The heated pool was awesome. Nice room. Helpful staff. Good breakfast. Excellent wifi signal.nothing Nothing bad to say.
Right off the 101. Back in February the Front desk guy did not want to print out my receipt for my expense reports. He rudely asked why I needed it and why I could not just print it myself from email. (Like I should stop at a local library or Kinkos on my business trip or what?) I asked if he would print it while I packed my car up and when I returned he again had a snarky comment and no receipt for me saying he isn't allowed to print it. I asked for a manager and finally the desk guy printed my receipt. Fast forward a month and I'm back only to discover i have been blacklisted from this red roof inn for wanting my receipt printed out. Stay away from this place.
Pros The stay was only 1 night Cons. Very noisy, our room was next to an exit door and it was unbelievably LOUD, every time someone went in or out the door it was like they were banging on our wall. We reserved a deluxe room, but got a standard room, when I called the front desk they said they didn't have any other rooms and to speak to management in the morning. Management offered a $10 refund, with no explanation why we didn't get a deluxe except someone else must have complained about their room so they got switched to another leaving us with the undesirable room. No Customer Service. Uncomfortable beds
facility is a little shabby Homeless man sleeping on sidewalk outside a door grounds are in terrible shape
Laid back vibe, staff very nice, something nice about this place, hot tub is nice, pool is now heated and comfortable, I like the like of pretension among both staff and guests. Overall very nice place for what I am looking for. some minor things were broken or not replaced, continental breakfast was better when I stayed here last time
Room was adequate, everything worked. Affordable, had pool and breakfast. Close to freeway and my mom. Stale smell in hall, lots of smokers outside. Looks a little rundown, like it's seen better days. Breakfast was minimal, no protein, not restocked so ran out of things. Pool heater was broken, and pool and spa not open in AM.
Really great heaters/ac units, comfortable beds, nice heated pool & jacuzzi, pet friendly, helpful staff, drink & snack vending machines, decent breakfast. Overall a great motel for the price considering the amenities, far better than others I've stayed at in the area for the same price. Rooms could be cleaner- had to ask for clean sheets upon inspection & walls were dirty in some places & the mirror wasn't cleaned properly.
No one at the front desk for a long time at check in, pool was very cloudy and dirty, hot tub was broken...would not stay again or recommend!
The staff were thoughtful enough to put us in a room with minimal noise... ...Unfortunately, one of our neighbors was practicing guitar and playing loud music and most floors smelled of weed... Perhaps recommend to guest to switch to edibles next time!
The staff were friendly. The room was clean and no strange smell. We were traveling from Seattle to San Jose and had a stop in Arcata to drop of our son at the University. We decided to stay here and had no issues. We thought it was a good experience so we booked a room on the way home. I will definitely stay here again. Only 2 pillows but that is a personal thing and when we asked they gave us more.
Best rates in town. Not too far from downtown and right next to city bus stop that only costs $1 to get downtown. Easy access to grocery/bank/restaurants. Comfortable and modern rooms. Mostly young hippies at this hotel so can get a little rowdy at night but mostly laid back atmosphere. Waffle maker. And breakfast ends at 9.
Motel is close to free way with easy access to Arcata & Redwoods. Very reasonable cost. Good free breakfast. Friendly staff. Grounds outside the building were not well kept. A fast food restaurant adjacent to one parking area.
Overall the room was great. There were 2 of us so the room was perfect. Beds were comfortable. Good location for visiting up and down the coast. I will definitely stay at there hotel again. My son enjoyed the pool. Room was well insulated, I didn't hear any noise from other rooms. Just people talking or pulling luggage by the room (at reasonable time ). We had a upstairs room. First weekday morning for breakfast ( around 8:30am) there was about 8 people getting breakfast, both coffee pots empty, oatmeal empty, yogurt empty, 2 front counter staff, 1 just stood there, the other was talking to a woman applying for a job and answering the phone. Not the best breakfast set up location. The next day was a little better.
Updated rooms Bed was in good condition Pool and Jacuzzi were working Complimentary breakfast Friendly staff Convenient location Fridge temperature knob broke off Weird shaped pillows Round table which was great for eating and talking with friends was removed during renovation
Very friendly service, clean rooms! The beds could be more comfortable.
Location; Price Hair on the sheet and pillows; leaky faucet (puddle under the sink); uncomfortable bed and pillows; no sound proofing
Standard no-frills truck stop motel. Minimal staffing, and the office appears to shut down completely sometime before 11pm. Be prepared to breathe tobacco and/or cannabis smoke all night, even in a non-smoking room. The ventilation system is saturated with it. Wash all your clothing in hot water when you get home.
Reasonable price for a good nights stay. Complementary coffee and breakfast foods. Nice receptionists and overall friendly customer service. Thank you!
The free breakfast was good. It was clean and comfortable. We were only there one night. The cops went thru the parking lot twice with their sirens on. The cleaning staff knocked on our door twice to check our carpet.
Motel was as it should be. Staff was courteous and polite. Breakfast was mediocre, but I'm probably looking for a healthier breakfast than I should expect to get at a chain hotel. They were doing construction on the rooms next to us, and although they didn't start at too unreasonable of a time, it was unexpected on the weekend.
I was probably most surprised by the extensive breakfast options. Staff was amazing. There was a cute gazebo. I used the hot tub twice. The room smelled heavily of air freshener. I like scent free rooms. Sometimes heavy smells like that give me a migraine. It was so intense I aired the room out for a while when I checked in.
Nice large room with refrigerator and microwave. Beds were comfortable. Shower hardly drained, rather lame for a motel at this price. Lots of pillows, but no variation in thickness. Hard for those of us with neck problems. A bit noisy, dogs barking in room near us and people coming in in the middle of the night talking and laughing loudly. Useless one cup coffee machine. They have free coffee in the check in area, but I would rather have coffee and wake up in my room without having to get dressed and go out. Even though I brought my own coffee with me, the tiny one cup coffee maker was unusable as it is designed for the packets of coffee (which are terrible). Why bother?
This guest did not leave comments about this hotel.
The location. As soon as we checked in the guy helping us told us how we were over charged 4 our room from the website that we booked and was kinda rude about it. And the wifi in our room would hardly ever work, which sucks since we were over paying 4 our room anyways.
The staff was professional and helpful in excellent at all times The staff was professional and helpful in excellent at all times
Full hot breakfast, courteous and extremely helpful staff--all of them very pleasant and kind and with a can-do attitude. Also, the price! Not a thing! Oh wait--there was no temperature control in the rooms.
After having stayed in a couple of other hotels on our trip, it was a relief to be in this one. Clean, capably managed, courteous and friendly staff, good breakfast in the morning.
It was clean, quiet and comfortable No it was very nice
Its location There was a small amount of debris left on carpet from previous occupants. The design of the room is poor. Bathroom door blocks entry way when left open. Hotel undergoing renovations.
Very clean and nice room. Great breakfast. No complaints.
Location and surprisingly good breakfast. Friendly staff A bit noisey and exercise equipment under repair