Damaged room lock. Staff gave us 4 sets of keys to use only 1 intermittently worked befor they finaly relocated us to another room. Insincere front desk staff.
The check in was a little disorganized although the staff were very friendly. It's a busy hotel with a lot going on and things to do. The setting is beautiful above Lake Mead. I stayed with my dogs and enjoyed my room. The bed was very comfortable, the king room spacious. It was very quiet with just a little triffic noise. I would definitely stay here again.
The fact they redid the hotel from previous owner. Hotel looks good. When we check in the gentleman who checked us in was very pleasant and professional and worked quickly to take care of all in line. While the hotel looked good i believe the check in desk was understaffed. We waited behind 8 people for close to half an hour while there was only one person checking in guests. The cafe was also highly understaffed. We waited close to 10 minutes to be approached/seated. Once seated we waited between 10-15 minutes to which know one even came back.. We eventually got up and went to eat elsewhere. Having a nice hotel is great but very little staff to serve. I will think twice before booking a room again.
Cleanliness and friendly staff. Shower water pressure was to low and the water settings were not right. Shower water ran Hot..
The room. The employee's. The view. The location. The steak house. The steak I had was one of the worst I've ever paid for. The TV in the room didn't work very well and could use a few more stations.
Great value for the price; excellent location for those visiting Hoover Dam. Heating/ac unit was temperamental. Needed a light above shower stall.
Large, clean room with magnificent view from 16th. floor. Helpful staff, especially Cathy at the front desk. Will certainly visit again next year in time for the Vegas Sevens Ruby series.
The hotel is located just shy of Hoover Dam. Hotel property was appealing and clean. We had dinner in their steakhouse and the food was very good. That we just didn't have enough time to do more exploring in the area.
Bed was soft. Waited an 11/2 hours to check-in past check-in. They did not have the room ordered. Then the first room that was an upgrade with smaller beds was unclean, the second room was clean but still had smaller beds. The pool and spa were out of order, and the water pressure sucked in the shower.
It was very conveniently located by the dam and by the county lines. The store and restaurants with were a nice option. The food at the cafe was really good. Plus the casino games were amusing. The tv was trash. No HD just a shaking snowy screen. While the cafe was good, the customer service was not.
A Blast! Sand Storm
Took a chance at staying at a casino for the first time. We were very pleased with the room, the price, location, staff and the cafe. Cannot comment on the casino or gambling since we didn't participate in that. We were so pleased we decided to stay 2 nights and we played golf in town.
Italian style room and upstairs patio are very nice. Nice place in funky town away from Las Vegas. We stayed in the Tuscany room. To take a shower one has to sit in a whirlpool bath and pull out a shower head. There is no shower curtain or anything that might stop accidentally showering the rest of the room. The shower head can NOT be fully turned off, and is always spraying hot water. A serious plumbing job would be needed to fix this it seems. Also, very noisy generator humming 24 hrs a day. But I guess this all goes with the Italian experience :)
Great time and nice comfy rooms! Staff was very friendly and location is nice! Great places to walk around. The restaurant was a bit disorganized but the food was great and we still enjoyed it.
The history of the hotel and the area were the attraction. Rooms were a little small, but totally manageable.
Quartos limpos e agradáveis. Modelação de alto padrão. Comunicação pobre com o pessoal. Taxas escondidas.
O quarto em si era muito confortável. O gerente foi responsivo quanto às minhas preocupações. A equipe de arrumação era pouco profissional, desorganizada e extremamente barulhenta nas áreas comuns.
As instalações de spa, a piscina de areia O curto espaço de tempo em que estive lá. Gostaria de poder ter ficado mais tempo
O jardim e trilhas. Música ao vivo. Vistas encantadoras do Lago do meu quarto. Ver o nascer do sol do dia-a-dia. Mergulhar em filmes na piscina. Quartos cansados e móveis. A precisar desesperadamente de uma actualização.
A localização é excelente, e a área é muito bonita Coisas que eles podiam controlar: - Elevadores quebrados (apenas 1 funcionando para a ala inteira) - Tudo era muito caro Coisas fora do seu controle: - O lago estava fechado devido à tempestade que teve alguns dias antes.
A vista Eles fizeram reservas extras, então baixaram a categoria do meu quarto.
O buffet e é o meu favorito resort! :) Super feliz!
Boa localização. Tranquilo e confortável. O ar-condicionado era ruim por esquentar durante o verão. Pedimos um novo pote de café, mas não deram. Pedimos por toalhas extras, não deram. Sem restaurante no hotel para jantar.
O hotel é limpo e elegante Cobrado para instalações do resort que eu não uso. A pior coisa é que os hóspedes não têm escolha no assunto. O check-in, você deve pagar. Que é terrível.
Localização, café da manhã, funcionários simpáticos. Os travesseiros eram demasiado grandes e difíceis.
Era perto do Green Valley Ranch e eles ofereceram muitos descontos Tudo era datado, e a atmosfera era muito seca e antiquada.
Nada O lugar era tão sujo que saímos uma hora depois que chegamos.
