the ambiance and spa facilities the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.
excellent dinner excellent service, good location.
Fairly nice location not far from the centre of the city The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.
Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.
Extremely comfortable and high quality Hotel. Excellent value.
relaxed atmophere, excellent service
Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean. The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.
Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,
It was a great relaxing experience away from the crowd. Nothing.
Restuarant seemed expensive and local restuarants offered better value
staf was very friendly, the japanese restaurant was good
stayed 8 nights at this hotel,reception staff very polite and helpful at all times,very convenient for shopping,we stayed here as it was quite near to spa franchorchamps grand prix circuit.although i didn,t use it,the rest of my family took advantage of the sauna and steam room which was offered free of charge.the room decor was pleasant and always cleaned well every day. my only groan would be the beds which were too soft,felt like you were lying on a marshmallow.
The hotel and parking is very central to visit the city.
The hotel is ok.
Nice easy walk to the centre of Aachen so you can see the sites etc. Some great bakeries around for breakfast. Central.
Very friendly employees and good service. Not that I'm very much into television, but I was disappointed that there was only one English channel (CNN). It shouldn't be so difficult to get BBC, Eurosport and / or others as well.
The staff was very friendly and they tried there best to help us with making arrangements with my bad German skills and their good english skills everything worked out just fine. The rooms were very nice and exactly what I expect when traveling Europe. The A/C in the rooms worked good, the high temp the day of our stay was 85. The hotel parking garage was full. The charge for the breakfast at the hotel was 14 Euro a person, plenty of backeries near by where you can get breakfast for 2-4 Euro a person.
Helpful staff, light/bright room with salt crystal lamp. Nice to have tea/coffee-making facilities. Good authentic meal in the Japanese restaurant. A few minutes walk to the old centre.
Friendly and efficient welcoming, advice and service no
It was a perfect location for seeing the city
The central location of the hotel. The roomservice was rather poor. For a double room and for 4 nights we only got 1 set of soap, shower gel and sampoon! There were neither a minibar in the room, nor a hotel garage.
Clean, modern rooms, friendly staff (who spoke English), and conveniently located to city center. Use of internet required mobile phone which I did not have.
Very comfortable, large room on sixth floor, clean, well-appointed, with a good view and lots of daylight. No public area in which to sit down. The bar, which did have seating, didn't open its door until 6.00 p.m., whether one wanted to drink something or not.
location, room, friendly staff at reception no
I like the fact that it was walking distance to the pedestrian mall. It is a very modern and clean hotel. Breakfast was excellent with lots of choice. I think that parking is a little expensive, there should be a reduced price for hotel guests. It would be nice to have more English speaking TV stations.
I had to make changes to my reservations and make a longer stay out of the trip. I called and coordinated the extra days with one of their staff, but after arrival found that they had no record and I ended up stay in an alternative location for one of the extra days
The location and it was extremely quiet The room rate and the fact online the price excluded breakfast and when I paid it included breakfast even though I hadn't had any confussion there
Great location, easy to find and within walking distance of station and all main attractions. The staff were friendly and helpful with directions to restaurants and bars etc. The room was clean and comfortable. The breakfast buffet was decent, there was a lot on offer. The pay per view film service was very limited - with few films in English and showings only at certain times which did not fit in with our dinner plans etc. As we had an extremely rainy weekend, the lack of a more updated service was notably disappointing.
Location Kids running through the hotel until the middle of the night
O serviço de atendimento ao cliente foi perfeito. O café da manhã foi incrível e a localização era excelente. Perto de tudo, limpo e seguro. Amei a minha estadia! Nada que eu possa pensar
Bom restaurante, facilita as refeicoes quando o tempo esta ruim.
Da localizacao e do tratamento cortes. Nao
Easy fot find, free parking, good value
The fresh orange juice maker It's strange to set am1100 as the check out time from such high class hotel. But, it does not really a requirement to be strictly followed. Hotel still allows me to stay until pm1300 free of charge
The staff was very helpful and friendly--very nice to work with. Breakfast was expensive, but convenient and good. Closet too shallow. Internet access charges way too high.
The room was excellent. It would have been nice if there had been free wireless like many other hotels. €13 for breakfast is a bit pricey.
Close to my sporting event
Close location to public transport
This is a typical "Holiday Inn" hotel and very functional.
