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The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
location , location , location
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
Friendly, helpful staff. Offered smoking room but now have none.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
Lovely hotel radiator in room did not work
Sheets and blankets! Duvets would be much more comfortable
Room very good Directions from staff via phone to find hotel when lost
maybe if the rooms were more sound immune because some time I would hear the people next room making noises
Lovely hotel, friendly staff, comfortable bed, bar prices good...a lovely time had by all
liked the views over the river kept loosing the tv reception in room
Executive room had very nice comfortable bed, great view over river and was generally very clean. All was very good value as included breakfast. Staff at breakfast was very funny, friendly and helpful. Bin in Bathroom was not emptied from before. Staff at check in and check out desk/reception could be more helpful and informative, was not told what time breakfast was, where served etc,how to find room. Found out ourselves. Also was not asked how stay was when checked out.
Despite refubishment of lobby the hotel made every effort to minimise disruption to guests Breakfast could be better, more choice such as meat, cheeses, yoghurt for people who dont want full english.
Homely & friendly Toilet seat faulty when sitting, some tv chanels poor reception