O quarto era luxuoso, limpo e muito confortável. Melhor quarto em que já fiquei.
As camas eram extremamente confortáveis. O resort era muito limpos. A equipe era muito acolhedora. Eu com certeza recomendaria este hotel para os outros. A comida do restaurante era ótima. Um pouco longe da rua principal, mas eles oferecem um serviço de translado.
O quarto era lindo, confortável e limpo. amei a decoração e a vista. O quarto não tinha frigobar, microondas, ou da máquina de café.
Meu Deus, o banheiro era de tirar o fôlego A piscina fechava cedo demais
Muito ruim porque a
Eu gostei do café da manhã e o quarto era muito agradável. Nada
Nenhum Era sujo, cheirava a cigarro, a área era assustadora e tinham pessoas estranhas. Eu nunca recomendaria este lugar para alguém.
Limpo, excelente pequeno-almoço, tranquilo, serviço suave, aceita animais de estimação Localização não é interessante.
Era tranquilo, confortável e a equipe foi muito simpática. Não fica na região mais agradável da cidade, mas não nos sentimos inseguros.
Adorável e tranquilo. Muito espaço. O lenço de papel na caixa era como uma lixa. É a minha única queixa. Por favor forneçam lenço papel de melhor qualidade.
Gostamos do quarto grande e da varanda privativa. A equipe foi muito simpática e prestativa. Jardim bem conservado. Preço muito razoável. O estacionamento não estava cheio durante a nossa estadia. Não sei por que o nosso quarto tinha que ser no terceiro andar sem elevador. Eles cortam a grama às 6:30 da manhã!
breakfast size of suite needs updating--old style-doudy
Excellent bang for tmrw Buick, away from the drag with accompanying excitement. Very Comfortable beds, excellent concierge, dependable Internet, 2nd room with couch, modern kitchenette and additional tv. Really nothing was negative. The only inconvenience was that the pool was locked at listed open times. I'm sure they would have unlocked it for us bit we were feeling spontaneous and in a hurry.
The hotel was located far enough away from Vegas that it was quiet and had a suburban feel, but if you needed to get to Vegas, it was just a short drive away. My room was clean and quiet, and the staff at the hotel was very helpful. The hotel was a little hard to find since it shares the same parking lot with a Holiday Inn. The roads also make it a little hard to pull into the parking lot.
I'm just a leisure traveler but I spend over 30 nights a year in a hotel and usually a Hilton brand. While I rarely experience any problems, the staff at the Henderson Hampton went out of their way to make this a great stay for the family. anything we needed was handled quickly and with a smile. Rooms were clean and comfortable. The outdoor pool was a perfect temperature and the hot tub great for the cooler evenings. Breakfast was the normal Hampton offerings but the staff was quick to restock items and always asking if everything was ok. Located by many shops and dining options and across the parking lot from Sunset Station, it's a great option for those wishing to stay off the strip. Great stay and will be returning. Nothing
Personnel were friendly and courteous. Hotel and parking lot were very clean. Rooms were very clean and comfortable. Would definately stay again.
The staffs were generally friendly and the hotel provides hot meals every morning. Few nights in a week they hold cheese and wine receptions for guests to hang out.
Customer service and the location is great for friends and family. Queite and away from the strip.
tHE LADY AT THE FRONT DESK i THINK HER NAME WAS X WAS VERRRRY RUDE TO ME AND MY FAMILY THE YOUNG LADY NEEDS TO GO TO CUSTOMER SERVICE 101 SCHOOL, WOULD NEVER STAY THERE AGAIN BECAUSE OF HER
Checked in to the hotel the clerk was the rudest employee that I have ever delt with will never go back with so many hotels to choose from and a women like that who works for such a great company never again
Located in a nice area of Las Vegas away from the Strip but close enough if you want the entertainment. Easy access to the airport, car rental and freeway access. Hotel nicely decorated, clean, & comfortable. Breakfast offered a good variety of food with great service and if you didn't like what you were offered, there are plenty of fast food restaurants nearby. We would definitely stay there again.
My husband and I took our 9 month old son to Henderson for an Ironman (triathlon) competition. What could have been a complete disaster turned out to be an incredible trip. We were lucky to use my husbands points for the entire trip (which included a Holiday Inn in Hollywood CA as well as a Holiday Inn by The Grand Canyon) totalling 13 days. This hotel was especially great because they catered to us and the racers who had to get up at 4-5 am to get out to the course. They specifically had breakfast out early for those who were racing that morning. The location was great and within walking distance to everything necessary. The staff were incredibly friendly and nice to our son. The rooms were clean and spacious and we were lucky to get put close to the laundry facilities which were a god send which a 9 month old. I would definitely recommend this Holiday Inn as well as the town of Henderson who held an incredible event.
Great room that travelers can quickly access from parking lot. Some rooms have exterior doors. The staff is wonderful!
The up grades they have done to the rooms are really nice, beds are comfortable, staff are always help and happy to see you, if you need anything they are right there, we asked for a late check out and that was no problem. We have stayed here a few times and have always enjoyed it. Close to everything, shopping, mall, dining..