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Great value for the price; excellent location for those visiting Hoover Dam. Heating/ac unit was temperamental. Needed a light above shower stall.
Everything looks new. Great location for staying near Lake Mead. Smokey casino atmosphere on the ground floor.
Took a chance at staying at a casino for the first time. We were very pleased with the room, the price, location, staff and the cafe. Cannot comment on the casino or gambling since we didn't participate in that. We were so pleased we decided to stay 2 nights and we played golf in town.
It was very conveniently located by the dam and by the county lines. The store and restaurants with were a nice option. The food at the cafe was really good. Plus the casino games were amusing. The tv was trash. No HD just a shaking snowy screen. While the cafe was good, the customer service was not.
The fact they redid the hotel from previous owner. Hotel looks good. When we check in the gentleman who checked us in was very pleasant and professional and worked quickly to take care of all in line. While the hotel looked good i believe the check in desk was understaffed. We waited behind 8 people for close to half an hour while there was only one person checking in guests. The cafe was also highly understaffed. We waited close to 10 minutes to be approached/seated. Once seated we waited between 10-15 minutes to which know one even came back.. We eventually got up and went to eat elsewhere. Having a nice hotel is great but very little staff to serve. I will think twice before booking a room again.
The room. The employee's. The view. The location. The steak house. The steak I had was one of the worst I've ever paid for. The TV in the room didn't work very well and could use a few more stations.
The hotel is located just shy of Hoover Dam. Hotel property was appealing and clean. We had dinner in their steakhouse and the food was very good. That we just didn't have enough time to do more exploring in the area.
Bed was soft. Waited an 11/2 hours to check-in past check-in. They did not have the room ordered. Then the first room that was an upgrade with smaller beds was unclean, the second room was clean but still had smaller beds. The pool and spa were out of order, and the water pressure sucked in the shower.
Large, clean room with magnificent view from 16th. floor. Helpful staff, especially Cathy at the front desk. Will certainly visit again next year in time for the Vegas Sevens Ruby series.
Great staff nice room
Cleanliness and friendly staff. Shower water pressure was to low and the water settings were not right. Shower water ran Hot..
Damaged room lock. Staff gave us 4 sets of keys to use only 1 intermittently worked befor they finaly relocated us to another room. Insincere front desk staff.
Italian style room and upstairs patio are very nice. Nice place in funky town away from Las Vegas. We stayed in the Tuscany room. To take a shower one has to sit in a whirlpool bath and pull out a shower head. There is no shower curtain or anything that might stop accidentally showering the rest of the room. The shower head can NOT be fully turned off, and is always spraying hot water. A serious plumbing job would be needed to fix this it seems. Also, very noisy generator humming 24 hrs a day. But I guess this all goes with the Italian experience :)
Loved the historic value and upkeep of the hotel. The staff that welcomed us was friendly and funny, and we received a very warm reception! Poor soundproofing - heard our neighbors' conversations! Breakfast is included with the room price, but restaurant was busy- no one told us we had to sign in on waiting list. Finally figured it out. Weren't sure we would get in at all! Needs a system
We enjoyed the originality of it, it was clean and neat taking you back in time a little.
Staff and location breakfast fantastic Nope
It was in town and walking distance to food and drinks. Overpriced for what type of room u get. It was small and cramped for $---
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Overall experience was excellent. Enjoyed the museum. Learned lots about the dam. Everything was perfect.
Very charming historic hotel. Quaint, cozy rooms. Excellent hot breakfast included. Staff friendly and helpful. Dam museum (in the hotel) definitely is worth the time. Well appointed main lobby and sitting areas. Computer/printer available too. No, it was a great place.
The historical building was beautiful. The location great was perfect, with a great restaurant across the street.The breakfast was fantastic and included in the room rate.Will go back there for the great rest, close to everything. Nothing
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
old but classy!! loved being right in the middle of town -- easy to get to several restaurants and many shops -- wasn't told that there was coffee in lounge area on our floor -- person checking us in could have mentioned that since there are no coffee pots in room --
Quartos limpos e agradáveis. Modelação de alto padrão. Comunicação pobre com o pessoal. Taxas escondidas.
As instalações de spa, a piscina de areia O curto espaço de tempo em que estive lá. Gostaria de poder ter ficado mais tempo
Era tranquilo, confortável e a equipe foi muito simpática. Não fica na região mais agradável da cidade, mas não nos sentimos inseguros.
