the excelent service provided by staff the bedroom was cold.
location and friendly staff
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
This is a good hotel with good facilities and excellent staff.
High standards but very laid back and relaxing
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
friendly helpful staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
Beautiful hotel with the best staff