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facilities, getting a sea view as a free upgrade, staff friendly.
location & service Price especially parking costs
everything was brilliant especially the breakfast there was so much choice.service throughout hotel was great and rooms and hotel very clean.it is a very grand hotel hence the name.plus great location opposite the beachfront with 5 minute walk to the pier.
It was right next door to Paul Weller concert Small bedroom
The only problem was a bathroom sink that didn't drain and a long line for the reservation desk. Other than these issues it was lovely.
Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable
The service was excellant, especially when trying to resolve issues. The location was great. The room was far too hot and to cool it down had to use air con unit which was located behind the curtains, absolutely no use when sleeping.The Tv was fauty and had interference. the shower curtain needed replacing as it was not adequate with the power of th shower and splurged water all over the floor, making it slippery and dangerous. There was a function on the saturday evening which we could hear the music to 3 floors up, although the staff offered us another room at 1 in the morning, the bed was tiny; so not suitable at all. Late check out was denied enough though we were too tired to face the long drive home and no discount as an apology for inconvienences. Very disappointing for a hotel of this standard so thus would not recommend.
Feedback is just ok As i said before, it was a bit tatty
the helpfulness of all the staff was absoultely brilliant the price of room service and the mini bar was extortionate
Nice boutique hotel in the centre of Brighton, near the Lanes and seafront. Please see above
The atmosphere is very welcoming. The staff friendly and helpful. Our bed was really comfy. Our room was not ready by the stated time but we were happy to sit in the bar and we were offered a free drink. Loved it!
Excellent room service and attention to detail in the room. Very good bathroom facilities. Excellent position on the front and near to restaurants. Quiet and comfortable with a good ambiance. Check out was very slow and staff were more keen to do paperwork and made me wait!
The hotel was just perfect. Beautiful bedroom, caters for pets and top staff. Not a complaint but if you don't need a dog bed or bowl let them know or you will be charged £10. The staff removed it from our bill so there is no issue.
Lovely bar ambience. great bathroom but very basic room, even for 'superior'. Akin to a Travel Lodge! Inefficient reception, poorly configured for the hoards waiting!
the comfort and the quality of the rooms and the friendliness of the staff.
Helpful and obliging staff. Well presented room, Lovely public areas with comfortable seating. A delightfully converted old building. Excellent location. Very buzzy atmosphere; but quiet corners to relax and chat Parking is a problem. Concessioinary rate in NCP car park which is located 1/2 mile away. (always a problem in Brighton)
Hotel staffs were very friendly. Decor of the chambre was superb. Nothing I can think of .
Good size rooms. Professional staff. Comfortable. The food was average. Fish and risotto overcooked - poor presentation.
Room was OK and location was good with great seaviews. The public areas of the hotel were verty shabby and in great need of a re-furb. breakfast was rough & ready.
Very helpful staff, good location for short break Cold room (small radiator) and no heating in bathroom, although offered fan heater by reception staff which helped. Would recommend but not during cold weather
The hotelis in an ideal location close to both the beach and shops. However it is a little tired and would benefit hugely from a coatof paint expecially at a room rate of 95 pounds per night.
Nice room,good service ,breakfast ok central position
Very dated, dirty and in desperate need of decoration and refurbishment
Location and building history. The room and other parts of the hotel do not appear to be too clean.
How close it was to the beach and centre of town. The view out of the room's window over the green area in front of the hotel. The fact that it wasn't clear that when I booked the room, I'd only reserved it and it wasn't paid for. I had to pay the full amount on my credit card when I arrived. Luckily I had enough money on my card to do so, otherwise I wouldn't have had enough to pay for the room. The attitude of the staff on reception was also very sub-standard. They weren't welcoming or friendly in the slightest.
The room was spacious and enjoyed good views of the Promenade and the Beach. The hotel itself is well-located. The decor is mediocre; the room was dark; the shower was poor; the hot breakfast was luke warm; the common parts and the lift are pretty scruffy.
Large spacious room with a fantastic view, Clean comfortable beds and quiet environment. Good breakfast, Friendly and courteous staff, excellent location. Entrance and reception area need new carpets and generally freshening up. The lift was very small but worked well however the different floors also appeared tired and a little scruffy as you passed them in the lift. We were on the 2nd floor and the corridors to our room needed a lot of TLC.
Reception staff excellent no complaints
Clean, easy to book and good price Twin room had one bed and a 'put you up'. Not good in 2009!
Central location; excellent access to shops/ restaurants/ public transport Free wi-fi or at a much much lower rate (E.G. 3 pounds daily) in the room; drinking water carried a slightly salty taste
very friendly and helpful staff, short walking distance from The Brighton Centre. Only 4 channels on the TV and as a women traveller felt a little unsafe around hotel location at night.
Excellent location, comfortable and spacious room, good breakfast and very friendly staff. The entrance is on a busy street, in between shops, which makes it difficult to reach on a Saturday, but it's a minor gripe.
I was stunned by the quiet considering the location of the hotel and for this reason (along with the value for money and cleanliness/room size etc) would definitely go back
The location is excellent
The central location,comfortable room and excellent breakfast.
