Cleanliness, convenient location, friendly staff Small room size
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Convenient to the event we were going to. Very small room.
Small hotel with prompt service Rooms are small.
The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
location value for money
Great location with warm and welcoming staff. Hold level was excellent.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
great room, location drinks in bar were very expensive
Great location, comfortable,clean
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Room Services, good people
The level of service was excellant. The location was great. The room and view was excellant as well
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Excellent service, lovely room Bath room too small
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Eu gostei da cama. Caro para o quarto que eu recebi, mas estava feliz em ter um lugar para descansar a cabeça O banheiro
Apesar de muito perto do aeroporto, o som dos aviões não era perceptível.
Do conforto do quarto e do servico de transfers.
Antendimento no check in e check out! Nao
Localização muito perto do aeroporto Não esvaziaram o lixo do banheiro após o último hóspede
Do quarto do hotel, muito confortável e bem decorado, e do serviço de shuttle. O preço da internet wi-fi.
Gostei da amabilidade do pessoal e da proximidade do Logan Airport
A facilidade de sair do aeroporto directamente, a pé, até ao hotel.
The hotel is but not more than that !
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
This was a great place Nothing bad to say here
Location and atmosphere Received a queen size not the king and there were issues with the minibar
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
breakfast at this hotel is below hotel standards!!!
The ambiance and the company. The gathering spaces were so clean and well-apportioned. I did prepare my morning meal, and was quite satisfied. Wide selection of on-trend coffees. A black-out curtain in the rooms to shield against outside light would be appreciated. All the guests were pleasant and interesting, but I could have benefited by other guests' mindfulness of wearing heavy shoes inside the house.
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
I encountered a few problems and the staff acted immediately to accommodate me.
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
Friendly staff, clean room, superb matresses.
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
A melhor característica é a localização, próxima ao Fenway, a uma rápida caminhada de Newbury e outras áreas de compras e restaurantes! Eu gostei de tudo
O serviço foi ótimo. A equipe atende a todas as suas necessidades. O quarto era muito confortável e fornecia uma visão agradável da cidade.
Excelente localização! Hotel limpo e confortável com ótimas comodidades. Bela vista da cidade a partir do 21º andar
Excelente localização com fácil transporte pela cidade.
O serviço foi ótimo e a localização foi perfeita. A cama é um paraíso.
Os quartos são confortáveis e os funcionários são atenciosos. A conexão para o shopping, Prudential Center e restaurantes era ótima dados os 90cm de neve durante a minha estadia. Perto do Hancock, Pru, Newbury Street e todo o resto no Back Bay. Em poucos anos, os quartos precisarão de uma atualização. É um hotel de alto volume, por isso as coisas são totalmente utilizadas.
Confortável, limpo, conveniente. Estava muito quente no quarto durante a noite. Funcionários atenciosos.
Qualidade do serviço, boa comida, óptimo ambiente.
Local e qualidade do quarto
muito bem localizado, ao lado metro, quartos novos e limpos, o conceirge é bem orientado, e está situado no bairro mais charmoso da cidade.
Localizacao excelente e preco compativel.Funcionarios prestativos e muito simpaticos.
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
The Conceirge did a fabulous job!
location and a safe area friendly staff , luxury hotel
Stylish, very friendly and helpful staff
Excellent hotel- would defintely stay there again.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
The staff was professional and patient. The room was wonderful. Nothing.
Hotel staff was great.Loved the pet friendly environment.
ótimo atendimento. Excelente localização, perto de algumas atrações turísticas e com fácil acesso a outras áreas da cidade através do metrô. Apartamento e banheiros amplos. Lobby bem decorado, com área para receber visitantes. Hotel muito confortável e limpo. Meu vôo foi cancelado e apresentando a documentação, o hotel dispensou o pagamento da primeira noite.
Location precisa melhorar a parte de lipeza dos quartos e disponibilizacao de shampos e sabonetes..
Limpeza, atendimento e organização Internet via cabo no apto.
O hotel é bastante central com várias estações de metro próximas, possui uma pequena kitchenet com microondas e a zona parece bastante segura
A localização é excelente (central), fica +/- a 20minutos de autocarro do aeroporto e extremamente próximo da South Station ( dá para ir a pé com as malas) Os empregados do hotel não são muito prestáveis
Achei o quarto com dimensão adequada sem ser amplo e a localização é excelente perto do centro de Boston. Também é um hotel bastante silencioso.
Excelente localização. Achei muito bom também que o hotel fornecia água filtrada na garrafa a vontade. A internet sem fio funcionou uma maravilha no quarto.
