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Ease of parking
The staff were friendly and efficient, the bathroom clean with bright light in it, car park as part of service Only one chair for two guests, tea and coffee making facilities poor, room too hot at night, carpet dirty and shabby, one minute soap only, one bedside shelf missing
New hotel, still in good condition. friendly and helpful staff. buffet breakfast good selection. Wc flush was weak
Clean Spacious Good selection of food Quiet Not enough parking - although voucher is good idea. Bathroom smelt a bit but was clean. Towels sized for smaller than average clientel! Internet doesn't say shower only.
Very clean and well maintained. Good value for money. Check in was slow due to only having one person available, who was dealing with a long telephone call when we arrived. Bar choice was a bit limited.
Pleasant and approachable staff. The bar was overpriced.
Convenient, parking available. Check in and check out at sensible times
clenliness of room not enough staff and bar services inadequate
Everything ok apart from below Room extremly hot, due to hot weather no means to cool it down. E ventualy moved to cooler room
I have stopped in various hotels over the last few years and i would rate the holiday inn as one of the Best. We arrived at the hotel early as we had been traveling from warrington since 6.30am. As soon as we arrived the staff tried to get us a room which had already been cleaned which they managed to do after a few phone calls. This meant after three and a half hours traveling we could get changed and left the hotel feeling refreshed, The Hotel room was very clean and the decor was to a very high standard. One of the comfiest beds i have slept in. The hotel itself was spotless, and again decorated to a very high standard. Checking out was smooth as checking in, no ques and dealt with by cheerful friendly staff. No
price meant it was brilliant value for 4* accommodation good but no frills breakfast noisy when opening window for fresh air but then it is on the A1 and would expect it.
Quiet room & no smoking No
Convenient to motorway, yet easy access to City. Easy check in clean and tidy. The breakfast was superb. One of the best I have had in London. On a par with any of the 4 major 4 star hotels, if not better than all of them. Will definitely take another visit Checking out was a bit slow but nothing major to complain about. Perhaps there could be room for improvement in the system. No fault on the staff, they did their best
Pleasant stay. The rooms and bathrooms could do with an upgrade, but the beds were extremely comfortable
The hotel is well located for getting into London. The rooms are good and the bed particulalry comfortable. This hotel used to be the Elstree MoatHouse - where we had stayed previously. Since being taken over it feels tired, they seemed to be short staffed and breakfast was dreadful- lack of food and lack of service.
Easy access Forgot to deliver breakfast in room at 0515!
i liked the staff, the restaurant was very good, and the room was clean, comfy, and the curtains blocked out the light completely. the internet service was also good, although it got a bit bogged down when the business week started. i did not like the tiny shower, and the complete lack of water pressure. there was also no alarm clock in the room, just the digital time readout on the television.
the hotel reception and general ambience is excellent.spaciouse and comfortable.also the dining and bar area the service at breakfast was poor my wife and i were shown to a table with only one chair,i had to find another. dispite the fact that the ara was empty of other guests we were put almost on top of the sevice table.
Beautiful hotel, couldnt have been better. Friendly efficient staff, lovely surroundings and excellent room
Modern. Leisure and Pool excellent. Receptionist was extremely helpful. Very efficient and friendly. Mistake over booking when trying to check in. Family room not ready. Problem was solved by Receptionist in ten minutes.
Hotel excellent especially leisure facilities & breakfast.Staff very helpful On arrival no record of our reservation,even when we produced written confirmation number 108380695. lUCKILY they had availability-please investigate
Nice rooms and pleasant modern surroundings. lively starbucks next to the front desk and nice cafe and restaurant. having to pay for early check in despite room being ready. cold in the room.no business center and no printer available.had to get my boarding pass printed out for my next day flight which was really hard to get but after 2 refusals, a nice lady at front desk printed it out for me.
Good range of facilities The in room work space which was key to me was not ueeable, too small and the chair very low so the desk was at shoulder height.
Hotel is new and clean, staff was helpful and friendly. The food was good but sometimes the buffet containers were empty. We had a large group for Sunday lunch and the manager was very helpful and accomadating To American standards the room was small, and had areas in the room where the lighting was poor. Distance to the trains was a little far, needed a cab to get there.
Modern and up to date with excellent facilities.
Free gym access, free internet, friendly staff, lively atmosphere in foyer Rooms was quite dark, not enough sunlight coming in; airconditioning no tfunctioning well, so was freezing in my room. Most of all, didn't like having to use shower gel, should at least give optional bars of soap.
The staff was very good and helpful and i enjoyed all the sky sports and the live boxing. need more bar staff when sports events are on.
Road connections to get there i.e. its location. This is the second time I have stayed here and both times I got to the room after check-in and the bed was not made! Looked like it was still slept in so had to change rooms! Also the cupboard doors were wonky and mirror broken which was tapped up. Have decided this was my last stay here!
Modern, very clean welcoming hotel. Excellent leisure facilities. Good choice and standard of food for breakfast. Quiet hotel. Very hard bed with poor quality duvet and pillows. Both my husband and I left with sore lower backs and shoulders.
The location was fantastic and the grounds/orginial features of the hotel were stunning. Great value for money, as booked last minute. The rooms were quite basic in comparison to the main lobby, but still very comfortable and met all needs.
Quiet, nice location. Breakfast started at 7am, which could hardly accomodate many of your business clientel.
Staff great, pleasant surroundings, clean modern and at the same time historic. The rooms were very clean and pretty comfortable. The bathroom was really clean and had a good shower and bath. The negative things below will not stop me from coming back as I really liked my stay. TV not visible from bed (stand too low) although apparently new plasmas or LCD's will be fitted shortly!, bed bit too soft, no 'do not disturb' sign, the grounds were not that large - advert said 13 acres I think, but staff did not seem to think there was any real grounds to walk through and when I did they were quite small. There were lots of stairs so a person with less mobility would struggle as rooms are all down lots of stairs then back up. The TV was trying to charge me £10 or £12 for various normal channels and the drinks and food were too expensive, meaning I never ate (and only had two drinks) at the hotel.A cheaper inclusive package would attract me.
Although I did not try it and confirm this, it seemed that the Internet access was not free, as I would expect in this level of hotel.
Convienient location, however in the countryside made it feel you were no where near London Beds, very soft and lumpy mattress
good n helpful staff. plenty of space for parking. good night sleep. there were some insects in the room................
Brand new refurbished room - very very nice. Highly recommended hotel.
The hotel was inviting, cosy and warm. It was the best night sleep I have had in a long time as the bed was so comfortable. I would definitly recomend your hotel to anybody. Comfort and very good value for money. No bad points
Appearance of the hotel, grounds and reception area suggested something better than we actually received Small rooms with small double beds. Our room had not been cleaned and they would not upgrade us without paying extra we therefore checked out after 1 night of a 3 night stay. Noisy children were throwing food around the stairway leading from the reception area which was not cleaned for amny hours. Receptionist indifferent on arrival and only a little better on departure.
virtually, everything. 1. Up the price a little & include breakfast 2. As a disabled person, my room was a long walk frpom reception
location of hotel
Friendly staff, clean room. Very reasonable price. Close to where I needed to be. What a terrible shower! No pressure at all and very hard to get clean!
Noise, small rooms, no meal facilities
clean room the stairs
The personell were very nice and kind. Helped to get needed devices such as phone charger and so on. The floor creaked, so the floor was a little bit noisy at night