Staff at the reception very courteous and friendly, other staff were equally friendly. Services were prompt and well delivered in a business manner. For the price charged and the location of the hotel, Electric Kettle for Tea or Coffee in the room should have come as part of the package.
There was only a shower in the bathtub, i could not get a bath becauce i could not enter the bathtube.
I AM A FREQUENT USER OF THIS HOTEL AND THIS VISIT CONFIRMED MY INTENTION TO STAY HERE WHENEVER I AM IN AACHEN
The rooms are amazing...extremely large, extremely clean, and the staff were great. My German was learnt a long time ago and they tolerated it's school girl charms but as I found out later spoke perfect English! I had promised my daughter a swim at their health spa on arrival but there are many classes run in the pool so your times have to be chosen carefully.
Rooms in a different building complex. No restaurant, "bar" closed before 10 pm, no mini bar in room.
We enjoyed everything this hotel had to offer, the rooms were very good, the staff very helpful and the breakfast and evening meals were excellant. We would recommend to anyone. We had no complaints regarding this hotel
Room very spacious and perfectly clean, bathroom immaculate and confortable. Very quiet. Free parking. Staff professional and friendly. It was our second stay and will come back again in the future. If you plan visiting the city, you need the car or a bus (bus stop very close) or taxi (around 7-9 euro). Otherwise, everything is fine.
It was a quiet but very beautiful place.
Staff and facilities were great, very easy to find and superb motorway links.
opening hours swimming pool
Large rooms, friendly staff, very nice wellness facilities, plenty of parking space, excellent prices. Sober outside appearance, business-like atmosphere.
Did not realise it was so out of town and more of a business type hotel - would prefer some character!
People in the room above were very noisy in the night, waking me up after nidnight on a number of occaisions. I only got a few hours sleep which was not good preperation for the 10 hour car journey I had the next day. I will not be staying there again.
Good location. Good value breakfast. No lift - a bit of an effort for a 4th floor room. Rather dim lighting in room. Noisy plumbing.
Close to the station and bustops. Good variety for breakfast. Chewy rolls for breakfast. Auto light near stairway not working. No rail on wall of stairway near corner where steps were narrow, very awkward.
Close to everything good breakfast Ugly room
Good location, near train station and a good spot for one day trip to the city. Recomended.
A simple and good hotel in close to the city center. OK value for money. There wasn't any lift, which could be a problem since the room was n the 3:rd floor.
I like the traffic convenient of this hotel, because it is near the train station. No
Close to the railway station, nice hotel service.
easy reach of town centre,close to buses and rail links we had a front bedroom which was very nice but it was quite noisy
Nice breakfast buffet included in the price for a standard room + located opposite the railway station
Nice location near the central station and the city center
A localização é excelente, a qualidade do hotel é de bom nível e o preço é conveniente, muito embora varie muito de dia para dia da semana
Simpatia dos funcionários, comodidade e localização excelente para além da recente e excelente remodelação que me deixou agradavelmente surpreendida
Os funcionários são muito prestáveis, os quartos muito confortáveis e o hotel está muito bem localizado, no coração de Aachen, a uma distância a pé da catedral, do comércio e das praças com cafés e animação. O próprio hotel tem parque subterrâneo e, se não houver vagas, há um parque fechado mesmo em frente.
Everything except the parking : there is no direct access to the hotel and the parking does not look very safe because opened.
It was a really nice hotel and a relaxing break. The staff were excellent, really helpful and welcoming. I would definitely consider going back next year Nothing. It was faultless. Lovely and warm too
Friendly staff, good location
The staff at the reception desk couldn't have given us a warmer welcome!! Thank you very much! It made us feel comfortable straight away. The breakfast was fantastic.
The Staff was courteous, attentive and friendly. Very helpful and responsive. The room was small but clean. The hotel location was good - very close (walking distance) to city center. The parking lot was a dirt lot - shared with another business. Access was controlled and you had to enter through a gas station/garage parking lot. It was small and filled quickly based on number of guests.
Good hotel for normal price. Not far away from city centre. Everything was ok...just Parcking was not free. But it wasn't so great problem.
Excellent value for money and interconnecting room, ideal for families. None
helpfulness and kindness of staff at Reception desk, variety of breakfast.