Well located, spacious room,good smiling genuine service,quiet room,clean and updated paintwork and decor,competitive value No food available in hotel other than bfast, despite advertising that they did
The breakfast and restaurant staff are excellent. He check in was slow with them not having details of our booking then they charged us 85.98 instead of the original quote on your website of 81.00. the person who checked us in was making stupid remarks to himself and when I questioned him abt the rate he just said he cant comment on what the websit quoted us and I should take it up with the website it was not his concern,charming. The room was small compared to last 4times we have stayed there. There was no milk of tea in the room. We had someone who kept knocking at our door and running away and when I complained they said if it happened again they would ask someone to patrol the floor! My daughter was upset she had no child welcome pack this time as the other times.considering I stayed at the hotel 3times just last year, I would have thought they would have some sort of loyalty scheme for people who keep coming back but now I dont think I want to ever go back there. Its not about the 4pounds difference in price, its about the attitude of the bald big guy at check in.
Great bang for buck. Nice warm room (it was cold outside). Windows have no sound insulation at all. And being Brighton, you sure can hear the night-goers having a blast outside as if they're inside your room!
Gostámos imenso do ambiente, o serviço foi muito agradável e a localizaação óptima.
localização muito oportuna utilização do serviço internet
Localização Desorganização ao pequeno almoço- clientes esperam por mais de 30 minutos a serem servidos.
the fact that the granville is in an excellent location and was handy for everything in brighton although we had a lovely breakfast i personally found the restaurant too hot.
Breakfast was superb - best bit about the place. Location good too. Bar staff offensive. Felt like we were disturbing their private parties - perhaps they're in the wrong job? Asked to pay in advance at check-in - cheap idea for so-called boutique hotel. Hotel details stated shower in Sea View Room, but actually only hand-held over bath. Changed room to cheaper room but no refund forthcoming. Toilet cistern did not fill at first, then engineer changed so that it kept filling for 3 days! Wireless did not work.
Room was standard
Good breakfast, big room. Carpet in the bathroom, but otherwise clean.
Getting away from it The worst in my entire life
The location was good, close to shops and the pier about 10 min walk, the breakfast was topnotch serving english breakfast with variety. We found staff friendly bar one person but we got a smile out of him in the end. The room was very warm which was good because it was freezing the time that we went but there was a fan available in room if got too hot. Wifi available which is good to have although we didnt use but there was also a computer room. I liked the 11:30 check out which gave us a lil more time to snooze. We stayed in west sussex room and was perfect for us not too small or too big, the bathroom was nice too with a jacuzzi for our relaxation. Cant really fault this hotel, parking would have been nice or even discounted would have been fine.
Jacuzzi was blissful and the view of the sea also lovely fast service of excellant breakfast;-) Unfortunately there is lack or shall I say no subtitled on TV and need to upgrade TV that enabled for people to access to Subtitles.
Location excellent, breakfast great, most staff very helpful, room OK if a bit small. On arriving back at the hotel before midnight, the bar staff were having a private party and made it very clear that we were not welcome. It's not a beautiful restaurant & bar at all (as claimed).
restaurant/breakfast area Very uncomfortable bed
The staff of the hotel was very friendly and helpful. I wished the colour of the wall of the room was more brighter.
Friendly greeting on arrival, friendly, efficient staff and breakfast had some good choices and was well cooked. The en-suite facilities in room 101 consisted of an open top box containing washbasin, toilet and shower but as there was no door or ceiling to the box the toilet facilities were unusable
The staff were friendly and helpful, and the breakfast was extremely good. The location is great. I would definitely stay there again. The stairs were quite steep, possibly a problem for young children.
The breakfast was excellent. The hotel badly needs updating. The room was dirty and there was no lift. We had to climb 8 flights of stairs which was exhausting. In the bathroom there are no hooks or a towel rail provided, which made life quite difficult. There was no bin in the bathroom and mirrors were badly positioned. I would not stay at this hotel again.
It was a nice hotel very good for money, lovely staff can watch dvds to! The room could have been cleaned during our stay i suppose if we had asked they would have.
There were DVDs available to be borrowed and the breakfast is absolutely fantastic. There were so many choices on the menus, including salmon bagel and egg benedicts. Albeit the long journey to rooms with the stairs, it was a pleasant stay overall. It was supposed to be a non-smoking hotel, however there was constantly a strong smell of cigarettes in the corridors in the 2nd and 3rd floor.
Staff were very helpful and prompt. Breakfast was outstanding with good variety and choice of hot and cold menus. Good choice of free DVDs. Needed minor repairs but did not affect enjoyment of stay.
Breakfast at the adjoining Granville Hotel no hot water in morning or early evening, rooms small and cramped
It was comfortable and convenient, the staff were cheerful and helpful and the breakfast was excellent. The room was very spacious and attractive. We actually stayed in a building called the Granville Hotel, which connects with the Cecil House building. I assumed it was all the same hotel.
We got changed to Granville Hotel. Breakfast of eggs benedict very good. Free internet and use of collection of dvds a good touch. I don't like this seemingly new thing of paying up front for a room. As soon as we arrived we were asked for the money. Next day we moved to the much nicer and cheaper Lanes Hotel up the road. Granville Hotel was not worth the money they charged for a room. Twin bedded room was very cramped, dingy and dark. One bed was almost in the bathroom. The bedspreads did not match. In fact they clashed. A sofa in the room took up too much space and was covered with a very ugly orange, brown and yellow throw rug. A chair was slightly threadbare. You had to unplug the tv to use the kettle. There should have been a separate electrical outlet for it. The reading lamp didn't work. The jacuzzi in the bathroom was faulty and squirted water all over the floor and a staff member phoned up to say water was dripping on the floor below and I should be careful. It was their faulty jacuzzi that was causing the problem not me. There was no plug for the sink and I wear contact lenses and need a plug.
The views from the room, the location and the breakfast