Limpo, excelente pequeno-almoço, tranquilo, serviço suave, aceita animais de estimação Localização não é interessante.
Adorável e tranquilo. Muito espaço. O lenço de papel na caixa era como uma lixa. É a minha única queixa. Por favor forneçam lenço papel de melhor qualidade.
Gostamos do quarto grande e da varanda privativa. A equipe foi muito simpática e prestativa. Jardim bem conservado. Preço muito razoável. O estacionamento não estava cheio durante a nossa estadia. Não sei por que o nosso quarto tinha que ser no terceiro andar sem elevador. Eles cortam a grama às 6:30 da manhã!
Everything was good. Clean. Breakfast ok Would be nice if they had toothpaste and other peripherals.
We enjoy the the breakfast especially travelling with 2 young children and the ease of checkin/out.
The staff at the hotel was disorganized and not well-informed on the amenities at the facility. One of the reasons I chose this hotel was because of the convenience of an airport shuttle pick up/drop off. So, I arranged an airport pick up/drop off prior to arrange in Nevada and the shuttle did not pick me up until 1 hour after I had arranged to be picked up and dropped off - I had to call to tell them that I had arranged shuttle service because it was not documented and when the shuttle arrived at the airport it took another 15 minutes for them to get to my location because the driver did not know the terminals and airlines.
It was under construction and no where in the descriptions or anywhere did it say so. The staff was rude and very self absorbed. There was construction tape everywhere, dusty and disorganized. I would have been fine if the website would have said something about it being under construction, then I would have made an educated decision. The walls are very thin as well. Very disappointed
breakfast size of suite needs updating--old style-doudy
Excellent bang for tmrw Buick, away from the drag with accompanying excitement. Very Comfortable beds, excellent concierge, dependable Internet, 2nd room with couch, modern kitchenette and additional tv. Really nothing was negative. The only inconvenience was that the pool was locked at listed open times. I'm sure they would have unlocked it for us bit we were feeling spontaneous and in a hurry.
The staffs were generally friendly and the hotel provides hot meals every morning. Few nights in a week they hold cheese and wine receptions for guests to hang out.
Personnel were friendly and courteous. Hotel and parking lot were very clean. Rooms were very clean and comfortable. Would definately stay again.
The up grades they have done to the rooms are really nice, beds are comfortable, staff are always help and happy to see you, if you need anything they are right there, we asked for a late check out and that was no problem. We have stayed here a few times and have always enjoyed it. Close to everything, shopping, mall, dining..
tHE LADY AT THE FRONT DESK i THINK HER NAME WAS X WAS VERRRRY RUDE TO ME AND MY FAMILY THE YOUNG LADY NEEDS TO GO TO CUSTOMER SERVICE 101 SCHOOL, WOULD NEVER STAY THERE AGAIN BECAUSE OF HER
My husband and I took our 9 month old son to Henderson for an Ironman (triathlon) competition. What could have been a complete disaster turned out to be an incredible trip. We were lucky to use my husbands points for the entire trip (which included a Holiday Inn in Hollywood CA as well as a Holiday Inn by The Grand Canyon) totalling 13 days. This hotel was especially great because they catered to us and the racers who had to get up at 4-5 am to get out to the course. They specifically had breakfast out early for those who were racing that morning. The location was great and within walking distance to everything necessary. The staff were incredibly friendly and nice to our son. The rooms were clean and spacious and we were lucky to get put close to the laundry facilities which were a god send which a 9 month old. I would definitely recommend this Holiday Inn as well as the town of Henderson who held an incredible event.
Customer service and the location is great for friends and family. Queite and away from the strip.
Checked in to the hotel the clerk was the rudest employee that I have ever delt with will never go back with so many hotels to choose from and a women like that who works for such a great company never again
Great room that travelers can quickly access from parking lot. Some rooms have exterior doors. The staff is wonderful!
Located in a nice area of Las Vegas away from the Strip but close enough if you want the entertainment. Easy access to the airport, car rental and freeway access. Hotel nicely decorated, clean, & comfortable. Breakfast offered a good variety of food with great service and if you didn't like what you were offered, there are plenty of fast food restaurants nearby. We would definitely stay there again.