Demanding "at least 15 words" is a rude way for you to treat your volunteers. This is not four questions. This is at least twenty questions, so Bookings.com is a bunch of liars.
A very warm and friendly welcome. The Family that runs the hotel did its very best to help us in every respect. Breafast was excellent and the location very good if you - as we were are interested in the Modern Musuem (3 min away) aand the SPA (also 3 min away)! If you like a friendly, family-run hotel with local atmosphere - this is the place to go!
The readiness of the owner to help, eg. use of enclosed garage No
Central location, within walking distance of the centre. The owner was very friendly and helpful. Excellent buffet breakfast.
Their special attention to guests.
Very friendly and helpful staff. When I unexpectedly needed "late checkin" because of a change in my travel schedule, things were arranged efficiently and effortlessly through personal intervention of the hotel manager.I've stayed here before and I must come to the conclusion that this is probably one of the best small/family-run hotels in Aachen.
Very nice owners. Excellent breakfast. (which you can have served in your room if you ask in advance)
It was just like a home enviorment. I liked that There is no internet service available. I would like to have that as one of the necessary facility.
The owners were lovely and helpful with directions. He made my daughter a scrambled egg for breakfast, very sweet.
Attention to detail and excellent breakfast. No web connection in rooms.
There was nobody at the reception when I arrived. I waited for about ten minutes that somebody arrived and gave me the key of the room.
Good sized room and close to city centre and train station. The staff was very friendly and helpful. I had no problems accessing the internet, but you will need the access codes from the staff, so make sure you do this when checking in. Staff not available in late evening.
Excellent hotel within walking distance of the city center. We arrived just before check-in time, and were given the code to enter the building. The room was neat and comfortable. It is not glamorous, but it is perfect if you are looking to not spend a fortune on a hotel and still easily access the city center. Good location if you don't mind a 15 minute walk.
It has no reception and it is, therefore, hard to get to your room.
comfy bed overpriced, website looks better than hotel, no reception staff apart from mornings, says is a cafe but no one there to get coffee with, no tea and coffee facilities in room, kitchen hob in room, broken shower, unprofessional, room not always cleaned/bed turned
I don't use hotels very often, however the accommodation and breakfast was very good. We had booked our room fairly quickly through the internet. no complaints
The willingness to help travelers, extremely helpful, family run. Very small bathrooms, probably typical Europe though.
Location is excellent. Staffs are excellent. Mattress is too soft.
The hotel was easy walking distance from the main tourist areas of the city. Staff were friendly and helpful. Breakfast buffet was good.
Friendly and helpful staff. Catering done well.
Near city center, easy access by car, near main roads
Very nice people, good atmosphere, good breakfast
Nice staff, good buffet breakfast The rooms are small and old style. Heared noise from neighbor rooms.
Great location, walking distance to the city center, the rwth, and the train station (Aachen West). Breakfast food and service was very good. Staff is friendly. I think the hotel is still a bit overpriced, given the lack of in room amenities (no coffee, no hair drier, old tv).
Freindly and helpful service - Good location both for the city centre and for grtting in to and out of Aachen by road.
Very Pleasant staff and nice rooms The hotel was hard to find.
The staff were very polite and attentive, the breakfast was superb, with a great variety of choice! Although this is a 3*** hotel The standard of cleanliness and service was as good if not better than most 4/5 I have visited in the UK.
Actually we got the room without heating :-( but the receptionist gave us a small heater. It was interesting experience... All the rest was OK.
Staff spoke great english and were incredibly accommodating. Close to everything downtown in Aachen. Great stay!
We liked the food, also mealtimes were good as there were no restrictions on times to eat or dress code We did not like entrance as you arrive from the road, more signposts at the beginning of the road as we approached the hotel from the opposite side.We did not like that there were no fascilities to make a cup of tea/coffee in the morning when you first rise.Also an inside pool aswell would be better due to unpredictable weather conditions.
Staff very friendly and efficient, good dinner menu though limited. Plenty parking space, easy access to motorway yet not noisy. Bed very comfortable and room cleaned well.
top quality, good price and friendly staff no dislikes
The free parking was great and it was only a 15 minute walk to down town. The air conditioning did not work very well. We had to move rooms because in the original room the air conditioning was not working at all.
clean and comfortable rooms, nice bathroom, friendly, very helpfull staff. breakfast was pricy
perfect service, clean and friendly