O espaço e a comodidade do quarto, a limpeza, a agua fresca sempre disponivel O barulho que se ouve dos corredores
Muito bem localizado. Perto de boas lojas, do metrô, do aeroporto, bons restaurantes, excelente. Não poderia ter sido melhor. O quarto é agradável nem muito grande e nem muito pequeno. Só lamento que não servem café da manhã.
A localização do hotel é excelente, com metrô perto e um parque maravilhoso!
Foi uma experiência maravilhosa. Muito tranquilo e com funcionários extremamente simpáticos na recepção, assim como o serviço de manobrista. O estacionamento com manobrista precisa de placas mais claras do lado de fora... Inicialmente achei que era 50 dólares por noite, não um pagamento só.
as acomodações do apartamento de esquina. frigobar nos apartamentos
Adorei a localização e a vista do meu quarto. Com vista para o rio e ao lado de boas lojas e cafés maravilhosos.
Tarek foi excelente na recepção. Estava um caos e ele foi eficiente e agradável. Além disso, Freddie, que comandava o café da manhã como um relógio, é uma figura. Somando isso à localização, este Sheraton é imbatível.
Estava convenientemente localizado perto de transportes públicos e hotéis. Os quartos eram muito agradáveis e espaçosos.
Excelente localização com bons serviço oferecidos.
A proximidade do Marriott Copley Place onde estava sendo realizado o Congresso de que participei
Localização excelente. Melhor preço durante uma época muito disputada em Boston, o hotel estava lotado. Ótima sala de exercícios, piscina. Ao lado do Prudential Center, perto de trem e metrô. Banheiros pequenos. Muito frio já que não dava para controlar a temperatura. Tivemos dois quartos e os dois eram muito frio. Os corredores eram ainda mais frios.
Hotel muito confortavel e bonito. Incluir café da manhã na diária do hotel.
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Close to shopping, entertainment, transportation, restaurants.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Localizacao perfeita em Boston. Perto das melhores atracoes da cidade e com muita facilidade de transporte proximo. Apartamentos limpos e confortaveis. Funcionarios muito atenciosos. Alto custo do estacionamento
Muita eficiência no atendimento e boa localizacão. Estacionamento do hotel caríssimo (40 dólares a diária)
A localização do hotel. No centro de Boston, ao lado dos principais pontos turísticos. A internet no quarto é paga
dining room,breakfast,3rd bett auch im relativ kleinen zimmer gut managable,leseraum,terrasse im 3.stock,service sehr freubdlich,schnell,kompetent bar ist zu klein
Good location, lively atmosphere. Generally a good feel / fun to be there. Night Porter was very helpful and pleasant with our early morning departure / obtaining taxis. Room a bit on the small side - although not untypical of a European city centre hotel. Bathroom was disappointing - useless shower. Items reported as not working properly to reception were not dealt with at all during our stay.
It was a small European type hotel with classy, touches and no extra fluff. It's not for everyone, but perfect for those who seek the quaint and unique. It is more like staying in a guest house than a hotel. I wish they had a place for guests to grab coffee without having to join the dining room or go down the street to Starbucks.
Fantastic food, cheerful service (including coffee brought to my room at 7am), and perfect Boston location. No lobby.
The location. Small room. We requested a room for 3 people, however the extra bed put in the room meant we could not open the wardrobe.No fridge, no coffee making facilities. Very poor water pressure in basin, plug broken.If they didn't have a room to accommodate 3 people,they should have told us when we booked. Very expensive for what we received. Best thing was location.
Very good breakfast. Clean comfortable rooms. Friendly service.
We totally enjoyed a dinner and the breakfasts daily. The room was quaint and very clean. We also enjoyed the street view and being so close to where our son and daughter-in- law live. It was nice to be able to walk to everything. We did not like having to go into the second building and up stairs to get to our room. It would have been nice to have coffee available in the room. Given the fact there was not valet parking availabe, we thought the price was a little high.
The location was excellent!! The noise from the street made it very difficult to sleep.
We loved the old-fashioned charm of this small hotel in the Beacon Hill area, with the trees in front of the windows and the access to a small terrace overlooking Charles Street maybe the most romantic place in Boston (at least during Indian summer). The room was not overly big but nicely decorated. Breakfast in the Bistro - among the best French restaurants in Boston with an impressive list of European wines - was a real treat. Staff was very friendly and helpful.
Staff exceptionally professional and helpful. Wireless didnt work well.