere from staff, who were also attentive. Price of taxi transfer they arranged to the airport was extortionate, which spoiled an otherwise excellent trip.
Location and attentiveness of staff
the views the quality of the rooms. ie: they need updating and a gould make over
Everything! Great location and amazing views from the breakfast room/lounge in particular. Nope.
We stay in the main room and everything was excelent, the view magnific, localtion like heaven
The view from the hotel Very old wooden furniture with old carpets. Superior rooms did not have swimming pool as was promised on the website (there is only one). Large room but too expensive
Close to camps bay Hotel sent an email expaining that we had to get in touch by the day before our stay to confirm our room. As this stay was at the end of a three week holiday it was only by chance that we had time to use the internet and saw the message. Not sure what the policy would be if we did not confirm ie would we have arrived and no room would be available
Very central to the sea front and restaurants in Camps Bay. Staff behind the desk were very helpful. Attention to decor detail was poor thus resulting in having a room which did not live up to our booking expectations.
We stayed in the Cottage (which is really a room attached to the house) we had the impression it was a cottage outside of the house.
nice in everything not at all
Very secure -important in sa. Clean. Friendly. 'Garden room' no view wrongly described as cottage. No pool access. Tv satellite useless. Very noisy on 2 nights- needs sound proofing. 15 minute uphill walk from beach. Total charge had to be paid up-front in two installments
The Villa was idea for us with a 2 year old Son, it was very very clean, spacious and close to camps bay beach, the cottage was lovely
very large room and bathroom (which had corner jacuzzi bath and great shower. Great location, very helpful staff, peaceful, nice pool. Was reaaly pleased with every thing about Villa Atlantica, nice lounge area, patio and kitchen area (even managed to do some washing!) Liked everything about it, would highly recommend
Hotel staff was very kind
not far from the beach, little super market near by. view of sea. pool. clean and luxurious feel to it. however kitchen, lounge, dining, balcony areas all shared with other rooms... we were the only guests there though so it worked out lovely. big corner bath but no privacy between the bath area & room which is fine for married couples. toilet seperate though ;o)... sweet hosts & fully furnished set up. nice for big groups ;o) There was nothing wrong with our stay, but it would have been uncomfortable if we were not the only ones staying there since the kitchen, lounge, dining area, DSTV channels & balcony is all shared with the other rooms. for private people who want time alone, this would not work if there were other guests like in peak season.
The rooms were very clean and in a good location (close to Cams Bay). Both Amir and Rene were fantiastic and always willing to help with any requests.
This is a villa that lets individual rooms - great when you are the only people. We stayed with a family who took 3 out of 5 rooms - we felt like we were intruding in their holiday.
The atmosphere is relaxing an beautifull
We liked everything, on arrival very friendly, professional and helpful staff. The room was nicely heated on arrival and everything so luxurious!! Spa bath was an absolute treat. Breakfast was divine and a wonderful selection of choices for any palette. Being nestled in this little forest with breathtaking views of Camps Bay in the middle of a big city makes this the perfect getaway, if you are living in Cape Town even better. A quick walk on the grounds down to the beach and you are close to all the action. Brilliant!!!
Nothing. Everything, we checked out as soon as possible! The rooms are dirty, the staff are rude and the food is poor quality. The swimming pools are dirty and the grounds have dog dirt on the grass. Call it a 'Retreat' - we were woken at 6.00am by neighbours dogs and unable to rest due noise. We are still awaiting our refund for the last 2 nights which we agreed with the duty manager that we could refund.
Very attractive accommodation (deck villas) in nice environment (close to upscale Camps Bay beach and hospitality district) with original floor scheme (open bathroom, big sundeck). absence of wi-fi internet. Access through fixed line did not work.
Staff was wonderful, always trying to assist you in any way they can, always friendly, couldn't be better. Location is fantastic, only 15 min. by car/taxi to the Waterfront in cape town. Beautiful garden. We had a great room, spacious, with a grand terrace, just wonderful.
This is a beautiful resort, in a beautiful city. The staff was very helpful in arranging everything we needed from restaurant bookings to tours and went out of their way to help. I asked one of the employees (Richard) if he knew what type of bird it was rustling around in the bushes. He went to their library, looked it up in a book, found me later and brought the book to me so I could see. The maid was a bit lax about filling up the free amenities. The first night we had chocolates and botteled water with our turn-down service. This didn't happen again until night #7 :-(.
The hotel is in a fantastic location and the staff were so friendly, all our special requests were taken care of. I was treated to my 30th birthday and we decided to have room service as the view from the room is just breathtaking, we didn’t want to leave. What topped it all off, is that they made me a birthday cake which was a huge surprise :)
Breakfasts good. Serving staff good. Views and grounds good. Reception on arrival we were told we only had room for 3 nights instead of 12 and wanted us to move to Bay Hotel. Unacceptable and said no! Carla from bookings was useless. No apologies from any staff. No real customer care/service. At price should be better. Room not very clean.
The Retreat is situated in one of the best areas of Cape Town close to the busy life in Camps Bay - but with its gardens, mountain swimming pool and luxurious surroundings the perfect place to relax. When you arrvive, you feel instantly pampered because the staff is very friendly and caring. We can higly recommend dining in the restaurant, the food was outstanding and we were able to watch the sunset while dining. Due to this place our trip to Cape Town found a very romantic end! We are looking forward to stay again at the Camps Bay Retreat Nothing, everything was an absolut treat