Staff was very helpful! Relaxing atmosphere hotel is not in good shape taking a ferry to get to the hotel not convenient if you're just staying for a night to go to Abu Simbel food was expensive and poor
Location is fabulous, hotel overall was top-notch. For the price of the room the hotel nickel-and-dimed every additional service, not the case with other Egyptian hotels we stayed at (60 le perhour to use a ping pong table! additional fees if you want to use the lights on the tennis court!). Beautiful pool was not enjoyable to use due to no heating. Taking the boat to the hotel guarantees requirement for 2-3 extra tips to various porters along the way.
A great location to escape the hassle. The staff were extremely helpful, I booked a surprise meal with champagne and birthday cake for my partners 40th birthday which the guest Relastiosn Manager and Catering Manager made extremely easy, and they even sang Happy Birthday when the cake was brought out, excellent
very nice hotel with tremendous views of the nile river all was good
The hotel is on an island between Kitchener's Island (botanical garden ) and Aswan proper with a stunning view of the river, the river traffic but away from the poplution and the noise (or most of it). Spacious grounds and facilities. The seats everywhere were uncomfortable as if chosen from a catalogue and no one trying them out before buying. The WIFI service was expensive but, more important, totally unreliable: I paid several times without getting anything in return.
This was a beautiful hotel on its own island that was only a few minute from the mainland. This was the best hotel during our stay and is suited for couples or families. It has a large tower restaurant / bar that provides great 360 degree views of the Nile and Aswan. Its priced are affordable and has it own mini shopping mall. It quiet, no hassles and we would stay again without hesitation. No problems.
Staff were very friendly and helpful, much better than the 5 star plus hotel we stayed in Cairo. When our returned flight from Cairo was cancelled Asmaa and Marwan went out of the way to help us with their personal phone to call the airlines, just great small rooms but then it is a 3 star hotel
It was very clean and the staff were extremely friendly and helpful Nothing
Abdel and his staff make the enjoyment of your stay their top priority. Everyone is kind, attentive and generous. The food was delicious, the beds were clean and comfortable and whatever you may want to do for the day is at your fingertips. Bet el Kerem has been the highlight of our time in Egypt so far.
Hotel was closed after booking with Orbitz and was in run down poor condition. They need to check their listings and make sure their hotels are still in business. Ana Kato did not answer my phone calls prior to arrival and Orbitz will not refund my money claiming I did not call ahead. How do you call a closed hotel? This hotel is unethical and will not refund my money claiming I did not call. The fact that Orbitz will not make things right makes it worse. DO NOT USE ORBITZ...THEY DO NOT CHECK THEIR PROPERTIES NOR TREAT THEIR CUSTOMERS WITH FAIRNESS OR RESPECT.