Pool and cleanliness ...and good food Requested a specific room days before but not granted though had book twice for 3-4 days stay still stuck in an unwanted room
Was charged an extra day as it seems some of the staff is apparently illiterate.
It's like staying at a 5 star hotel, at a 3 star price range.
good services.clean,good atmosphere,quiet location
The buffet dinner was great. The staff were very helpful. They stated in the website that they charge for the internet, but I found out that this is inaccurate. You can use the wireless internet in the lobby for free but you pay if you use it in your room.
I like the food and the friendly staff
The pool was excellent...food was great specially the Lechon. Very accomodating.
The complemenary shuttle service was very usefull as it was still a bit far too walk to the center. Even during the sinulog when it was overcrowded the staff was able to give personal attention to us at the desk, in the restaurant, at the entrance and any other place. N/a
O quarto era ótimo. A piscina era bela. Muito caro por cerca de US$ 50 por noite. A praia parecia uma construção abandonada. Lixo e materiais de construção em todos os lugares. Parece que ninguém havia estado lá por meses. A equipe nem sabia o quanto era ruim até que eu os levei até lá. O menu era extremamente limitado e pouco saboroso.
Friendly, clean and reasonably priced hotel.
choice of international buffet being in centre of city and next to shopping complex use of own nurse at hotel very good as i had a bite that needed dressing no hairdresser at hotel so had to go to shopping complex
Location convenient to mall and restuarants No cheap
convenient, easy , good service, the pool side music every night was a bit too much, and sometimes it goes on for later, and if I need an early rest, it is out of the question. However, the hotel charges more than the bokking rate via your company. via the net as guarnetee.
it is very convenient for shopping. the room is a disappointment, the bathroom is dirty and blood stains on the duvet.
I like the bed a lot
Good and warm services by the staff The pool is just too small.
Eu adorei a variedade do buffet de café da manhã. Definitivamente voltarei e ficarei novamente neste hotel. Eu adorei que a equipe era muito simpática e atenciosa. Os copos d'água e de suco eram muito pequenos. Tínhamos que nos levantar toda hora para obter mais bebidas. Os copos eram cerca de 180ml.
friendly staff and nice view elevator queing
Too bad elevators, slow and just two for two many guests. To much noise from street traffic.
The panoramic view of Cebu City from the 38th floor. Lobby is too small. No quiet place to sit.
friendly staff Room was dirty, mold in CR. Had to pay for pool towels, no guard in the front of hotel to direct entrance to between towers. High 4 star price, but the hotel was more 2 star quality.
the hotel room was high standard and did not disappoint. Its is a very busy place with high volumes of people visiting the other facilities here. This makes for long waits for lifts for example and an air of great busyness around reception that makes familiarity or feeling at home as a guest hard. There were facilities scattered around the two tower complex but there seem to be a membership system that takes getting used to in order to use them.
As soon as I booked this through Internet, I tried to cancel my booking because of my flight was cancelled. However, they declined my request. I have never experienced that before.I don't want to travel Cebu any more. You should have understood your client's situation. Do not think about your profit but guests' mind.. This is my last advice to you. Their attitude
2 free cocktails was nice. And it worked because we bought more drinks. Free water. Good view from the bar. Shower was clean and hot water strong. Bidet hose to help clean. Aircon was strong and cold. Lots of available channels on the tv. Bartender had cool and smooth attitude. Give him an assistant to take care of food orders so he can focus on the main point of the bar. I did not have a rental vehicle but I did take note of the onsite basement garage parking. Security card operates the elevator straight to your room. Just 1 outlet to be always on would be nice. So you can continue to charge your devices after leaving the room. Kids in the bar. Even with adult supervision, that's not where they need to be. Bar should be 18 or older. Exclusively. They really interrupted the mood/flow of the place. Thus we left early. Probably would have bought another 2 or 3 drinks. No one closes the door to the smoke room so the wind blows the smoke into the bar. Put an exhaust fan in that window to suck the smoke out.
A VERY VERY POOR QUALITY HOTEL EXPERIENCE. ALTHOUGH RECENTLY REMODELED IT IS A POOR QUALITY HOTEL IN A GOOD AREA IF JY PLAZA IN CEBU CITY IS WHERE YOU WANT TO BE...THEY PROVIDE ONLY ONE THIN SHEET ON BED WITH NO BLANKETS AVAILABLE AND NO HOT WATER AT ALL. THE SHOWERS ARE THE MOST SERIOUS JOKE I HAVE EVER SEEN. THEY ARE NOT EVEN AS WIDE AS YOUR BODY. WHEN YOU STAND UNDER SHOWER, ONE SHOULDER WILL TOUCH THE WALL AND THE OTHER STICK OUT INTO THE ROOM CAUSING WATER TO RUN PAST CURTAIN FLOODING THE ROOM.