Personalized check in. Rooms spaceous; clean ( in general) decent breakfast spread. Over all stay- excellent
The complementatry breakfast that we got because the rate that I got from booking. com was too high The internet was not free of chate and each hour was 10tl which you hvae to spend withing and cuntinues hour
Everyting was fine, I didn't encounter any problem. Although reading some negative comments on Hotel's design, I didn't find it old or unpleasant
We really enjoyed our stay at the hilton. We were only going to stay one night and ended up staying 6. Mostly in part to the helpful staff and the room comfort along with the convient location.
View of the room, general conditions no
Friendly staff members and the fact they upgraded me to th Executıve room at no addıtıonal costs.. The room I stayed ın was somewhat outdated and I felt lıke ıt was more between a 3 and 4 star room. I have stayed ın 5 star and thıs hotel dıdnt gıve me that feelıng.
hiltonsa hotel was georges and soooo comfort not at all
Good (business) location in Embassy area. Internal decor becoming tired.
Pool was not available. Construction started very early. Nothing was mentioned beforehand.
the confort of the room it was too hot in the room and we were unable to change the temperature
Convenient No boiler and no coffee machine in the room. When I asked for one, they charge me a fortune just to have a water boiler for the... Usually in a band like sheraton, it's already included in the room....
I was on a business trip. Relaxation was great I could concentrate on my work and finalize nicely. None
very nice hotel one of the best for business and oleasure, highly recomended
the rooms are big, clean,well decorated. like the massage service at the spa at the check out th receptionest wasnt helpfull as we had a flight to catch and she kept us waiting too long,,,we informed her many times,,,she wasnt arranged that much,,,she answers all the phone call while serving us???
service, cleanness, kind personal, location I would like to have a coffee or tee atmachien at the room like in most of the hotels in Japan & America and in Swiss hotels
Nice view, good location The rooms were not very clean, old fashioned.
Very comfortable and well equipped hotel in city centre. A bit expensive on food and drinks.
The staff were very helpful and courteous. The hotel facilities are also very good all in all a very nice hotel
Excerllent staff and quality
Friendly staff, spacious rooms, quiet location
internal decoration and the facilities were excellent... Nothing....
Although I stated -while booking on your website- that we were the honeymoon couple at this hotel, the staff of this hotel told me that there was not any note like that... Either your website does not work properly or this hotel is not that professional... I had to insist that I booked this room as a honeymoon couple and then we got the special service for the honeymoon couples. breakfast was poor
Excellent design, comfy rooms.. As we did not spend too much time at the hotel, i can not give a full review. But we were satisfied from what we had experienced.
The location is very nice. Though it is not the very center - still convinient and not noisy area. The staff is mainly helpful. They were not checking my mini bar for the last4 nights, actually did it only on the very first day of my stay. Therefore I was not getting coffe and etc. supplyes but for me personally it did not matter that much. Anyway this was the minus...
Quiet and comfortable.Friendly staff.
Swimming pool, and the jacuzzi was closed.
the location is very good, at the bisness center of Ankara. The room is not large but very comfortable, the breakfast is very good. I liked swiming pool and SPA. only 2 elevators
Friendly hotel staff. Good location. Modern & comfortable rooms. The decoration of the ballroom and the entrance was a little exagerated. Too orriental for my taste. I liked the bedroom.
The location is good, the rooms are very comfortable They have some problems with the shower - the water pours into the room sometimes. The breakfast is good, but waiters are not.
new and fantastic rooms with some great styled features......bath in the room! great for romantic couple.
I enjoy staying at this hotel. It was very confortable, and luxury. The staff didn't speak english except some of them and missing maps in english
Its closeness to the city center Breakfast should definetly be improved.
Nice decorations Bathroom shower was liking
Decent facilities, but the front desk staff just wasn't up standard.
Excellent staff Mold in bathroom; soft bed
Beautiful decoration, good quality and good price There was some mold in the bathroom and the floors in the bathroom were not very clean.
Health club, breakfast hotel rooms are on the small side. The mattress was not high standard, or at least not at par with anything else
The staff and their hospitality. The rooms; furniture was nice and comfortable,bed was very comfortable, there were books and DVDs in the room as well as a dvd player, very uncommon in a hotel. Very central location. Bathtub too small. Towels low quality but useable still.
Design Car parking area
The design of this hotel is fantastic, fun, and hip. The rooms and common spaces are equally attractive, with comfortable beds and baths to enjoy privately and a bar and event room to enjoy publicly. I hope this hotel picks up more business as it was practically empty the evening of our stay. It's a great find. Find the hotel proved to be the challenge, since we were using a GPS that probably hadn't been updated. Not until the morning did we realize that we could have approached the hotel from another area of the highway and probably been there an hour before we actually arrived the night before! This area is being developed and was picked up by my Iphone4 gps, rather than the one we rented from the car company.
