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Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Best Hotel in Cambridge/ location is perfect
Location was great with excellent service and nice trait ants around in the plaza
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
The room was very drafty near the windows- lots of cold air coming in
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
The hotel is very cute and very well run. In the lobby, they offer free coffee, tea, juice and water. I had to switch rooms, and they were very accommodating. The hotel is super noisy. You can feel and hear the T (subway) running under the hotel. And my first room had beautiful windows onto Mass Ave, but they were not soundproof. It was unbearably noisy.
The hotel is conveniently located to Harvard. Great location. The rooms are beautifully decorated, and I appreciated the complimentary coffee, tea, juice, etc. The staff was very polite and helpful. Unfortunately, I didn't know the subway ran right below the hotel on Mass Ave. This was pretty loud and interrupted sleep. I stayed on the first floor facing Mass Ave so a room on an upper floor near the rear of the hotel probably would have been better.
Friendly staff went out of their way to see that we were taken care of. Not a thing
Great location. Very pleasant staff. It was not really a hotel. More like a boarding house with short-term rooms. Almost a dump.
This guest did not leave comments about this hotel.
Good place, excellent service they did not leave any room for expectations. NA
This guest did not leave comments about this hotel.
WALKING DISTANCE FROM EVERYTHING, VERY FRIENDLY STAFF
The beds were comfortable and the TV large. I liked the free wireless. The first room offered was extremely small. Also, there was a musty smell to the room we did have.
A nice and warm place - particular the dinning room where you can always go and get a cup of coffee or even a piece of cake. The room is small, sound insulation not very good, and the bed a bit too soft.
The staff was wonderful. It was a pleasant surprise in the midst of Cambridge.
The staff were cordial and efficient. The guest house was well maintained and nicely appointed. Everyone was extremely helpful. The room was small and expensive. Sharing a bath can prove problematic.
I liked the location near Harvard Square. I enjoyed the breakfast, which had some tasty items such as hard-boiled eggs and delicious little pastries. I also thought the staff was helpful and friendly. Finally the free WiFi was a nice perk, which came in handy because I brought my laptop. My room was tiny, and I needed to walk into the hallway to use the bathroom. Definitely felt like being in someone's house, which can feel a little awkward when you are surrounded by strangers.
Breakfast and snacks were great. Nice community atmosphere.
Quiet, proximity to Harvard campus
The breakfast was very nice. The room was very comfortable and the bathroom was very clean. Very pleasant all around.
The shared bathroom was very clean and well-stocked. There was more than one bathroom on my floor, so each room is just steps from the bathroom and I didn't encounter any waiting situations.
The location and the price. It is not really close to subway stations. If you are carrying large/heavy bags you will need a taxi.
A localização a 3 quadras de Harvard e a construção do hotel tal qual os demais prédios de Cambridge. Não, para o meu objetivo em Cambridge era específico e o hotel me atendeu satisfatoriamente.
O conforto das acomodações. O hotel é muito charmoso, simples e bem cuidado.
O pessoal do "Front Desk" é amigável e atencioso. Rápido no check-inn /check-out. Os quartos são extremamente confortáveis embora um tanto austero (não há, por exemplo, frigobar). Continuando, é espaçoso, assim como o banheiro, um armário, uma escrivaninha, uma tv lcd com dezenas de canais. Além de prover acesso wi-fi grátis (mediante código fornecido no check-inn), existe um computador próximo à sala de café da manhã em que qualquer hóspede pode acessar a internet. o café da manhã é simples (pães diversos, café, leite e suco de laranja, manteiga geléia e cream chesse, duas frutas e ovos cozidos - a descascar) e self-service; não há mesas e o hóspede opcionalmente leva para o quarto ou se acomoda em um dos dois sofás do "refeitório". O único senão - e bem pequeno - é a intensidade da ducha do chuveiro... poderia ser mais forte.