Free breakfast included I will try to summarize this as best as possible. Let's just say that they royally screwed up our reservation and the funny part is the room they messed up was for someone on the Board of the College of UVA which is right next to the school. Then not only could they not explain how it was fouled up, but even with the confirmation number they could not figure out if it was someone at central booking or the local hotel. On top of that I found out that they have people stay there that are visiting the medical school and often stay past their reservations. They will not be kicked out, so if they don't have a room for you that's just your tough luck. Basically you cannot trust that a reservation made at this hotel will be honored so tread lightly.
Was woken up very early, lots of banging doors, not sure if it was housekeeping staff or early travelers.
This is one of the nicest Residence Inns I stay at. Very nice rooms. Very clean. Every staff member I've spoken to has been polite and helpful. I am a person who usually avoids the free breakfast at hotels because they are always terrible. I actually like it here! And the staff is very attentive to keeping things clean and organized. Their shuttle service is also very helpful and every driver has been friendly. It's a bit expensive. I understand it's downtown, but this is Charlottesville, not a town most people have heard of, so.... However, the hotel is in pristine condition, so it's really not a huge negative, as it is mostly worth the money.