Very friendly staff, clean rooms, great design. Staff level of English quite poor though, although they did try very hard to help us. would stay there again.
This hotel is fantastic and the staff were excellent,very polite and courtious. Although its not exactly central, but by taxi It tooks 5 minutes.I took my wife there for her 40th Birthday and during the day we walked to 365 Mall (highly recommend) which was no more than a 10 minuete walk from the hotel, Before booking this Hotel, I read lots of comments about the location,decor and prices. The location is fine, the decor is lovely (essential lobby). Great Hotel and Great memories - highly recommmend
I really like the brakfast and also verity of items Bathtub spa lamp and more were not working or available
Design, Comfort, Breakfast Bad Wi-Fi, Bathroom in room, Small
There was a cockroach in the room I checked in. The room i was offered afterwards had a broken TV, blocked drawer and drinking glass wiıth old cigarette ash. The toilette had a bad smell and the room was next to the elevator. I asked for another change and was told it was not possible because all standard rooms were taken.
Modern Hotel, good location and helpful staff.
Very good room, clean and nice. with nice staff
Rooms, hotel facilities No
The Staff where amazing, they could not be anymore friendly. The room was not 5 star (2 tops), it was very disappointing for a beautiful hotel. I change rooms to no success, they seriously need to update their rooms.
her staff eshin
locaton,food. AC,Age of the hotel.
At the second day they changed our room and presented us the Fruits as an apologies The first night was horrible - at the disgusting room, smelling everything, old furniture and very old bathroom.
The location and quality of the hotel makes it one of the few places that you can stay with your family in Ankara at these prices. Breakfast was also nice. we had the triple room which was originally a double room with an extra portable bed, so it was not very spacious.
great location, highly recomended
warm atmosphere in the hotel very small room for 2 person
Very clean, modern, comfortable, in the city center, and very hospitable staff.
The comfort of the room, the desk in my room, the Internet and the helpful staff It was a little too expensive for my budget.
Nothing really only the location It was ver hot there in Ankara and the ac did not work properly. We had to open the window and it was horribly noisy. After a long business day we needed to sleep well but we could not for 13 days we were there. They had there in their brochure to provide the guests with 1 liter free drinking water and they gave 2 of us 750 cc of bottled water. Their English speaking ability was pre-intermedite.
We were upgraded to a suite from a triple room at no cost on the top floor with very nice city view and a very spacious balcony. Room was very comfortable with every kind of facility. Wardrobes were big and plentiful. Room was well-lit and bright. Airconditioning was very good. Location is excellent. Full length mirror in the room.Breakfast was good and had variety and is served in a spacious ground floor bright room. Our children loved the statute of the old man serving sweets in a tray. We had an enjoyable and comfortable stay. Close to money changers and nice restaurants. Approach to shower area is difficult as the bath tub is quite high and uncomfortable to enter. Bathroom tissue dispenser touches the body and should be placed higher. Staff is cold, unsmiling and untrained. Ceiling of the bedroom was too low.
The location. The service is not good and I had to ask them to give us drinking water several times. The AC was out of order and it was hard to sleep at night. I also had to ask them to clean the room again and again.
The hotel staff were exceptionally nice to us. We had booked a triple room, but when we arrived they offered to provide the suite (at the same price of course) since the triple rooms are sometimes a bit small. The hotel was very clean and when there was a problem with the shower it was immediately fixed. I would recommend the hotel without a doubt.
Even then the hotel was fool, they gave me a suit room. It was really nice. The stuff was very friendly and kind. I want to thank them.Hotel building was very modern and pretty It is ten minutes to city center (Kizilay) by walk. The buffet in breakfast was very good but I think, the service might be better.
Very friendly staff and prompt service. Very close to US embassy. Restaurant only serves breakfast, not lunch/diner option available. Rooms are very small.
The highly efficient check - in at 12 .30 am was greatly appreciated. No
O staff é muito atencioso. As instalações são muito boas e equipadas com todo o necessário para uma boa estada. O ar condicionado, de comando eletrônico e conjugado com o painel de iluminação, não funcionou a contento, não sendo possível usá-lo.
Cafe da manha muito farto e com variedade de frutas e pratos salgados
Indeed nothing intresting but a clean and comfortable bed to sleep, I would never again spend my time going there since they insisted me to pay only by cash????????????? Stafff
My suit and manager of hotel
The staff was very friendly and helpful. The location is perfect and its near the metro. Rooms clean and bed comfortable. It's not what would be considered in Europe as 5 stars hotel.
staff & location the room could be more clean.
Excellent location, good size room, modern, very attractive reception areas, friendly, effcient staff, excellent value for money
the service was impeccable. all the staff were very friendly and extremely helpful. they catered to my every need. nothing was impossible. the hotel is new, very clean and is equipped with modern fittings. i will be staying at this hotel on all my future visits to ankara. i found the room size to be quite small at first, but i became used to the cosiness.
Great staff who went out of their way to help out, it makes all the difference, good Turkish breakfast, clean and tidy rooms. Fluctuating wi-fi a bit of a problem, no picture of Mustapha Kemal Ataturk at reception.
wonderful stay, quite rooms, very helpful staff and excellent location
Drunk peoples in the lobby when we need to rest!!!
The rooms are new and clean with nice design. Breakfast was typical Turkish with lots of olives and cheese but had scrambled eggs and different breads as well. Cappacinno was good. Wi Fi did not work in room, had to go to lobby. The bed was hard but I think this may be a thing in Turkey as every bed I have slept in in Turkey has been equally hard. I slept on the comforter and it was fine.
Located in a good area and suited our needs. Attitude of the front desk staff was variable depending who was on duty. Bed in the room is at the end of it's useful life for this grade of hotel.
Otel has a cable TV that publishes our super leageu matches. that was good for me.
nice hotel, good facilities (internet) location
It's at the most elite part of town nested between two universities and good transportation available. They have problems with hooking up booking.com to their system so they make you wait 5 min while they check your reservation
The accomodation is good, the staff is friendly, the price was fair and breakfast was excellent. The Hotel is located in Bilkent, which is in the south of Ankara and quite far away from the city center but near the Bilkent University. It is ideal for conferences, but for business trips a hotel in the center of Ankara would suit better. The staff is friendly, the accomodation is excellent for a five star hotel in Turkey. If you visit the Bilkent University, this hotel is ideal.
Very friendly, clean and comfortable. Restaurant service and quality noteworthy.
A arquitetura do hotel é inovadora. O facto do bar do terraço estar fechado, num hotel de 5 estrelas não esperava que estivesse fechado. Por outro lado a cama que era de casal tinha uma coberta demasiado pequena porque não cobria sequer o colchão, parecia de cama individual.
The rooms are spotless and the staff are so welcoming.The location of the hotel is excellent. The parking space is the worst I have ever seen.You can only leave your car to valet service and the garage is soo narrow that you cannot park on your own and even if you park, there is no lift upstairs so you have to climb up three very steep floors!
The hotel staff was great, the room was immuculate, and it seemed that everything important in a hotel had been considered. From the Pillow Menu, to the "Do Not Disturb" light, to the awesome bathroom (bathrooms/showers are a big deal to me), the Turkish Delight, newspaper delivery, and VoIP phones, the Divan Hotel has thought of everything!! Not to mention, it is located right in the heart of the city and their weekend rates are fantastic!! Will definitely stay there again next time I'm in Ankara for the weekend.... :0) The a/c in the room was lackluster... I like sleeping in cold rooms, and it seemed like the a/c unit did a poor job a cooling the room. Also, without asking for a mattress pad from the front desk, the beds are quite hard. I don't mind a hard bed, but my girlfriend slept uncomfortably the first night. However, the mattress pad was delivered as soon as we asked, and after that, the bed was fine... No real problem!!
A well located hotel with nice atmosphere. Friendly staff and all well organised. It was all a pleasant stay at a good price. The gym availibility was poor
Is a very nice hotel with a very economic price The heating maximun set point was 23 C, and it was really cold
location and simple comfort
Great location for doing business in Ankara and getting to know some of Ankara. It is located in the newer part of Ankara, near several of the major shopping centers & numerous restaurants in the area.
The very good location, the quiteness and comfort of the room, Breakfast should be improved in terms of varieties of choices, should be according to the good level of the hotel
It was new Although the hotel hotel was new, our towels were old! We stayed in a double room. It was really tiny. It was more for a single use. We could hardly move in it. Everything was for a single person, I had to keep asking for stuff. The breakfast is not included in the rate and the price is too high for that quality. The heat turns on only after 7 PM which makes the room quite cold if you are traveling with a child. The hot water was not running properly.
service is top quality, very modern rooms
The room was excellent. The bed was super comfortable and the linen was ceisp and clean. The cleanliness of the room and the whole hotel was great. The staff were helpful and unlike many hotels the bathroom was fantastic. No